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Freshdesk

Verified

Customer support software

Software & AppsSan Mateo, USfreshworks.com
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Reviews (1,188)

DH
Daisy Hall
Oct 14, 2026

Fast but feature light

Sync could use a complete overhaul because conflict resolution still involves manually picking winners too often.

JM
James MasonVerified
Oct 14, 2026

Support never replied

A critical security advisory was handled by posting a vague forum thread rather than contacting affected users. Buggy ever since the rewrite shipped and the previous version is no longer available for download anywhere. Upsell popups appeared mid sentence while I was typing and dismissed buttons were deliberately buried below the fold.

PR
Poppy RobertsonVerified
Oct 14, 2026

Mixed feelings overall

Another release cycle or two could turn this into something I would recommend without any caveats. This could be my daily driver after a few more fixes to the collaboration layer and the mobile app.

LM
Leo MurphyVerified
Oct 11, 2026

Feature rich but heavy

Decent search is held back by the lack of fuzzy matching so typos silently return empty result sets.

AT
Ava TurnerVerified
Oct 12, 2026

Lacks a killer feature

Fine as a note sink but the search ranking surfaces old irrelevant matches before recent ones which frustrates me. Learning curve is steeper than the marketing suggests and the official tutorials skip over the hard parts.

OF
Oliver Fisher
Oct 10, 2026

Slow bloated and sluggish

Account recovery is a labyrinth of forms and required documents even for a hobby user with no sensitive data stored. A subscription trap in every sense because features I used in the trial were quietly moved to a higher tier at renewal.

GM
Gareth McGregorVerified
Oct 9, 2026

Buggy ever since the rewrite

Every integration I rely on broke silently after an api change that was announced only on an internal developer forum. Support never replied to three different tickets opened over two months about a login loop that still happens today. Every feature that mattered to me ended up locked behind a paywall after a promotional period I never agreed to.

BO
Beatrice O'ReillyVerified
Oct 6, 2026

Backup and restore nailed it

Searching across attachments pulled quotes from pdf invoices as reliably as from plain text notes. I was skeptical about yet another productivity app but this one earned a permanent spot in my dock.

AB
Angus BakerVerified
Oct 6, 2026

Fine for casual use

An integrated terminal is a nice touch but it does not fully replace my existing shell for anything complex.

AW
Angharad WilliamsVerified
Oct 5, 2026

No ads no nonsense

Mobile parity is real and I can actually complete the same tasks on my phone that I do at my desk. Export options cover every format I care about from markdown to rich text to a tidy pdf. Several hidden shortcuts in the help menu transformed how fast I move through long documents.

DR
Declan RennieVerified
Oct 4, 2026

Automations save my evenings

Diff view for revisions is clear enough that non technical teammates can actually review changes without my help.

MQ
Mairi QuinnVerified
Oct 1, 2026

Sync just works

Native support for passkeys made me drop my password manager for everything inside this ecosystem.

OJ
Oisín JamesVerified
Sep 30, 2026

Pricing feels honest

File transfer speeds surprised me when moving a ten gigabyte archive between my two machines over the local network.

CJ
Clodagh Johnson
Sep 29, 2026

Shady data collection

Keyboard shortcuts conflict with system wide bindings and cannot be remapped without editing an undocumented json file. Every integration I rely on broke silently after an api change that was announced only on an internal developer forum.

HR
Ha-rin Geum
Sep 27, 2026

VPN speeds are impressive

Converted my whole team in two weeks because the shared workspace features removed friction we did not realize we had. Keyboard driven palettes gave me the muscle memory of a terminal with the discoverability of a modern app. Developer updates include changelogs that explain tradeoffs honestly rather than hiding regressions behind marketing language.

HB
Hyun-bin PyoVerified
Sep 27, 2026

Pricing feels off

I am hopeful about the roadmap and the team communicates well in their public forum which helps a lot. Billing dashboard shows usage from last month but current month data lags by several days so forecasting is hard. Clunky but functional covers my feelings on an interface that works and yet feels at least two years old.

TN
Takuya Nomura
Sep 25, 2026

Perfect for daily workflow

Keyboard shortcuts are thoughtfully designed and I never need to reach for the mouse during a focused writing session. Collaboration feels native with cursors presence and comments all showing up instantly across continents and devices.

SW
Sang-woo LimVerified
Sep 24, 2026

Collaboration is seamless

A quick glance at the activity log shows exactly who changed what and when which my auditors loved. I cancelled a long running competitor subscription within a week because this covered every real workflow I had.

DR
Dylan ReesVerified
Sep 22, 2026

Pdf export is flawless

Pdf export preserved every heading hyperlink and footnote exactly as it looked in the editor pane. My daily workflow improved so much that I actually look forward to opening this instead of dreading another dashboard.

BS
Bella StewartVerified
Sep 23, 2026

Dark theme is gorgeous

Uptime has been rock solid for the entire year I have been paying for the professional tier. Local first architecture means my notes stay on my disk and syncing is just a convenience not a dependency. Shipping updates monthly without breaking existing automations is rarer than it should be and I truly appreciate it.

NL
Nova LongVerified
Sep 21, 2026

Encryption done right

Live cursors and comments on long documents feel smoother than any wiki I have used in the past decade. Searching across attachments pulled quotes from pdf invoices as reliably as from plain text notes.

DS
Dylan StewartVerified
Sep 20, 2026

Tags system is brilliant

Fast enough for anything I throw at it including nested outlines and documents with hundreds of embedded images. Keyboard shortcuts are thoughtfully designed and I never need to reach for the mouse during a focused writing session.

BW
Brennan Watt
Sep 18, 2026

Easy on the eyes

Automatic encrypted backups meant I recovered everything within two minutes after swapping to a new workstation.

MB
McKenna Baker
Sep 18, 2026

Love the integrations

Default color palette passes accessibility checks without any custom css which I did not expect from this tier.

JB
Joshua BeattieVerified
Sep 17, 2026

Finally found my match

Free tier is generous enough that I used it for three months before finally paying because I wanted to support them. Linux build does not feel like an afterthought and the maintainers respond to issues on the tracker within days. This hits the sweet spot between powerful and approachable without forcing me to read a thick manual.

IB
Isabella BarnesVerified
Sep 14, 2026

Transfer speeds blew me away

Smart search beats every grep script I ever wrote and surfaces results across pdf attachments and old emails. Mobile sync completed within a few seconds every time which has not been my experience with similar apps.

MT
Megan ThompsonVerified
Sep 15, 2026

Keyboard first design wins

I noticed real improvements to my focus because distracting notification sounds have thoughtful opt in defaults. Even without an account I could try the full feature set in a sandbox before committing a single email address.

TB
Theodore ByrneVerified
Sep 11, 2026

Best note app in years

Productivity jumped once I set up the shortcuts and templates for recurring report writing on Monday mornings. Setup finished in under five minutes and everything synced across my laptop phone and tablet without a single hiccup. Perfect for daily workflow in a way that very few tools achieve without demanding significant customization first.

LS
Luca Schweizer
Sep 12, 2026

Terminal integration is clever

Tags combined with filters give me a flexible organization system that beats the folder structure I abandoned. Codebase appears clean because the UI never surprises me with inconsistent behavior between windows and dialogs.

HS
Hannes Steiner
Sep 10, 2026

Capable but confusing

Works most of the time but every so often the launcher hangs for a minute before the window appears. Automation builder is powerful however the error messages when something breaks are cryptic and unhelpful.

LO
Lisa O'Brien
Sep 8, 2026

Keyboard shortcuts conflict with system

Imports lost every bit of formatting including code blocks and tables that were perfectly fine in the source file. Dark patterns everywhere from the signup form to the cancellation flow which uses six screens to protect one checkbox.

LR
Lily RobertsonVerified
Sep 7, 2026

API docs are top tier

Context switching between tools used to kill my morning and this app absorbs most of those jobs cleanly. Converted my whole team in two weeks because the shared workspace features removed friction we did not realize we had.

OD
Oliver DohertyVerified
Sep 5, 2026

Love the plugin ecosystem

Automation triggers hook into my existing shell scripts without any wrapper code which keeps my toolchain simple. Default color palette passes accessibility checks without any custom css which I did not expect from this tier.

BR
Brody RobertsVerified
Sep 5, 2026

Cross platform done properly

Perfect for daily workflow in a way that very few tools achieve without demanding significant customization first. Automation triggers hook into my existing shell scripts without any wrapper code which keeps my toolchain simple. Keyboard first design wins the day for me because my hands never leave the home row during a flow state.

VG
Violet GillespieVerified
Sep 4, 2026

Lost half my data

Memory usage climbed past four gigabytes with a dozen notes open which crashed my browser tabs in parallel.

LS
Logan SimpsonVerified
Sep 3, 2026

Converted my whole team

Battery impact is barely measurable even when I leave the app running in the background all day long. Great fit for a small team because permissions are granular without turning admin work into a second job.

GM
Graham MurrayVerified
Aug 31, 2026

Templates saved me hours

Default export produces files I can archive without worrying about reading them a decade from now. Keyboard first design wins the day for me because my hands never leave the home row during a flow state.

MK
Madison Kennedy
Aug 31, 2026

Feature rich but heavy

Billing surprise this quarter was not malicious but the plan page is confusing enough that it probably happens often. I am still deciding if this is my daily driver because the keyboard support is uneven between views. Updates land often which is good but sometimes they introduce new regressions that take weeks to see fixes.

DE
Daniel EvansVerified
Aug 31, 2026

Offline mode saved me

Integrations with my calendar and task manager were painless and triggered automatically without any extra configuration.

ML
Miles LawsonVerified
Aug 30, 2026

Boosted my productivity

Snapshots every few minutes recovered an entire chapter after a careless undo chain ate my changes. Importing from an old competitor pulled every tag folder and attachment across cleanly within a few minutes. Weekly updates ship real improvements rather than cosmetic changes which gives me confidence the team cares.

ZG
Zoe GrayVerified
Aug 28, 2026

Hopeful about the roadmap

Average across the board with no feature that stands out and nothing obvious that pushes me to leave. I am hopeful about the roadmap and the team communicates well in their public forum which helps a lot.

HC
Hunter CameronVerified
Aug 26, 2026

Reduced my CPU usage

Terminal integration lets me launch new sessions tagged by project which keeps my shell history clean and searchable.

VH
Vanessa HornVerified
Aug 25, 2026

Rock solid uptime

Granular export control meant our legal team could share only the exact subset of records they needed. Fast enough for anything I throw at it including nested outlines and documents with hundreds of embedded images.

FH
Finn HeinrichVerified
Aug 25, 2026

Linux build works great

Linux build does not feel like an afterthought and the maintainers respond to issues on the tracker within days. Shortcut customization reached a level where I rebuilt my entire muscle memory from a decade of Vim habits.

MP
Matthew PatersonVerified
Aug 23, 2026

Updates improve things weekly

Templates saved me hours this week alone because the project boilerplate matches our internal style guide exactly. Snapshots every few minutes recovered an entire chapter after a careless undo chain ate my changes.

AG
Ava GriffinVerified
Aug 22, 2026

Documentation actually makes sense

Keyboard driven palettes gave me the muscle memory of a terminal with the discoverability of a modern app. Billing is straightforward with per seat pricing that scales linearly rather than hiding tiers that triple the invoice. Uptime has been rock solid for the entire year I have been paying for the professional tier.

EO
Erin O'ConnorVerified
Aug 21, 2026

Setup took five minutes

At this price point I expected cut corners but every feature feels considered and tested in real workflows.

GC
Grayson Casey
Aug 20, 2026

Subscription trap

Half of my data vanished during a routine update and support took three weeks just to acknowledge my ticket.

NH
Nico Hartmann
Aug 17, 2026

Updates break more than fix

Crashes constantly on my phone and I lost two days of edits before I noticed autosave was never actually running.

PB
Pia BauerVerified
Aug 16, 2026

Finally a clean interface

Snappy on an old Android phone that struggles with everything else I install from the store these days. Developer updates include changelogs that explain tradeoffs honestly rather than hiding regressions behind marketing language.