Noticed a tiny chip in the windshield at delivery and they immediately scheduled a free replacement. They threw in free floor mats and a tank of gas without me asking during negotiations.
Service advisor was openly rude to my spouse and tried to steer the conversation entirely toward me.
Mechanic clearly skipped the multi-point inspection and still charged me the full menu price for it. They lost my spare key during a routine service and told me to buy a new one at retail price.
I called with a stupid question about my dashboard warning light and they walked me through it kindly.
Really felt like the salesperson wanted me in the right car rather than the most expensive car.
Dealer group has a reputation for honesty and this visit absolutely lived up to it. After the body repair they returned the car vacuumed and washed, which was a small but classy touch.
Honest diagnostic that saved me from paying for a repair I didn't actually need right now. They honored a coupon that technically expired the week before, which was a classy move.
Mobile mechanic came to my office and swapped the battery while I was in a meeting. Finance office had my paperwork pre-filled and my signature was done in about ten minutes.
Factory-trained team diagnosed an intermittent misfire that two independent shops had completely missed. An outstanding experience from the first phone call to the final handshake at the curb.
Owner of the shop walked over to introduce himself and thank me for choosing a small independent garage. My service appointment ran exactly on time and the technician explained each item on the multi-point inspection clearly. They threw in free floor mats and a tank of gas without me asking during negotiations.
A rare dealer where used inventory is priced close to market rather than thousands above.
Honest estimate turned a scary engine light into a twelve dollar sensor replacement.
A courtesy inspection flagged a tire with a slow leak before it ever became a real problem. Transmission flush was overdue and the car shifts noticeably smoother after their work.
Owner personally test-drove my car with me to diagnose a vibration I had struggled to describe.
They promised a full tank at delivery and I drove off with the fuel light already on. Shuttle service was promised and then quietly cancelled without any notice until I was already waiting at the counter. Dealer stacked three documentation and preparation fees that added nearly a thousand dollars to the price.
Finance manager actively helped me shave a point off the rate instead of upselling warranties.
Clean waiting lounge with real snacks, decent coffee, and comfortable chairs for the ninety minute wait.
Service advisor sent photos of the worn components so I could decide calmly instead of under pressure in the bay. Honest diagnostic that saved me from paying for a repair I didn't actually need right now.
Mechanic took the time to show me the old parts and explain why each one had failed. Mobile mechanic came to my office and swapped the battery while I was in a meeting.
A middle-of-the-road dealership where nothing was terrible but nothing really impressed me either. They matched a competitor's price only after I showed proof, which felt a little grudging to be honest.
Picked up on a small coolant leak during a free courtesy check that another shop had missed. Owner of the shop walked over to introduce himself and thank me for choosing a small independent garage. Body shop blended the paint so well that I cannot tell which quarter panel was repaired.
Finance manager tried to slip a four thousand dollar extended warranty into my contract without ever mentioning it. Repair failed within two weeks and the shop refused to warranty their own work without a new diagnostic fee. Service bay damaged my wheels by using an impact gun without the protective sockets or any care at all.
Repair was done so poorly that an independent shop had to redo the work the following week.
Loaner was returned with a quarter tank and they charged me a hundred dollar refueling fee anyway.
Return of my lease vehicle took fifteen minutes and they waived two minor wear charges without being asked. Owner personally test-drove my car with me to diagnose a vibration I had struggled to describe.
Clear estimate up front, clear invoice at the end, and the two numbers were identical. Certified pre-owned inspection paperwork was thorough and matched everything I found independently. A rare showroom where women are treated with the same respect as men on the lot.
Delivered my new car with a handwritten thank-you note and a small gift basket in the back seat.
An honest body shop that pointed out a prior repair the previous owner had hidden from me.
Even the receptionist was knowledgeable about trims and could answer questions while I waited.
Loaner vehicle was clean, modern, and had a full charge waiting when I arrived to drop mine off.
Body shop blended the paint so well that I cannot tell which quarter panel was repaired. Would absolutely drive the extra forty minutes to this shop over the closer one near my house. Service writer called me twice with updates before authorizing a single extra dollar of work.
Delivery driver walked me through every control before leaving and even paired my phone to the system.
Delivered a certified pre-owned car with brand new tires, fresh brakes, and a two-year warranty included. Financing was wrapped up in under an hour and every fee was disclosed upfront with no surprise add-ons at signing.
Appreciated the no-haggle pricing because negotiating cars has always been my least favorite activity. I appreciated the shuttle driver who dropped me at work and picked me up the moment my car was ready.
They sold me a certified pre-owned car that failed a state inspection less than a month later.
Mechanic refused to replace a part that technically could have been replaced, saving me three hundred dollars.
Love that the courtesy wash after service is actually a proper wash, not a quick spray and go. Clear estimate up front, clear invoice at the end, and the two numbers were identical.
After the brake job the pedal feels firm, the car tracks straight, and there is zero vibration at speed. Delivered my new car with a handwritten thank-you note and a small gift basket in the back seat.
They respected my budget and never once tried to push me into a trim I had already declined. An honest body shop that pointed out a prior repair the previous owner had hidden from me.
Loaner car was filthy, smelled strongly of smoke, and had crumbs ground into the seats. Dealer claimed the recall work had been completed, yet the manufacturer records clearly showed otherwise. Diagnostic charge of two hundred dollars for a tech to tell me what the dashboard code already said.
Delivery driver scratched the hood unloading the car and the dealer denied any responsibility for weeks.
A rare showroom where women are treated with the same respect as men on the lot.
After the alignment the tires are wearing evenly for the first time in two years. Delivery driver walked me through every control before leaving and even paired my phone to the system. Even the receptionist was knowledgeable about trims and could answer questions while I waited.
I recommend them to friends constantly and so far every single one has thanked me afterward.
Trade-in appraisal came in higher than three other quotes I had collected the week before. Appreciated the no-haggle pricing because negotiating cars has always been my least favorite activity.
Service bay damaged my wheels by using an impact gun without the protective sockets or any care at all.
Trade appraisal was insulting, hundreds below the lowest book value for a car in better than average condition.
Phone staff answered on the second ring and had my service history pulled up before I finished my first sentence.
Had the oddest electrical gremlin and the tech chased it down over two visits without charging extra labor. After the brake job the pedal feels firm, the car tracks straight, and there is zero vibration at speed.
Bodywork was adequate for an insurance repair, however I would not pay out of pocket for this level of finish. A reasonable repair, but the technician left greasy fingerprints on the headliner and door panels.