Even the detail work after the body repair felt obsessive in the best possible way. Financing was wrapped up in under an hour and every fee was disclosed upfront with no surprise add-ons at signing.
Honest estimate turned a scary engine light into a twelve dollar sensor replacement. Clean waiting lounge with real snacks, decent coffee, and comfortable chairs for the ninety minute wait.
They were upfront about the recall being open, yet the parts timeline kept slipping week by week. Price was fair for the market, however the detail job before delivery was clearly rushed. Loaner car was adequate for errands, yet it had a check engine light on when I drove it off the lot.
Service pricing is openly posted in the lounge, which signals a real confidence in their rates. Honest diagnostic that saved me from paying for a repair I didn't actually need right now.
Finance office had my paperwork pre-filled and my signature was done in about ten minutes. Transmission flush was overdue and the car shifts noticeably smoother after their work.
Would absolutely drive the extra forty minutes to this shop over the closer one near my house. Finance office had my paperwork pre-filled and my signature was done in about ten minutes.
After the alignment the tires are wearing evenly for the first time in two years.
Appreciate that they rotated the tires at no charge during a routine oil change.
Really felt like the salesperson wanted me in the right car rather than the most expensive car.
An honest body shop that pointed out a prior repair the previous owner had hidden from me. Alignment and tire balance were spot on and the steering wheel is finally dead center again.
Delivery experience was so smooth it almost felt anticlimactic in the best way. Trade-in paperwork was done electronically and I was handed a check the same afternoon. Factory-trained team diagnosed an intermittent misfire that two independent shops had completely missed.
They threw in free floor mats and a tank of gas without me asking during negotiations. Delivery experience was so smooth it almost felt anticlimactic in the best way. I called with a stupid question about my dashboard warning light and they walked me through it kindly.
A courtesy inspection flagged a tire with a slow leak before it ever became a real problem. Showroom was quiet, well-lit, and the coffee bar made the wait feel like time well spent.
Mechanic refused to replace a part that technically could have been replaced, saving me three hundred dollars. Great financing rate well below what my credit union was willing to match. Nothing felt rushed, and the salesperson sat in the passenger seat and demonstrated features patiently.
Service appointment reminders came via text with easy reschedule links, which was genuinely useful. Mechanic refused to replace a part that technically could have been replaced, saving me three hundred dollars.
They sold me a certified pre-owned car that failed a state inspection less than a month later. Paint on the repaired fender is already peeling less than six months after the body shop finished it. Technician clearly test drove my car hard, as I later saw the dashcam footage of the whole aggressive run.
Picked up on a small coolant leak during a free courtesy check that another shop had missed. Clear estimate up front, clear invoice at the end, and the two numbers were identical.
I recommend them to friends constantly and so far every single one has thanked me afterward.
Clean, modern, well-lit service bay where you can actually watch your car being worked on through glass.
Dealer group has a reputation for honesty and this visit absolutely lived up to it. A rare dealer where used inventory is priced close to market rather than thousands above.
Even the receptionist was knowledgeable about trims and could answer questions while I waited. Dealer group has a reputation for honesty and this visit absolutely lived up to it.
A rare combination of competitive pricing, fast turnaround, and genuinely polite staff throughout. Noticed a tiny chip in the windshield at delivery and they immediately scheduled a free replacement. After the brake job the pedal feels firm, the car tracks straight, and there is zero vibration at speed.
They tracked down a hard-to-find part from another dealer in two days flat. They honored a coupon that technically expired the week before, which was a classy move.
Owner personally test-drove my car with me to diagnose a vibration I had struggled to describe.
Service advisor was openly rude to my spouse and tried to steer the conversation entirely toward me. I waited six hours past the promised time and still had to leave the dealership without my own vehicle. Delivery driver scratched the hood unloading the car and the dealer denied any responsibility for weeks.
Walked onto the lot and the sales advisor greeted me without any pressure, which made choosing a vehicle genuinely enjoyable. Service department opens at seven which fits perfectly with my morning commute drop-off. Service advisor sent photos of the worn components so I could decide calmly instead of under pressure in the bay.
My service appointment ran exactly on time and the technician explained each item on the multi-point inspection clearly. Walked onto the lot and the sales advisor greeted me without any pressure, which made choosing a vehicle genuinely enjoyable. A courtesy inspection flagged a tire with a slow leak before it ever became a real problem.
Online purchase process was smooth right up until they tried to raise the price at delivery. Shuttle service was promised and then quietly cancelled without any notice until I was already waiting at the counter.
Trade-in appraisal came in higher than three other quotes I had collected the week before. Finally found a mechanic who speaks plainly, writes clean invoices, and never upsells unnecessary work.
They delivered the car to my driveway on a flatbed, perfectly detailed and with a full tank of gas.
Finance office held me hostage for three hours trying to flip me into a more expensive loan. Mechanic diagnosed a transmission replacement when the actual fix was a thirty dollar sensor from a competitor. Repair was done so poorly that an independent shop had to redo the work the following week.
Loaner vehicle was clean, modern, and had a full charge waiting when I arrived to drop mine off.
Service writer called me twice with updates before authorizing a single extra dollar of work.
Took the car on a long test drive route that included highway, city, and a parking lot test. Return of my lease vehicle took fifteen minutes and they waived two minor wear charges without being asked.
Certified pre-owned inspection paperwork was thorough and matched everything I found independently. Would absolutely drive the extra forty minutes to this shop over the closer one near my house.
After the brake job the pedal feels firm, the car tracks straight, and there is zero vibration at speed. Certified pre-owned inspection paperwork was thorough and matched everything I found independently.
Alignment and tire balance were spot on and the steering wheel is finally dead center again.
Paperwork was almost entirely digital, which saved me a trip and a stack of printed forms. Really felt like the salesperson wanted me in the right car rather than the most expensive car. A rare showroom where women are treated with the same respect as men on the lot.
I appreciated the shuttle driver who dropped me at work and picked me up the moment my car was ready. Paperwork was almost entirely digital, which saved me a trip and a stack of printed forms.
Showroom was quiet, well-lit, and the coffee bar made the wait feel like time well spent. After the body repair they returned the car vacuumed and washed, which was a small but classy touch. Delivery driver walked me through every control before leaving and even paired my phone to the system.
Online checkout flow let me compare trims, lock a rate, and schedule delivery in one evening. They threw in free floor mats and a tank of gas without me asking during negotiations. Delivered my new car with a handwritten thank-you note and a small gift basket in the back seat.
Mobile mechanic came to my office and swapped the battery while I was in a meeting. Online checkout flow let me compare trims, lock a rate, and schedule delivery in one evening.
Body shop blended the paint so well that I cannot tell which quarter panel was repaired. An absolutely painless warranty claim where the dealer handled the manufacturer paperwork entirely for me.
Service manager personally called the next day to make sure the squeak was fully resolved. Service appointment reminders came via text with easy reschedule links, which was genuinely useful.
Honest about the fact that the recall part was back-ordered rather than making empty promises.
Finance manager actively helped me shave a point off the rate instead of upselling warranties. Had the oddest electrical gremlin and the tech chased it down over two visits without charging extra labor.
They respected my budget and never once tried to push me into a trim I had already declined. I recommend them to friends constantly and so far every single one has thanked me afterward.
Pickup arrived two days earlier than the promised window, which was a very welcome surprise.
Noticed a tiny chip in the windshield at delivery and they immediately scheduled a free replacement. Appreciated the no-haggle pricing because negotiating cars has always been my least favorite activity. I showed up without an appointment on a Saturday and they still got my flat tire plugged in half an hour.
Service was fine for a routine oil change but I would hesitate to bring something complex here. A middle-of-the-road dealership where nothing was terrible but nothing really impressed me either.