HH
Heike HahnVerified
Oct 16, 2026
Loaner was a lifesaver
Service department opens at seven which fits perfectly with my morning commute drop-off.
Service department opens at seven which fits perfectly with my morning commute drop-off.
Technician recorded a video walkaround of the undercarriage so I could see exactly what needed attention.
Clean, modern, well-lit service bay where you can actually watch your car being worked on through glass.
Clear estimate up front, clear invoice at the end, and the two numbers were identical.
Online checkout flow let me compare trims, lock a rate, and schedule delivery in one evening.
An honest body shop that pointed out a prior repair the previous owner had hidden from me. Had the oddest electrical gremlin and the tech chased it down over two visits without charging extra labor.
I showed up without an appointment on a Saturday and they still got my flat tire plugged in half an hour. Mobile mechanic came to my office and swapped the battery while I was in a meeting.
Loaner vehicle was clean, modern, and had a full charge waiting when I arrived to drop mine off. Delivery experience was so smooth it almost felt anticlimactic in the best way.
Even the detail work after the body repair felt obsessive in the best possible way.
Mechanic diagnosed a transmission replacement when the actual fix was a thirty dollar sensor from a competitor. Finance office held me hostage for three hours trying to flip me into a more expensive loan. Service writer admitted they had worked on the wrong car for two hours before noticing the mistake.
Warranty claim was denied on a technicality that nobody could point to in writing anywhere in my contract. Loaner was returned with a quarter tank and they charged me a hundred dollar refueling fee anyway.
Appreciated the no-haggle pricing because negotiating cars has always been my least favorite activity. Honest about which service items could wait until the next visit, which built real trust with me. Appreciate that they rotated the tires at no charge during a routine oil change.
Honest about the fact that the recall part was back-ordered rather than making empty promises.
Mechanic refused to replace a part that technically could have been replaced, saving me three hundred dollars.
After the body repair they returned the car vacuumed and washed, which was a small but classy touch. Finance manager actively helped me shave a point off the rate instead of upselling warranties.
After the brake job the pedal feels firm, the car tracks straight, and there is zero vibration at speed.
Finance office had my paperwork pre-filled and my signature was done in about ten minutes.
Rust-proofing warranty was explained plainly and I never once felt steered toward the pricier package.
My service appointment ran exactly on time and the technician explained each item on the multi-point inspection clearly.
A rare showroom where women are treated with the same respect as men on the lot. A rare dealership where the service price actually dropped when they finished faster than quoted.
Sales staff were polite enough but the finance office tried hard to upsell every protection product.
I recommend them to friends constantly and so far every single one has thanked me afterward.
Trade appraisal was insulting, hundreds below the lowest book value for a car in better than average condition. Charged me for a brake fluid flush that the independent inspection confirmed had never actually been performed.
Showroom was quiet, well-lit, and the coffee bar made the wait feel like time well spent.
Really felt like the salesperson wanted me in the right car rather than the most expensive car. Clear estimate up front, clear invoice at the end, and the two numbers were identical.
Phone staff answered on the second ring and had my service history pulled up before I finished my first sentence.
Honest diagnostic that saved me from paying for a repair I didn't actually need right now. An honest body shop that pointed out a prior repair the previous owner had hidden from me.
Finally found a mechanic who speaks plainly, writes clean invoices, and never upsells unnecessary work.
Pickup was ready on schedule, but the detail job was so light it barely qualified as a wash. An average visit, lifted slightly by a particularly kind cashier and dragged down by a cold service writer.
Alignment and balance helped, though the ride quality is still rougher than it should be for the mileage. Delivered the vehicle on time, however two accessories I had paid for were missing on arrival. Service bay was spotless and modern, yet the actual customer service felt oddly impersonal.
A rare dealer where used inventory is priced close to market rather than thousands above. Delivery driver walked me through every control before leaving and even paired my phone to the system. Honest about the fact that the recall part was back-ordered rather than making empty promises.
Service manager personally called the next day to make sure the squeak was fully resolved. They tracked down a hard-to-find part from another dealer in two days flat. An outstanding experience from the first phone call to the final handshake at the curb.
A courtesy inspection flagged a tire with a slow leak before it ever became a real problem. Appreciated the no-haggle pricing because negotiating cars has always been my least favorite activity.
Trade-in paperwork was done electronically and I was handed a check the same afternoon.
Certified pre-owned inspection paperwork was thorough and matched everything I found independently. Mechanic refused to replace a part that technically could have been replaced, saving me three hundred dollars.
Service pricing is openly posted in the lounge, which signals a real confidence in their rates.
Clean waiting lounge with real snacks, decent coffee, and comfortable chairs for the ninety minute wait. After the brake job the pedal feels firm, the car tracks straight, and there is zero vibration at speed.
Walked onto the lot and the sales advisor greeted me without any pressure, which made choosing a vehicle genuinely enjoyable. Finance office had my paperwork pre-filled and my signature was done in about ten minutes.
Mechanic took the time to show me the old parts and explain why each one had failed.
Pickup arrived two days earlier than the promised window, which was a very welcome surprise.
A simple oil change somehow took five hours and ended with grease smeared across the steering wheel. Mechanic diagnosed a transmission replacement when the actual fix was a thirty dollar sensor from a competitor. Dealer claimed the recall work had been completed, yet the manufacturer records clearly showed otherwise.
An absolutely painless warranty claim where the dealer handled the manufacturer paperwork entirely for me.
I appreciated the shuttle driver who dropped me at work and picked me up the moment my car was ready. I recommend them to friends constantly and so far every single one has thanked me afterward.
Appreciate that they rotated the tires at no charge during a routine oil change.
Service appointment was moved three times by the dealer, each time blaming a different nameless person for the delay.
They delivered the car to my driveway on a flatbed, perfectly detailed and with a full tank of gas. Really felt like the salesperson wanted me in the right car rather than the most expensive car.
Delivered my new car with a handwritten thank-you note and a small gift basket in the back seat. Phone staff answered on the second ring and had my service history pulled up before I finished my first sentence. Even the detail work after the body repair felt obsessive in the best possible way.
I booked an oil change through the app and was in and out in under forty minutes.
Even the receptionist was knowledgeable about trims and could answer questions while I waited.
Online scheduling was easy to use, yet the appointment time was more of a suggestion than a commitment. Loaner car was adequate for errands, yet it had a check engine light on when I drove it off the lot. Mechanic was skilled, however the shop foreman kept interrupting my questions with sales pitches for other services.