AW
Alice WilsonVerified
Oct 16, 2026
Great value for the price
Housekeeping replaced our beach towels twice a day without being asked and always folded them into little swan shapes.
Housekeeping replaced our beach towels twice a day without being asked and always folded them into little swan shapes.
A gorgeous ocean view greeted us at sunrise, and the balcony furniture made it the best morning coffee of the whole trip. I use a wheelchair and the staff had the accessible shower bench set up before I even opened the room door.
Our family suite had a separate kids' room with its own TV, which gave the parents an actual quiet hour each night. Our transfer driver tracked the flight himself and was waiting past security with a sign and a bottle of chilled water.
A so-called luxury suite had chipped paint on every wall, a broken safe, and a bathtub that drained slower than I filled it. I booked a nonsmoking room and walked into a cloud of stale cigarette smoke, with ashtray stains burned into the bedside table.
Our hotel kept a sunset-time card at the desk and texted guests twenty minutes before, so nobody missed the view off the rooftop. A midday snorkel tour included fresh fruit, cold drinks, and spare masks for anyone whose rental gear turned out to be leaky.
A damaged suitcase was replaced on the spot with no argument, no form to fill out, and genuine apologies all around. I had a middle seat on a packed flight, and the person beside me offered the aisle because I mentioned a bad knee.
Boarding was quick, the cabin crew were cheerful, and we landed slightly ahead of schedule which made the whole day easier. I slept the entire red-eye because the seat reclined far enough and the cabin stayed dim with proper noise-canceling earbuds provided.
I walked into the room and immediately smelled mildew, saw hair on the pillow, and found a sticky patch on the nightstand surface. Our priority line was slower than the regular line because only one agent was staffed, and she kept getting pulled away for other things. Our flight was delayed six hours with zero updates, no vouchers, and a gate agent who literally shrugged when I asked for information.
A supposed airport transfer dropped us at a parking lot three blocks away because the driver refused to wait in a short traffic queue. I had bedbugs on the second night, saw them crawl on the sheet, and the manager tried to blame me for bringing them in.
I appreciated that the airline served food that actually tasted like food instead of the usual cardboard tray from economy. I was traveling with a service animal and nobody at the hotel, airport, or tour company made it feel like an exception.
A gluten-free guest in our group was offered a dedicated menu at breakfast, and the chef came out to confirm each dish. Boarding music was pleasant, overhead bin space was plentiful, and the crew even helped shorter passengers lift bags without being asked.
An honest tour operator warned us ahead of time that the main site was closed and rerouted the day to a better one.
A guided night tour of the old town felt magical because the guide dimmed her flashlight and let the lamps do the work. Rebooking after a weather delay took one short phone call, and the agent even found seats together for our family of four. A single desk agent handled our group of six with such calm efficiency that I wrote her name down to compliment her later.
A rental agency slipped in an insurance charge I had already declined in writing, and then insisted it was non-refundable at return.
Our rental included free second-driver registration, unlimited mileage, and a decent dash-mounted phone holder we didn't expect. A quiet floor request was taken seriously because every door around us was propped open as a staff cleaning signal, never slammed.
I was traveling solo and the hotel staff checked in on me daily, which I appreciated far more than I expected to.
A connecting flight was held for us by the gate agent on the radio, which I did not know airlines still did. Priority boarding actually meant something because the gate agent held non-priority passengers back until our group had fully boarded.
I spent four hours on hold trying to reach customer service, and when someone finally answered they immediately disconnected without even calling back. I was threatened with a cleaning fee after one night in a room that already had stains on the headboard when I arrived. I was overbooked and bumped off a flight I had checked into eighteen hours earlier, with no explanation beyond a printed voucher.
Our shuttle driver insisted on helping with every bag and knew a backroad that shaved twenty minutes off the usual airport run. An attentive flight attendant quietly brought extra water for anyone who looked unwell during the turbulent descent through a storm cell.
Chauffeur service picked us up in a clean sedan, waited patiently when our dinner ran long, and tracked us by phone unobtrusively. Our dive tour had small groups, newer gear, and a boat captain who treated safety briefings like he genuinely cared about us.
Beds were so comfortable that we ordered the same mattress once we got home, which has never happened to us before. I had a birthday during the stay and found a small cake and sparkling juice waiting in the room that evening. I was skeptical of the walking tour, but the guide paced it perfectly and we ended at a café she personally knew.
An attentive flight attendant quietly brought extra water for anyone who looked unwell during the turbulent descent through a storm cell. Loyalty points covered the whole stay including the resort fee, which honestly felt like the first time a program paid off.
Our guide stopped the tour van to point out a wild family of monkeys and let us watch for a full ten minutes. A rooftop pool with heated water, a quiet bar, and no music after ten made it the best evening of the whole trip.
I had back pain and the hotel sent up a lumbar pillow, a heating pad, and an ice bucket within fifteen minutes of asking. A gentle wake-up call, a hot shower with real pressure, and a strong coffee set the tone for the whole business trip. Rebooking after a weather delay took one short phone call, and the agent even found seats together for our family of four.
A supposed four-star hotel served breakfast that was gray eggs, bread that was already stale, and coffee that tasted like warm dishwater. Our flight was delayed six hours with zero updates, no vouchers, and a gate agent who literally shrugged when I asked for information.
Our rideshare pulled up before I finished putting my phone away, and the driver had cold water bottles for us. Pool deck chairs never ran out even at peak hours because an attendant genuinely managed the space all day long.
A gentle wake-up call, a hot shower with real pressure, and a strong coffee set the tone for the whole business trip.
Our driver was polite but took a longer route and the fare was higher than the estimate the app had quoted at pickup. Our rental car was the right class and ran fine, but it smelled strongly of cleaner and still had crumbs on the back seat. Our driver was friendly, though the car had an obvious dent and the seatbelt buckle in the back was difficult to actually fasten.
Our shuttle came at precisely the quoted time, the driver loaded every suitcase himself, and he refused payment because it was prepaid. I needed a doctor at midnight and the front desk had one in the lobby within forty minutes with no fuss.
Boarding music was pleasant, overhead bin space was plentiful, and the crew even helped shorter passengers lift bags without being asked. Housekeeping replaced our beach towels twice a day without being asked and always folded them into little swan shapes. Pet-friendly meant pet-welcomed here, with a water bowl, a treat jar at the desk, and a map of nearby dog-friendly cafés.
Breakfast had fresh fruit, real omelets made to order, and a decent espresso machine that was somehow never crowded. A full day tour with lunch, boat ride, and two museum entries was still cheaper than any single excursion in the city.
I needed a doctor at midnight and the front desk had one in the lobby within forty minutes with no fuss. Our shuttle driver insisted on helping with every bag and knew a backroad that shaved twenty minutes off the usual airport run. A midday snorkel tour included fresh fruit, cold drinks, and spare masks for anyone whose rental gear turned out to be leaky.
This airline served a hot meal on a two-hour hop and didn't charge for a drink, which felt almost old-fashioned. A rental agent voluntarily switched us to a larger car at the same price because the smaller one still smelled faintly of cleaner.
Pet-friendly meant pet-welcomed here, with a water bowl, a treat jar at the desk, and a map of nearby dog-friendly cafés.
A reckless shuttle driver ran a red light with a full van of tourists on board, and the company did nothing when I complained. Our flight attendant was openly rude to a passenger with a crying infant, and nothing about the response from the airline afterward was adequate.
I was dreading the overnight connection, but the lounge had reclining pods and the staff kept the coffee hot the entire time.
A cold brew in the lobby, free bottled water on the way out, and a loaner umbrella all showed real guest-first thinking.
Our transfer driver tracked the flight himself and was waiting past security with a sign and a bottle of chilled water. Our room overlooked a quiet garden instead of the parking lot, and I slept better than I have in weeks at home.
Our concierge made a dinner reservation at a famously booked-out restaurant and refused any tip beyond a sincere thank-you note. This boutique inn only has twelve rooms, and by the second morning the owner knew how we each took our coffee. A guided night tour of the old town felt magical because the guide dimmed her flashlight and let the lamps do the work.
I had a birthday during the stay and found a small cake and sparkling juice waiting in the room that evening. A gluten-free guest in our group was offered a dedicated menu at breakfast, and the chef came out to confirm each dish.
Front desk staff ignored two separate complaints about the broken AC during a heatwave, and only acted when I threatened to post a review.
This boutique inn only has twelve rooms, and by the second morning the owner knew how we each took our coffee.
I enjoyed parts of the stay, but the breakfast ran out of coffee twice while I was still finishing my plate at the table. A reasonable experience overall, though the shuttle to the airport ran forty minutes late and nobody at the desk could reach the driver.
Our tour guide handed out printed itineraries, backup data for cameras, and even sunscreen samples before the first stop of the day.
Pool deck chairs never ran out even at peak hours because an attendant genuinely managed the space all day long. I was traveling solo and the hotel staff checked in on me daily, which I appreciated far more than I expected to.
Our hotel room was fine, but housekeeping skipped a day without any note or explanation and I had to request fresh towels myself. Our rental agency was understaffed on a Sunday morning, which turned a quick pickup into nearly an hour of standing in line.
A single desk agent handled our group of six with such calm efficiency that I wrote her name down to compliment her later.
Rebooking after a weather delay took one short phone call, and the agent even found seats together for our family of four. Our family suite had a separate kids' room with its own TV, which gave the parents an actual quiet hour each night.
Even the budget option on this booking site included free cancellation, which gave me real peace of mind about weather risk. Early check-in was granted at nine in the morning without even asking, which gave us a full extra day to explore.
Our driver was so aggressive on the highway that my wife asked him to pull over, and he raised his voice at her instead. A reckless shuttle driver ran a red light with a full van of tourists on board, and the company did nothing when I complained. A supposed four-star hotel served breakfast that was gray eggs, bread that was already stale, and coffee that tasted like warm dishwater.