RG
Rosanna GiulianiVerified
Oct 16, 2026
Technician explained everything
A rare combination of competitive pricing, fast turnaround, and genuinely polite staff throughout.
A rare combination of competitive pricing, fast turnaround, and genuinely polite staff throughout.
Delivery truck arrived with the car on an open trailer in heavy rain and the interior was soaked through. Dealer stacked three documentation and preparation fees that added nearly a thousand dollars to the price.
Loaner vehicle was clean, modern, and had a full charge waiting when I arrived to drop mine off. Finance office had my paperwork pre-filled and my signature was done in about ten minutes.
Mechanic took the time to show me the old parts and explain why each one had failed. Owner personally test-drove my car with me to diagnose a vibration I had struggled to describe. Finance office had my paperwork pre-filled and my signature was done in about ten minutes.
Mobile mechanic came to my office and swapped the battery while I was in a meeting. Body shop blended the paint so well that I cannot tell which quarter panel was repaired.
Finance office had my paperwork pre-filled and my signature was done in about ten minutes. Phone staff answered on the second ring and had my service history pulled up before I finished my first sentence.
I booked an oil change through the app and was in and out in under forty minutes.
Service appointment reminders came via text with easy reschedule links, which was genuinely useful. An outstanding experience from the first phone call to the final handshake at the curb.
Phone staff answered on the second ring and had my service history pulled up before I finished my first sentence.
Love that the courtesy wash after service is actually a proper wash, not a quick spray and go.
Clear estimate up front, clear invoice at the end, and the two numbers were identical.
Certified pre-owned inspection paperwork was thorough and matched everything I found independently. Appreciate that they rotated the tires at no charge during a routine oil change.
I called with a stupid question about my dashboard warning light and they walked me through it kindly. My service appointment ran exactly on time and the technician explained each item on the multi-point inspection clearly.
Honest about the fact that the recall part was back-ordered rather than making empty promises. Finance manager actively helped me shave a point off the rate instead of upselling warranties.
Appreciate that they rotated the tires at no charge during a routine oil change.
Honest about which service items could wait until the next visit, which built real trust with me. Finally found a mechanic who speaks plainly, writes clean invoices, and never upsells unnecessary work. Factory-trained team diagnosed an intermittent misfire that two independent shops had completely missed.
I recommend them to friends constantly and so far every single one has thanked me afterward. Clean, modern, well-lit service bay where you can actually watch your car being worked on through glass. Owner of the shop walked over to introduce himself and thank me for choosing a small independent garage.
Delivered a certified pre-owned car with brand new tires, fresh brakes, and a two-year warranty included.
Financing was wrapped up in under an hour and every fee was disclosed upfront with no surprise add-ons at signing. Clean waiting lounge with real snacks, decent coffee, and comfortable chairs for the ninety minute wait. Honest estimate turned a scary engine light into a twelve dollar sensor replacement.
A rare dealer where used inventory is priced close to market rather than thousands above. Appreciated the no-haggle pricing because negotiating cars has always been my least favorite activity. A courtesy inspection flagged a tire with a slow leak before it ever became a real problem.
They fixed the issue I came in for, yet created a new rattle somewhere in the dashboard. Mechanic clearly knew his trade but communication from the service desk was almost nonexistent. Appreciated the digital paperwork, however the signing session still somehow took almost two hours.
Even the detail work after the body repair felt obsessive in the best possible way. They delivered the car to my driveway on a flatbed, perfectly detailed and with a full tank of gas.
Pickup arrived two days earlier than the promised window, which was a very welcome surprise.
Delivery experience was so smooth it almost felt anticlimactic in the best way. Service advisor sent photos of the worn components so I could decide calmly instead of under pressure in the bay. Clean waiting lounge with real snacks, decent coffee, and comfortable chairs for the ninety minute wait.
Rust-proofing warranty was explained plainly and I never once felt steered toward the pricier package.
Even the receptionist was knowledgeable about trims and could answer questions while I waited.
Service advisor sent photos of the worn components so I could decide calmly instead of under pressure in the bay.
Honest diagnostic that saved me from paying for a repair I didn't actually need right now.
They honored a coupon that technically expired the week before, which was a classy move.
Online scheduling was easy to use, yet the appointment time was more of a suggestion than a commitment.
Service pricing is openly posted in the lounge, which signals a real confidence in their rates. Service writer called me twice with updates before authorizing a single extra dollar of work.
Loved that the service advisor remembered my name on the third visit without checking the computer.
Mechanic refused to replace a part that technically could have been replaced, saving me three hundred dollars. Picking up the car felt like an event, complete with a photo in front of a big ribbon. Clear estimate up front, clear invoice at the end, and the two numbers were identical.
Return of my lease vehicle took fifteen minutes and they waived two minor wear charges without being asked. Would absolutely drive the extra forty minutes to this shop over the closer one near my house.
Owner personally test-drove my car with me to diagnose a vibration I had struggled to describe.
Picking up the car felt like an event, complete with a photo in front of a big ribbon. Service manager personally called the next day to make sure the squeak was fully resolved.
Took the car on a long test drive route that included highway, city, and a parking lot test. I showed up without an appointment on a Saturday and they still got my flat tire plugged in half an hour.
Service department opens at seven which fits perfectly with my morning commute drop-off. I called with a stupid question about my dashboard warning light and they walked me through it kindly.
Service manager personally called the next day to make sure the squeak was fully resolved. Picked up on a small coolant leak during a free courtesy check that another shop had missed.
After the alignment the tires are wearing evenly for the first time in two years.
Delivery driver walked me through every control before leaving and even paired my phone to the system. Honest about which service items could wait until the next visit, which built real trust with me.
Dealer tried to require I buy additional packages in order to receive the advertised price on the car.
Technician clearly test drove my car hard, as I later saw the dashcam footage of the whole aggressive run. Picked up my car after bodywork and immediately noticed a new rattle that was definitely not there before.
Service appointment was moved three times by the dealer, each time blaming a different nameless person for the delay. Finance office held me hostage for three hours trying to flip me into a more expensive loan.
Shuttle driver was friendly, drove carefully, and even recommended a great sandwich shop near the office. They respected my budget and never once tried to push me into a trim I had already declined.
Alignment and tire balance were spot on and the steering wheel is finally dead center again.
Finally found a mechanic who speaks plainly, writes clean invoices, and never upsells unnecessary work. Even the detail work after the body repair felt obsessive in the best possible way. Rust-proofing warranty was explained plainly and I never once felt steered toward the pricier package.
They respected my budget and never once tried to push me into a trim I had already declined.
An honest body shop that pointed out a prior repair the previous owner had hidden from me.
Clean waiting lounge with real snacks, decent coffee, and comfortable chairs for the ninety minute wait.