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23andMe

Verified

DNA testing and ancestry

Health & BeautySunnyvale, US23andme.com
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Reviews (1,051)

IP
Ishaan PawarVerified
Oct 14, 2026

Great moisturizer value

Beautiful glass skin after six months of consistent SPF, hydration, and a lightweight niacinamide serum.

VA
Vijay Agarwal
Oct 13, 2026

App crashes mid-workout

Heart rate zones in the app are miscalibrated, so my easy runs register as redline every single time. Pharmacy skipped my refill without notice, and I only found out when I ran out of pills. Counter staff were rude when I asked about generic alternatives, as if the question itself was offensive.

RG
Rajiv GoyalVerified
Oct 12, 2026

Charged after cancellation

Insurance claim rejected twice despite preauthorization, and no one at either office took any ownership. Workouts assumed advanced form from the first session, with no beginner track available anywhere in sight.

KS
Kiara ShuklaVerified
Oct 10, 2026

Love the sleep insights

Appointment confirmation included a short questionnaire that made the actual visit twice as productive.

WJ
Wei JiVerified
Oct 9, 2026

Spot treatment that works

Workout data flows cleanly into my health records app, which my cardiologist actually appreciates.

SQ
Shi QianVerified
Oct 8, 2026

Doctor friendly and fast

Finally found a sunscreen that layers under makeup without pilling or leaving a chalky white cast.

TC
Tian CaoVerified
Oct 8, 2026

Convenient home delivery

Loved the free sample packs, which let me patch test before committing to a full-size serum bottle.

QL
Qing Linghu
Oct 6, 2026

Loved the simple plan

Two weeks on the beginner yoga track and my lower back pain has basically disappeared. Pharmacy saved me money by flagging a cheaper generic I had never even heard of before.

DG
Dhruv Ganesan
Oct 5, 2026

App drained my battery

App logs wrong data for cycling, counting car rides as rides and real rides as walks. Charged for a provider visit that never happened, and the dispute process required my credit card company.

DV
Dinesh Verma
Oct 4, 2026

Workout library stale

Provider refused to adjust the dosage without a second visit, which felt like a transparent cash grab.

JP
Jemima ParkerVerified
Oct 3, 2026

Mindful minutes stuck

Daily sunscreen goes on sheer and sits perfectly under makeup, which is a miracle for my oily skin. Been using the meditation sessions nightly, and my average resting heart rate has dropped noticeably. Having a licensed provider available on evenings and weekends has made managing my condition much easier.

DP
Dervla Palmer
Sep 30, 2026

Hidden fees everywhere

Charged me again a full month after cancellation, and reversing it required a dispute with my bank. Chat support kept transferring me between departments without ever answering my simple refill question.

EL
Elizabeth Lynch
Sep 28, 2026

Progress photos look amazing

Workout library updates weekly, so I never feel like I am repeating yesterday's exact routine.

GE
Gareth Edwards
Sep 27, 2026

Soothed my eczema

Mindful minutes stuck because the app layers them into my calendar instead of nagging me. Loved the gentle exfoliant; a few swipes, no stinging, and my skin was baby-soft the next day.

CS
Conor Sinclair
Sep 26, 2026

Doctor really listened

Clear acne in weeks after years of struggling, with no harsh prescription and no flare-up. Within two weeks of the new routine, my barrier felt stronger and the dry patches calmed right down. Beautiful glass skin after six months of consistent SPF, hydration, and a lightweight niacinamide serum.

SJ
Samuel JamesVerified
Sep 26, 2026

Macro tracker life changer

Yoga classes keep flowing even on travel days, since every workout runs on just a hotel mat. Pickup window actually works like it should, and staff waved me through without any line. Mindful minutes stuck because the app layers them into my calendar instead of nagging me.

AM
Alba MasonVerified
Sep 23, 2026

Pharmacist caught interaction

Loved my patch test experience; the kit arrived with clear instructions and a provider follow-up. Finally found a sunscreen that layers under makeup without pilling or leaving a chalky white cast.

FD
Fionnuala Doyle
Sep 23, 2026

Breakouts got worse

Charged for a provider visit that never happened, and the dispute process required my credit card company.

FW
Florence WrightVerified
Sep 19, 2026

Fitness goals within reach

Pharmacy app lets me chat with a tech, and someone replies within a few minutes every time.

IR
Iwan RossVerified
Sep 18, 2026

Cleaner routine, better face

Our weekly refill arrived by courier before noon, neatly packed with clear patient instructions.

RT
Rafaela TavaresVerified
Sep 17, 2026

Loved my patch test

Pickup took under five minutes, even during the Monday morning rush at the counter. Pharmacists here always double-check for interactions and explain the dosing in plain language.

BC
Benedetta CavalloVerified
Sep 16, 2026

Yoga classes keep flowing

Set up took two minutes, and the strength workouts fit my living room without any gear. Convenient home delivery saved me a trip during a bad flare-up, which really mattered that week.

GF
Gianluca Franco
Sep 15, 2026

Dermatologist dismissed concerns

Dermatologist consult turned into a sales pitch for in-house treatments I never asked about or wanted. Counter staff were rude when I asked about generic alternatives, as if the question itself was offensive.

TM
Teresa MariniVerified
Sep 15, 2026

Pharmacy skipped my refill

Billing nightmare continued for three cycles after I canceled, with new charges appearing out of thin air.

CB
Caterina BianchiVerified
Sep 13, 2026

Doctor cancelled last minute

Fitness plan was generic cardio padding, with no attention to the goals I entered during onboarding. Form inputs reset every time the app loses signal, so logging a long workout outside is simply impossible. Telehealth visit was useless; the provider spent two minutes with me and prescribed something irrelevant.

DB
Dario BelliniVerified
Sep 10, 2026

No more clinic waits

Compassionate virtual provider followed up by message two days later just to check in on me.

VR
Vanessa RizziVerified
Sep 8, 2026

Loved the sample pack

Night mode on the app dims the screen so I can log meditation without wrecking my sleep.

CC
Claudia Costa
Sep 8, 2026

Dermatologist on demand

Wellness app worth paying for because the sleep insights alone reshaped my evening routine. Simple refill process means tapping once and picking up the same afternoon on my way home. Great counseling on dosage from the pharmacist helped me cut my morning fatigue in half.

CV
Celia Varela
Sep 7, 2026

Workouts I actually finish

Progress bar across the dashboard keeps me motivated to close every ring, even on rest days. Our household now shares one wellness profile, so each family member sees their own personalized plan.

HV
Henrique VilelaVerified
Sep 6, 2026

Pharmacist was wonderful

Dermatologist on demand means I can send a photo and get a treatment plan the same day.

DF
Debora FerraraVerified
Sep 3, 2026

Good app, pricey plan

Delivery packaging is excessive, though at least the glass bottles arrive intact every single time. Sometimes fast, sometimes crawling; curbside pickup is a coin flip depending on the day of the week.

LA
Leonardo Alberti
Sep 2, 2026

Scammy upsells everywhere

Overpriced for nothing; the premium tier offers features I would have expected in the base plan. Trainer never showed up for the live session, and the chat replay was useless for an active workout.

MD
Melissa De RosaVerified
Aug 31, 2026

Helpful once connected

Loyalty rewards accrue slowly, though the occasional coupon makes up for the lackluster point system. Workouts are solid, but after two months the library starts feeling repetitive on the strength side. Workouts are solid overall, but the metric dashboard surfaces numbers I do not fully understand.

ED
Emma De SantisVerified
Sep 1, 2026

HIIT programs feel safe

Pharmacists here always double-check for interactions and explain the dosing in plain language.

MC
Mario CatalanoVerified
Aug 29, 2026

Perfect for sensitive skin

Honestly, the drive-through pharmacy window is the best thing to happen to my busy mornings. Finally feel in control of my prescriptions since everything funnels through a single tidy app.

GM
Greta MarchiVerified
Aug 29, 2026

Clear enough once learned

Serum worked for my sister but did little for my acne, so results clearly vary quite a lot. Expected more polish from the dashboard, which still shows demo data in a couple of corners. Website is clunky and slow, though the pharmacy itself delivers consistently once the order goes through.

FG
Fiorella GrassoVerified
Aug 25, 2026

Breath work helped anxiety

Three refills in, and the auto-ship cadence is still matching my actual usage perfectly.

GR
Giacomo RomanoVerified
Aug 26, 2026

Great counseling on dosage

Appointment slots open at six in the morning, which fits my overnight shift schedule perfectly. Live classes feel real because the instructor shouts out form cues and names as we move.

CA
Catarina AragãoVerified
Aug 24, 2026

Finally saw real results

Shipping updates arrived every step from pharmacy to porch, which gave me real peace of mind. Serum worth every penny if your goal is a brighter, more even tone within a few short months. Workout library updates weekly, so I never feel like I am repeating yesterday's exact routine.

JM
José Maciel
Aug 23, 2026

Wrong medication dispensed

Pharmacy service was rude from the second I walked in, and the lines never seemed to move at all.

AG
Alessio GiordanoVerified
Aug 21, 2026

Okay for the price

Nothing wrong and nothing special; it covers the basics but does not go beyond them at all.

MG
Matteo GuidiVerified
Aug 21, 2026

Refill reminders so handy

Soothed my eczema in a week with the fragrance-free balm and the gentle oatmeal body wash. Insurance pricing shows up before I check out, so there are never any surprises at pickup. Progress photos stored in the app helped me see changes I would have otherwise missed in the mirror.

IB
Irene BenedettiVerified
Aug 18, 2026

Pickup window actually works

Pharmacy saved me money by flagging a cheaper generic I had never even heard of before.

WG
Walter GalliVerified
Aug 16, 2026

Retinol without the burn

Game changer for refills because the auto-sync pulls prescriptions from every provider into one spot.

AS
Andrea Sorrentino
Aug 15, 2026

Daily SPF I love

Insurance pricing was transparent at checkout, so I always know my out-of-pocket before I confirm.

LB
Letizia Battaglia
Aug 14, 2026

Charged after cancellation

Trainer gave zero feedback on form, which defeats the entire purpose of paying for live coaching.

GD
Guido D'AngeloVerified
Aug 14, 2026

Decent provider rotation

Formula is fine, though the marketing hype oversold the overnight results fairly significantly. Decent routine, though the packaging is bulky and leaks slightly during travel in a carry-on. Nothing wrong and nothing special; it covers the basics but does not go beyond them at all.

SC
Stefano CiprianiVerified
Aug 12, 2026

Mail order on time

My skin cleared within a month of using the recommended cleanser and lightweight moisturizer every night. Pharmacy staff caught a drug interaction my previous doctor overlooked and called the office themselves.

AS
Alice SáVerified
Aug 11, 2026

Meditations help before bed

Having a licensed provider available on evenings and weekends has made managing my condition much easier.

DR
Dinis RamosVerified
Aug 8, 2026

Fragrance made me sneeze

Visit lasted a rushed five minutes, and the provider did not even look at the chart I filled out. No follow-up after my first appointment, despite the provider promising a lab order within two days.