DM
Declan MackenzieVerified
Oct 15, 2026
Fair pricing, mediocre support
Had a mixed experience where the first two orders were perfect and the third had a wrong item and slow return.
Had a mixed experience where the first two orders were perfect and the third had a wrong item and slow return.
Packaging was gift ready without me asking, which saved me a trip to find wrapping paper.
Delivery arrived in one consolidated box instead of six separate parcels, which I appreciated for the environment.
Honestly impressed that a flash sale item was still in stock when I checked back an hour later. Clearance final sale items were clearly labeled rather than buried in the terms, which I respected. Site accessibility is great, the screen reader labels on filters and prices were accurate.
Returns processed instantly on scan at the drop off location and the refund email arrived before I got home. Found a plus size section that was integrated into the main catalog rather than a separate ghetto.
Returns were accepted but the refund was slightly less than I paid due to a vague processing fee. Returns were free up to a point but the second return in a month triggered a fee I did not expect.
Rewards points posted the day after delivery and were usable immediately rather than waiting a billing cycle. I made an exchange for a smaller size and the replacement shipped the same day the return was scanned.
Price history on items would be a nice feature because I suspect some sale markdowns are not real. Found the right item at a fair price but had to click through four upsell screens before completing checkout. A marketplace seller delivered within the promised window but packed everything in a single thin plastic sleeve.
Returns were free and included a QR code that scanned at the carrier counter in seconds. Price match worked within minutes of me submitting a competitor link, no back and forth required.
A fashion stylist chat recommended three pieces that worked together and I bought all three happily.
Clearance final sale items were clearly labeled rather than buried in the terms, which I respected. Fashion recommendations in the app finally stopped showing items I had already bought, which is a small win.
Loyalty program is okay but the tier thresholds reset annually, which makes it hard to maintain status. Return label was prepaid but required me to print at a store, which not everyone has easy access to.
A membership trial converted me because the free shipping threshold is actually realistic. Customer service called me back after a chat ticket to confirm the resolution, which felt very old school and kind. Prices during their clearance event were legitimate drops rather than inflated originals, which built real trust.
The sizing recommendation tool actually learns from my previous returns, which has reduced my exchange rate. An order was split across two warehouses but arrived on the same day thanks to coordinated dispatch.
Flash sale checkout did not glitch at all even though I know thousands were buying at once.
Live inventory per store near me helped me pick up same day rather than wait on shipping. Checkout correctly applied my student discount without me having to re verify every single purchase. Boxed cold items arrived still cold even in warm weather, which told me their fulfillment is well run.
Received the correct product in the wrong color, and the exchange was handled slowly but politely. I like the catalog breadth but the search bar struggles with any phrase longer than three words.
I found a trusted marketplace seller through their verified badge program and have reordered from them four times. I ordered a dupe of a trending look and the quality matched designer pieces I own at a fraction of the cost.
Received a hand picked outfit from their stylist service that I would never have put together myself. Honest model photography across skin tones and body shapes helped me judge color and fit accurately. I ordered a dupe of a trending look and the quality matched designer pieces I own at a fraction of the cost.
I filtered by material, price, and color at once and the search actually surfaced relevant results. Beautiful curation on their new in page gave me more inspiration than a whole magazine would.
Every piece in the haul matched the listing photos down to the stitching detail and button finish.
A seller on the marketplace included a handwritten thank you note that made the small purchase feel considered. Finally a department store site that lets you shop by petite, tall, and curve filters that actually work.
App forced me to update to a version that broke the back button, and the only workaround is to force quit. A promo code advertised sitewide refused to apply to anything I actually wanted to buy.
Received a free sachet of samples with my fashion order, which was a thoughtful marketing touch. Found a department store that still carries hard to find brands at reasonable prices.
Picked up a hidden brand on their marketplace that I now shop regularly thanks to that curated discovery.
Customer service called me back after a chat ticket to confirm the resolution, which felt very old school and kind.
Delivery notifications included a photo of the box at my door, so I knew exactly where it was. I used the price alert and saved almost thirty percent compared to what I would have paid at launch.
I appreciate that reviews are gated to verified buyers because the ratings actually mean something.
App push notifications are opt in and granular rather than spammy, so I actually use them. A fashion stylist chat recommended three pieces that worked together and I bought all three happily.
Price match worked within minutes of me submitting a competitor link, no back and forth required.
Boxes arrived with void fill that was paper based rather than plastic, which was a small but welcome detail. Really nice that reviews now show the reviewer height, size purchased, and the fit they got.
Received my parcel from an abroad warehouse within five days with no customs friction at all.
Customer service is a chatbot wall that loops me through the same five options with no path to a human. Refund took eight weeks and only arrived after I disputed the charge with my bank directly.
Found a plus size section that was integrated into the main catalog rather than a separate ghetto. App push notifications are opt in and granular rather than spammy, so I actually use them. Price dropped two days after I bought and they automatically refunded the difference without me asking.
I bought a pair of jeans in two sizes to compare and the returns process did not penalize me.
Order was shipped from the warehouse closest to me, which cut delivery time dramatically. Site is fast on mobile data without stripping product photography quality, which I appreciate.
Order arrived in biodegradable mailer that broke down in my compost in under a month.
Order status page shows the warehouse stage, the carrier stage, and the local delivery stage in a clean timeline. Picked up a hidden brand on their marketplace that I now shop regularly thanks to that curated discovery.
Site charged me, sent a confirmation, and then two weeks later canceled the order with no explanation. Entire haul had defects, from loose stitching to a missing lining, and returning everything felt like a part time job. The size chart was so inaccurate that two different sizes of the same item fit nothing like each other.
Returns were drop off at any locker and the refund hit my card within three business days.
Finally a department store site that lets you shop by petite, tall, and curve filters that actually work. A customer service agent proactively offered a credit when they saw a weather delay on my shipment.
App performance has been smooth across both of my phones with no random logouts or cart resets. Every piece in the haul matched the listing photos down to the stitching detail and button finish.
Reviews on each listing were sortable by fit, size, and height, and that detail saved me from a bad buy. Wishlist syncing between the app and the website meant I could add items on my phone and buy on my laptop. Had an issue with a marketplace seller and the platform resolved it in my favor within a day.
Wishlist syncing between the app and the website meant I could add items on my phone and buy on my laptop. Supplier transparency notes list the factory region on many products, which helps me shop more intentionally. Found a plus size section that was integrated into the main catalog rather than a separate ghetto.
I ordered a dupe of a trending look and the quality matched designer pieces I own at a fraction of the cost. Site accessibility is great, the screen reader labels on filters and prices were accurate.
I like that each marketplace seller shows their returns policy up front before adding to cart.
A sold out item restocked and I got the alert in time to grab it before it disappeared again.
Received a hand written note explaining a minor delay with a small credit for the inconvenience. Prices during their clearance event were legitimate drops rather than inflated originals, which built real trust. Try before you buy let me keep only what fit, and the charge for returned items was reversed the next day.
An order was split across two warehouses but arrived on the same day thanks to coordinated dispatch.
I bought a gift and the recipient could initiate the return directly without a receipt or my involvement. A membership trial converted me because the free shipping threshold is actually realistic.