JF
Juno Fitzgerald
Oct 14, 2026
Mechanic found the issue
After the brake job the pedal feels firm, the car tracks straight, and there is zero vibration at speed.
After the brake job the pedal feels firm, the car tracks straight, and there is zero vibration at speed.
Factory-trained team diagnosed an intermittent misfire that two independent shops had completely missed. Finally found a mechanic who speaks plainly, writes clean invoices, and never upsells unnecessary work. Delivery experience was so smooth it almost felt anticlimactic in the best way.
I will be filing complaints with the state attorney general and the manufacturer after this visit. Trade appraisal was insulting, hundreds below the lowest book value for a car in better than average condition.
They offered to buy my car outright even though I was not trading it in, and the offer was strong. Finance manager actively helped me shave a point off the rate instead of upselling warranties.
Dealer group has a reputation for honesty and this visit absolutely lived up to it.
Service bay damaged my wheels by using an impact gun without the protective sockets or any care at all.
Delivery driver walked me through every control before leaving and even paired my phone to the system. Honest diagnostic that saved me from paying for a repair I didn't actually need right now.
Picking up the car felt like an event, complete with a photo in front of a big ribbon. Delivery driver walked me through every control before leaving and even paired my phone to the system.
Delivered the vehicle on time, however two accessories I had paid for were missing on arrival.
Even the receptionist was knowledgeable about trims and could answer questions while I waited. An outstanding experience from the first phone call to the final handshake at the curb.
Paperwork was almost entirely digital, which saved me a trip and a stack of printed forms.
Honest about which service items could wait until the next visit, which built real trust with me. Phone staff answered on the second ring and had my service history pulled up before I finished my first sentence. Return of my lease vehicle took fifteen minutes and they waived two minor wear charges without being asked.
Clear estimate up front, clear invoice at the end, and the two numbers were identical.
Finance office had my paperwork pre-filled and my signature was done in about ten minutes.
A rare combination of competitive pricing, fast turnaround, and genuinely polite staff throughout.
I appreciated the shuttle driver who dropped me at work and picked me up the moment my car was ready.
Nothing felt rushed, and the salesperson sat in the passenger seat and demonstrated features patiently. Really felt like the salesperson wanted me in the right car rather than the most expensive car.
Had the oddest electrical gremlin and the tech chased it down over two visits without charging extra labor. Loaner vehicle was clean, modern, and had a full charge waiting when I arrived to drop mine off.
Pickup was ready on schedule, but the detail job was so light it barely qualified as a wash. Mechanic clearly knew his trade but communication from the service desk was almost nonexistent. Mechanic found and fixed the leak, though he could not explain why it had happened in the first place.
Paint on the repaired fender is already peeling less than six months after the body shop finished it. Mechanic damaged a plastic trim piece during service and tried to blame it on prior wear and tear.
Showroom was quiet, well-lit, and the coffee bar made the wait feel like time well spent. Picked up on a small coolant leak during a free courtesy check that another shop had missed.
Clean waiting lounge with real snacks, decent coffee, and comfortable chairs for the ninety minute wait. Showroom was quiet, well-lit, and the coffee bar made the wait feel like time well spent.
Shuttle driver was friendly, drove carefully, and even recommended a great sandwich shop near the office. I showed up without an appointment on a Saturday and they still got my flat tire plugged in half an hour.
After the alignment the tires are wearing evenly for the first time in two years. Honest estimate turned a scary engine light into a twelve dollar sensor replacement. Alignment and tire balance were spot on and the steering wheel is finally dead center again.
Repair was done so poorly that an independent shop had to redo the work the following week.
Online checkout flow let me compare trims, lock a rate, and schedule delivery in one evening.
Rust-proofing warranty was explained plainly and I never once felt steered toward the pricier package.
A rare dealer where used inventory is priced close to market rather than thousands above.
Appreciate that they rotated the tires at no charge during a routine oil change.
Love that the courtesy wash after service is actually a proper wash, not a quick spray and go.
Mobile mechanic came to my office and swapped the battery while I was in a meeting. Mechanic took the time to show me the old parts and explain why each one had failed.
Dealer tried to require I buy additional packages in order to receive the advertised price on the car.
Appreciated the no-haggle pricing because negotiating cars has always been my least favorite activity.
Really felt like the salesperson wanted me in the right car rather than the most expensive car. Owner of the shop walked over to introduce himself and thank me for choosing a small independent garage. They offered to buy my car outright even though I was not trading it in, and the offer was strong.
Walked onto the lot and the sales advisor greeted me without any pressure, which made choosing a vehicle genuinely enjoyable.
Body shop blended the paint so well that I cannot tell which quarter panel was repaired. Walked onto the lot and the sales advisor greeted me without any pressure, which made choosing a vehicle genuinely enjoyable.
Dealer stacked three documentation and preparation fees that added nearly a thousand dollars to the price.
Online scheduler let me pick the exact loaner model I wanted, which was a thoughtful touch.
An honest body shop that pointed out a prior repair the previous owner had hidden from me. Delivery experience was so smooth it almost felt anticlimactic in the best way.
My service appointment ran exactly on time and the technician explained each item on the multi-point inspection clearly. Took the car on a long test drive route that included highway, city, and a parking lot test.
Service manager personally called the next day to make sure the squeak was fully resolved. Clean waiting lounge with real snacks, decent coffee, and comfortable chairs for the ninety minute wait. Paperwork was almost entirely digital, which saved me a trip and a stack of printed forms.
Return of my lease vehicle took fifteen minutes and they waived two minor wear charges without being asked.
They honored a coupon that technically expired the week before, which was a classy move.
Delivery experience was so smooth it almost felt anticlimactic in the best way.
Financing was wrapped up in under an hour and every fee was disclosed upfront with no surprise add-ons at signing. Delivered a certified pre-owned car with brand new tires, fresh brakes, and a two-year warranty included.
Honest about the fact that the recall part was back-ordered rather than making empty promises. Service pricing is openly posted in the lounge, which signals a real confidence in their rates.
Phone staff answered on the second ring and had my service history pulled up before I finished my first sentence.
Mechanic was skilled, however the shop foreman kept interrupting my questions with sales pitches for other services. Repair done at a reasonable price, however I had to call three times to get a status update.
They threw in free floor mats and a tank of gas without me asking during negotiations.
Trade-in appraisal came in higher than three other quotes I had collected the week before.