IG
Iida GrönroosVerified
Oct 14, 2026
Pilot kept us informed
Pool deck chairs never ran out even at peak hours because an attendant genuinely managed the space all day long.
Pool deck chairs never ran out even at peak hours because an attendant genuinely managed the space all day long.
I ordered room service at midnight and got a hot sandwich and real fries within fifteen minutes of placing the call.
Our family suite had a separate kids' room with its own TV, which gave the parents an actual quiet hour each night. Pet-friendly meant pet-welcomed here, with a water bowl, a treat jar at the desk, and a map of nearby dog-friendly cafés.
An attentive flight attendant quietly brought extra water for anyone who looked unwell during the turbulent descent through a storm cell.
Our room came with a small espresso machine, two bottles of still water, and a handwritten card from the housekeeper by name.
Rental pickup was ten minutes door to door because the paperwork was ready and the car was pulled up and running.
A toddler-friendly tour sounded impossible, but the guide carried snacks, told silly jokes, and never once lost the group's attention. A damaged suitcase was replaced on the spot with no argument, no form to fill out, and genuine apologies all around.
I was overcharged by a hundred and twenty dollars at checkout, and the folio printed with charges I could not match to anything I had used. Our priority line was slower than the regular line because only one agent was staffed, and she kept getting pulled away for other things. A booking platform refused to refund a canceled stay even though their own policy page clearly promised a full refund in that exact scenario.
A cold brew in the lobby, free bottled water on the way out, and a loaner umbrella all showed real guest-first thinking. A broken outlet in our suite was replaced within thirty minutes of my call to the front desk at eleven at night.
A midday snorkel tour included fresh fruit, cold drinks, and spare masks for anyone whose rental gear turned out to be leaky.
I had a long layover and the airline gave me a free city tour voucher I didn't even know existed until check-in. A rooftop pool with heated water, a quiet bar, and no music after ten made it the best evening of the whole trip.
Our tour guide spoke four languages and told stories about the city that no guidebook had ever mentioned to us before. A gluten-free guest in our group was offered a dedicated menu at breakfast, and the chef came out to confirm each dish. A broken outlet in our suite was replaced within thirty minutes of my call to the front desk at eleven at night.
This airline served a hot meal on a two-hour hop and didn't charge for a drink, which felt almost old-fashioned.
Early check-in was granted at nine in the morning without even asking, which gave us a full extra day to explore. I paid budget prices and still got blackout curtains, a firm pillow option, and a shower with pressure like a car wash.
Our dive tour had small groups, newer gear, and a boat captain who treated safety briefings like he genuinely cared about us.
I appreciated that the airline served food that actually tasted like food instead of the usual cardboard tray from economy.
Our shuttle came at precisely the quoted time, the driver loaded every suitcase himself, and he refused payment because it was prepaid.
I had a middle seat on a short flight, so I can't really complain, but I also wouldn't book this fare class again. A functional business lounge, but outlets were scarce at every seat and the coffee machine was out of beans for most of my layover.
Our tour van had working AC and a reasonable schedule, but lunch was underwhelming and the included drink turned out to be tap water. A decent flight overall, but the entertainment system on my seat was broken and nobody mentioned any kind of credit for it. Our tour included entrance fees to two sites, but one of them was already included in a city pass that most guests had bought beforehand.
A damaged suitcase was replaced on the spot with no argument, no form to fill out, and genuine apologies all around. A simple booking app actually worked offline on the plane and saved me from a nasty roaming bill in another country.
Our tour skipped two of the three advertised stops, replaced lunch with a snack, and the operator refused any partial refund afterward.
A supposed airport transfer dropped us at a parking lot three blocks away because the driver refused to wait in a short traffic queue.
I appreciated the shampoo being from a real brand instead of the usual mystery bottle that smells faintly of hotel laundry. Smooth touchdown, friendly deplaning, and bags on the belt within eleven minutes of block-in, which is somehow still a rare win. Our room came with a small espresso machine, two bottles of still water, and a handwritten card from the housekeeper by name.
A midrange hotel that does the job, though the pillows were too soft, the shower was too narrow, and the robe was too thin. A decent hotel for the price, but the lobby was dated, the hallway carpet needed replacing, and the gym had two broken machines. Our rental agency was understaffed on a Sunday morning, which turned a quick pickup into nearly an hour of standing in line.
Beds were so comfortable that we ordered the same mattress once we got home, which has never happened to us before. I had a birthday during the stay and found a small cake and sparkling juice waiting in the room that evening. A toddler-friendly tour sounded impossible, but the guide carried snacks, told silly jokes, and never once lost the group's attention.
I had a birthday during the stay and found a small cake and sparkling juice waiting in the room that evening. Our room overlooked a quiet garden instead of the parking lot, and I slept better than I have in weeks at home.
Flight itself was fine, but boarding was pure chaos and nobody from the gate crew seemed interested in actually managing the line. A reasonable experience overall, though the shuttle to the airport ran forty minutes late and nobody at the desk could reach the driver.
A standard tour at a fair price, though the guide read from a script and didn't really engage with questions from the group. I had a middle seat on a short flight, so I can't really complain, but I also wouldn't book this fare class again.
A connecting flight was held for us by the gate agent on the radio, which I did not know airlines still did. An honest tour operator warned us ahead of time that the main site was closed and rerouted the day to a better one.
I was dreading the overnight connection, but the lounge had reclining pods and the staff kept the coffee hot the entire time. Pool deck chairs never ran out even at peak hours because an attendant genuinely managed the space all day long.
I was skeptical of the walking tour, but the guide paced it perfectly and we ended at a café she personally knew. A ferry transfer, luggage handling, and welcome drink were all included in the quoted room rate, which almost never happens anymore. This airline served a hot meal on a two-hour hop and didn't charge for a drink, which felt almost old-fashioned.
I slept the entire red-eye because the seat reclined far enough and the cabin stayed dim with proper noise-canceling earbuds provided. Breakfast had fresh fruit, real omelets made to order, and a decent espresso machine that was somehow never crowded.
Our rental ran fine the entire trip, but the pickup process involved three separate upsells before we even got to the keys.
I needed a doctor at midnight and the front desk had one in the lobby within forty minutes with no fuss. A connecting flight was held for us by the gate agent on the radio, which I did not know airlines still did.
I booked the cheapest tour on offer and still got an air-conditioned van, bottled water, and an English-speaking guide for six hours. A full day tour with lunch, boat ride, and two museum entries was still cheaper than any single excursion in the city. Our shuttle came at precisely the quoted time, the driver loaded every suitcase himself, and he refused payment because it was prepaid.
Our room was spotless, the bedding felt genuinely luxurious, and street noise never once reached us from the floor below.
Loyalty points covered the whole stay including the resort fee, which honestly felt like the first time a program paid off. I was dreading the overnight connection, but the lounge had reclining pods and the staff kept the coffee hot the entire time.
Our rental SUV had working AC, decent tires, under ten thousand miles, and a fresh interior that smelled only of soap. I use a wheelchair and the staff had the accessible shower bench set up before I even opened the room door.
A single desk agent handled our group of six with such calm efficiency that I wrote her name down to compliment her later. An attentive flight attendant quietly brought extra water for anyone who looked unwell during the turbulent descent through a storm cell.
A quiet floor request was taken seriously because every door around us was propped open as a staff cleaning signal, never slammed. I was skeptical of the walking tour, but the guide paced it perfectly and we ended at a café she personally knew.
Our hotel kept a sunset-time card at the desk and texted guests twenty minutes before, so nobody missed the view off the rooftop.
I had back pain and the hotel sent up a lumbar pillow, a heating pad, and an ice bucket within fifteen minutes of asking.
Front desk check-in was slow because only one agent was on, though she was friendly and apologetic once I finally reached the counter. I liked the breakfast coffee, but the hot items were lukewarm and the eggs looked like they had been sitting out since dawn.
I needed a last-minute change and the booking site processed it with no fee because of a loyalty tier perk.
Housekeeping replaced our beach towels twice a day without being asked and always folded them into little swan shapes. Rental pickup was ten minutes door to door because the paperwork was ready and the car was pulled up and running. Our hotel had a lending library of umbrellas, chargers, and even board games, which saved us from a very rainy afternoon.
Chauffeur service picked us up in a clean sedan, waited patiently when our dinner ran long, and tracked us by phone unobtrusively.
I was overcharged by a hundred and twenty dollars at checkout, and the folio printed with charges I could not match to anything I had used. Our priority line was slower than the regular line because only one agent was staffed, and she kept getting pulled away for other things.
A rooftop pool with heated water, a quiet bar, and no music after ten made it the best evening of the whole trip. A toddler-friendly tour sounded impossible, but the guide carried snacks, told silly jokes, and never once lost the group's attention.
I paid budget prices and still got blackout curtains, a firm pillow option, and a shower with pressure like a car wash. I needed a doctor at midnight and the front desk had one in the lobby within forty minutes with no fuss.
I walked into the room and immediately smelled mildew, saw hair on the pillow, and found a sticky patch on the nightstand surface. The shuttle simply never came, nobody at the desk could reach the driver, and we ended up paying a hundred dollars for a last-minute taxi.