AP
Autumn PowellVerified
Oct 14, 2026
Clean waiting lounge
A courtesy inspection flagged a tire with a slow leak before it ever became a real problem.
A courtesy inspection flagged a tire with a slow leak before it ever became a real problem.
Owner personally test-drove my car with me to diagnose a vibration I had struggled to describe.
Service department returned the car with the parking brake stuck engaged and refused to acknowledge the problem.
Finance manager actively helped me shave a point off the rate instead of upselling warranties. Service writer called me twice with updates before authorizing a single extra dollar of work.
They lost my spare key during a routine service and told me to buy a new one at retail price.
Service advisor sent photos of the worn components so I could decide calmly instead of under pressure in the bay. Honest about which service items could wait until the next visit, which built real trust with me.
Mechanic took the time to show me the old parts and explain why each one had failed.
Would absolutely drive the extra forty minutes to this shop over the closer one near my house.
Picked up on a small coolant leak during a free courtesy check that another shop had missed. Service pricing is openly posted in the lounge, which signals a real confidence in their rates.
Financing was wrapped up in under an hour and every fee was disclosed upfront with no surprise add-ons at signing.
I appreciated the shuttle driver who dropped me at work and picked me up the moment my car was ready.
Technician recorded a video walkaround of the undercarriage so I could see exactly what needed attention. Alignment and tire balance were spot on and the steering wheel is finally dead center again. Mechanic refused to replace a part that technically could have been replaced, saving me three hundred dollars.
Return of my lease vehicle took fifteen minutes and they waived two minor wear charges without being asked. Pickup arrived two days earlier than the promised window, which was a very welcome surprise. Honest diagnostic that saved me from paying for a repair I didn't actually need right now.
Clear estimate up front, clear invoice at the end, and the two numbers were identical.
Delivered my new car with a handwritten thank-you note and a small gift basket in the back seat. An absolutely painless warranty claim where the dealer handled the manufacturer paperwork entirely for me.
An honest body shop that pointed out a prior repair the previous owner had hidden from me. Service department opens at seven which fits perfectly with my morning commute drop-off. I called with a stupid question about my dashboard warning light and they walked me through it kindly.
Even the receptionist was knowledgeable about trims and could answer questions while I waited.
Loaner vehicle was clean, modern, and had a full charge waiting when I arrived to drop mine off.
A dishonest dealer group that posts fake positive reviews to drown out the extensive legitimate complaints online. Repair failed within two weeks and the shop refused to warranty their own work without a new diagnostic fee.
Delivery driver walked me through every control before leaving and even paired my phone to the system.
Delivered a certified pre-owned car with brand new tires, fresh brakes, and a two-year warranty included. I booked an oil change through the app and was in and out in under forty minutes.
Appreciated the no-haggle pricing because negotiating cars has always been my least favorite activity.
They offered to buy my car outright even though I was not trading it in, and the offer was strong.
Mechanic refused to replace a part that technically could have been replaced, saving me three hundred dollars.
Love that the courtesy wash after service is actually a proper wash, not a quick spray and go. They threw in free floor mats and a tank of gas without me asking during negotiations.
After the brake job the pedal feels firm, the car tracks straight, and there is zero vibration at speed.
They respected my budget and never once tried to push me into a trim I had already declined.
Rust-proofing warranty was explained plainly and I never once felt steered toward the pricier package. Honest about the fact that the recall part was back-ordered rather than making empty promises. Took the car on a long test drive route that included highway, city, and a parking lot test.
Great financing rate well below what my credit union was willing to match.
A rare showroom where women are treated with the same respect as men on the lot.
After the alignment the tires are wearing evenly for the first time in two years. They honored a coupon that technically expired the week before, which was a classy move.
I recommend them to friends constantly and so far every single one has thanked me afterward. Finance office had my paperwork pre-filled and my signature was done in about ten minutes. Dealer group has a reputation for honesty and this visit absolutely lived up to it.
Trade-in appraisal came in higher than three other quotes I had collected the week before. An outstanding experience from the first phone call to the final handshake at the curb.
Showroom was quiet, well-lit, and the coffee bar made the wait feel like time well spent.
Loved that the service advisor remembered my name on the third visit without checking the computer. Paperwork was almost entirely digital, which saved me a trip and a stack of printed forms. Great financing rate well below what my credit union was willing to match.
A simple oil change somehow took five hours and ended with grease smeared across the steering wheel. Technician clearly test drove my car hard, as I later saw the dashcam footage of the whole aggressive run.
Had the oddest electrical gremlin and the tech chased it down over two visits without charging extra labor. Transmission flush was overdue and the car shifts noticeably smoother after their work.
Dealer refused to return my down payment deposit for a vehicle they could not even locate on their lot.
Delivery experience was so smooth it almost felt anticlimactic in the best way.
Diagnostic charge of two hundred dollars for a tech to tell me what the dashboard code already said.
Service writer called me twice with updates before authorizing a single extra dollar of work. Dealer group has a reputation for honesty and this visit absolutely lived up to it. They offered to buy my car outright even though I was not trading it in, and the offer was strong.
Service writer admitted they had worked on the wrong car for two hours before noticing the mistake. After bodywork the panel gaps are uneven, the paint is slightly off, and the trim does not sit flush at all.
Honest about which service items could wait until the next visit, which built real trust with me.
Trade-in paperwork was done electronically and I was handed a check the same afternoon.
Online scheduler let me pick the exact loaner model I wanted, which was a thoughtful touch.
Service pricing is openly posted in the lounge, which signals a real confidence in their rates. A rare dealer where used inventory is priced close to market rather than thousands above.
They matched a competitor's price only after I showed proof, which felt a little grudging to be honest.
Walked onto the lot and the sales advisor greeted me without any pressure, which made choosing a vehicle genuinely enjoyable.
Technician left tools on the engine, which I discovered only when something started clattering at highway speed. I will be filing complaints with the state attorney general and the manufacturer after this visit. Repair failed within two weeks and the shop refused to warranty their own work without a new diagnostic fee.
Pickup arrived two days earlier than the promised window, which was a very welcome surprise. Certified pre-owned inspection paperwork was thorough and matched everything I found independently. Clear estimate up front, clear invoice at the end, and the two numbers were identical.