Certified pre-owned inspection paperwork was thorough and matched everything I found independently. Took the car on a long test drive route that included highway, city, and a parking lot test.
An outstanding experience from the first phone call to the final handshake at the curb.
Service department opens at seven which fits perfectly with my morning commute drop-off.
Diagnostic charge of two hundred dollars for a tech to tell me what the dashboard code already said. Delivery driver scratched the hood unloading the car and the dealer denied any responsibility for weeks.
Shuttle service was promised and then quietly cancelled without any notice until I was already waiting at the counter. Mechanic clearly skipped the multi-point inspection and still charged me the full menu price for it.
Owner personally test-drove my car with me to diagnose a vibration I had struggled to describe.
Finance office had my paperwork pre-filled and my signature was done in about ten minutes.
Delivered the vehicle on time, however two accessories I had paid for were missing on arrival. I came away satisfied with the car itself, less so with the three days of silence before delivery.
Loved that the service advisor remembered my name on the third visit without checking the computer. Honest estimate turned a scary engine light into a twelve dollar sensor replacement. Had the oddest electrical gremlin and the tech chased it down over two visits without charging extra labor.
I signed a buyer's order and they called the next day demanding another two thousand dollars to actually deliver.
A courtesy inspection flagged a tire with a slow leak before it ever became a real problem.
They honored a coupon that technically expired the week before, which was a classy move. Factory-trained team diagnosed an intermittent misfire that two independent shops had completely missed.
A rare dealership where the service price actually dropped when they finished faster than quoted. An absolutely painless warranty claim where the dealer handled the manufacturer paperwork entirely for me.
Loaner was returned with a quarter tank and they charged me a hundred dollar refueling fee anyway. Mechanic diagnosed a transmission replacement when the actual fix was a thirty dollar sensor from a competitor.
Even the receptionist was knowledgeable about trims and could answer questions while I waited. Dealer group has a reputation for honesty and this visit absolutely lived up to it.
Service appointment was moved three times by the dealer, each time blaming a different nameless person for the delay.
Dealer tried to require I buy additional packages in order to receive the advertised price on the car. Service department opened the glovebox and clearly rifled through it, which felt like a serious violation of trust.
Overall a decent experience, aside from the aggressive follow-up calls from the finance department afterward. They matched a competitor's price only after I showed proof, which felt a little grudging to be honest. Repair quality was acceptable, yet the shop smelled strongly of old oil and the restroom was unusable.
Trade-in appraisal came in higher than three other quotes I had collected the week before.
An honest body shop that pointed out a prior repair the previous owner had hidden from me. Even the receptionist was knowledgeable about trims and could answer questions while I waited.
A rare dealer where used inventory is priced close to market rather than thousands above.
Nothing felt rushed, and the salesperson sat in the passenger seat and demonstrated features patiently.
Alignment and tire balance were spot on and the steering wheel is finally dead center again. Clear estimate up front, clear invoice at the end, and the two numbers were identical. They offered to buy my car outright even though I was not trading it in, and the offer was strong.
I recommend them to friends constantly and so far every single one has thanked me afterward. Finance office had my paperwork pre-filled and my signature was done in about ten minutes.
Delivered my new car with a handwritten thank-you note and a small gift basket in the back seat.
Owner of the shop walked over to introduce himself and thank me for choosing a small independent garage. I appreciated the shuttle driver who dropped me at work and picked me up the moment my car was ready.
Honest about the fact that the recall part was back-ordered rather than making empty promises. Nothing felt rushed, and the salesperson sat in the passenger seat and demonstrated features patiently.
Service bay damaged my wheels by using an impact gun without the protective sockets or any care at all.
They lost my spare key during a routine service and told me to buy a new one at retail price.
Clear estimate up front, clear invoice at the end, and the two numbers were identical.
Factory-trained team diagnosed an intermittent misfire that two independent shops had completely missed.
Delivery was eight days late and the explanation changed every single time I called for an update.
Service appointment reminders came via text with easy reschedule links, which was genuinely useful.
Technician left tools on the engine, which I discovered only when something started clattering at highway speed. Repair was done so poorly that an independent shop had to redo the work the following week. They lost my spare key during a routine service and told me to buy a new one at retail price.
Return of my lease vehicle took fifteen minutes and they waived two minor wear charges without being asked. Owner personally test-drove my car with me to diagnose a vibration I had struggled to describe. Loved that the service advisor remembered my name on the third visit without checking the computer.
Mobile mechanic came to my office and swapped the battery while I was in a meeting. Online checkout flow let me compare trims, lock a rate, and schedule delivery in one evening.
Delivery truck arrived with the car on an open trailer in heavy rain and the interior was soaked through. After bodywork the panel gaps are uneven, the paint is slightly off, and the trim does not sit flush at all. Loaner was returned with a quarter tank and they charged me a hundred dollar refueling fee anyway.
Waiting lounge was clean and quiet, but the promised two hour wait stretched into four. They were upfront about the recall being open, yet the parts timeline kept slipping week by week.
Great financing rate well below what my credit union was willing to match.
An average visit, lifted slightly by a particularly kind cashier and dragged down by a cold service writer. Diagnostic was accurate on the main issue, yet they missed a related problem that returned a month later.
They advertised zero percent financing but somehow nobody who walked in that day could qualify for it.
They threw in free floor mats and a tank of gas without me asking during negotiations.
I will be filing complaints with the state attorney general and the manufacturer after this visit. Dealer stacked three documentation and preparation fees that added nearly a thousand dollars to the price. Service department opened the glovebox and clearly rifled through it, which felt like a serious violation of trust.
A fair offer on my trade, though significantly below what a private sale would have realistically brought.
I appreciated the shuttle driver who dropped me at work and picked me up the moment my car was ready. Walked onto the lot and the sales advisor greeted me without any pressure, which made choosing a vehicle genuinely enjoyable.
Dealer group has a reputation for honesty and this visit absolutely lived up to it. Body shop blended the paint so well that I cannot tell which quarter panel was repaired.
Mechanic clearly skipped the multi-point inspection and still charged me the full menu price for it.
Delivery driver scratched the hood unloading the car and the dealer denied any responsibility for weeks.
They respected my budget and never once tried to push me into a trim I had already declined. An honest body shop that pointed out a prior repair the previous owner had hidden from me.
Financing was wrapped up in under an hour and every fee was disclosed upfront with no surprise add-ons at signing.