Honest about the fact that the recall part was back-ordered rather than making empty promises. Dealer group has a reputation for honesty and this visit absolutely lived up to it. A rare dealer where used inventory is priced close to market rather than thousands above.
Appreciate that they rotated the tires at no charge during a routine oil change.
Honest about which service items could wait until the next visit, which built real trust with me.
I recommend them to friends constantly and so far every single one has thanked me afterward.
Delivered a certified pre-owned car with brand new tires, fresh brakes, and a two-year warranty included. Owner of the shop walked over to introduce himself and thank me for choosing a small independent garage.
Financing was wrapped up in under an hour and every fee was disclosed upfront with no surprise add-ons at signing.
A rare dealer where used inventory is priced close to market rather than thousands above. Honest estimate turned a scary engine light into a twelve dollar sensor replacement.
Paperwork was almost entirely digital, which saved me a trip and a stack of printed forms. A courtesy inspection flagged a tire with a slow leak before it ever became a real problem.
Even the detail work after the body repair felt obsessive in the best possible way. Owner personally test-drove my car with me to diagnose a vibration I had struggled to describe.
Delivered the vehicle on time, however two accessories I had paid for were missing on arrival. A middle-tier dealer where you have to stay alert during paperwork but the service team is generally fair.
Delivery experience was so smooth it almost felt anticlimactic in the best way. Finance manager actively helped me shave a point off the rate instead of upselling warranties.
Rust-proofing warranty was explained plainly and I never once felt steered toward the pricier package.
Even the receptionist was knowledgeable about trims and could answer questions while I waited. Service advisor sent photos of the worn components so I could decide calmly instead of under pressure in the bay.
Service advisor sent photos of the worn components so I could decide calmly instead of under pressure in the bay. Mechanic took the time to show me the old parts and explain why each one had failed. Dealer group has a reputation for honesty and this visit absolutely lived up to it.
Honest diagnostic that saved me from paying for a repair I didn't actually need right now. Would absolutely drive the extra forty minutes to this shop over the closer one near my house.
Decent repair work overall, though the courtesy inspection sheet listed clearly fine items as urgent repairs. An average visit, lifted slightly by a particularly kind cashier and dragged down by a cold service writer. Alignment helped the pulling to the right, though a slight vibration at highway speeds remained.
Online checkout flow let me compare trims, lock a rate, and schedule delivery in one evening. Financing was wrapped up in under an hour and every fee was disclosed upfront with no surprise add-ons at signing.
Service pricing is openly posted in the lounge, which signals a real confidence in their rates. I appreciated the shuttle driver who dropped me at work and picked me up the moment my car was ready.
Loved that the service advisor remembered my name on the third visit without checking the computer. Technician recorded a video walkaround of the undercarriage so I could see exactly what needed attention.
Mechanic refused to replace a part that technically could have been replaced, saving me three hundred dollars.
Return of my lease vehicle took fifteen minutes and they waived two minor wear charges without being asked. Clear estimate up front, clear invoice at the end, and the two numbers were identical.
Owner personally test-drove my car with me to diagnose a vibration I had struggled to describe. Delivered my new car with a handwritten thank-you note and a small gift basket in the back seat.
A reasonable repair, but the technician left greasy fingerprints on the headliner and door panels. Repair quality was acceptable, yet the shop smelled strongly of old oil and the restroom was unusable.
Took the car on a long test drive route that included highway, city, and a parking lot test.
Service department opens at seven which fits perfectly with my morning commute drop-off. Loaner vehicle was clean, modern, and had a full charge waiting when I arrived to drop mine off. Loved that the service advisor remembered my name on the third visit without checking the computer.
Service manager personally called the next day to make sure the squeak was fully resolved. Body shop blended the paint so well that I cannot tell which quarter panel was repaired.
After the alignment the tires are wearing evenly for the first time in two years. Delivery driver walked me through every control before leaving and even paired my phone to the system. Noticed a tiny chip in the windshield at delivery and they immediately scheduled a free replacement.
Delivery driver walked me through every control before leaving and even paired my phone to the system. Delivered a certified pre-owned car with brand new tires, fresh brakes, and a two-year warranty included.
Picked up on a small coolant leak during a free courtesy check that another shop had missed. Appreciated the no-haggle pricing because negotiating cars has always been my least favorite activity.
Owner of the shop walked over to introduce himself and thank me for choosing a small independent garage. They offered to buy my car outright even though I was not trading it in, and the offer was strong.
My service appointment ran exactly on time and the technician explained each item on the multi-point inspection clearly.
Shuttle driver was friendly, drove carefully, and even recommended a great sandwich shop near the office. Love that the courtesy wash after service is actually a proper wash, not a quick spray and go.
Alignment and tire balance were spot on and the steering wheel is finally dead center again.
They were upfront about the recall being open, yet the parts timeline kept slipping week by week.
They respected my budget and never once tried to push me into a trim I had already declined. Rust-proofing warranty was explained plainly and I never once felt steered toward the pricier package.
An honest body shop that pointed out a prior repair the previous owner had hidden from me.
Clean waiting lounge with real snacks, decent coffee, and comfortable chairs for the ninety minute wait.
Loaner car was adequate for errands, yet it had a check engine light on when I drove it off the lot.
After the body repair they returned the car vacuumed and washed, which was a small but classy touch. I recommend them to friends constantly and so far every single one has thanked me afterward. Alignment and tire balance were spot on and the steering wheel is finally dead center again.
Delivery was handled professionally, yet the vehicle arrived with noticeably less fuel than the contract specified.
Online scheduler let me pick the exact loaner model I wanted, which was a thoughtful touch. Showroom was quiet, well-lit, and the coffee bar made the wait feel like time well spent.
Showroom was quiet, well-lit, and the coffee bar made the wait feel like time well spent. Loved that the service advisor remembered my name on the third visit without checking the computer. Appreciated the no-haggle pricing because negotiating cars has always been my least favorite activity.
They offered to buy my car outright even though I was not trading it in, and the offer was strong. Phone staff answered on the second ring and had my service history pulled up before I finished my first sentence.
Technician recorded a video walkaround of the undercarriage so I could see exactly what needed attention.
A courtesy inspection flagged a tire with a slow leak before it ever became a real problem. Finally found a mechanic who speaks plainly, writes clean invoices, and never upsells unnecessary work.
Transmission flush was overdue and the car shifts noticeably smoother after their work.
They tracked down a hard-to-find part from another dealer in two days flat. A rare combination of competitive pricing, fast turnaround, and genuinely polite staff throughout.
An absolutely painless warranty claim where the dealer handled the manufacturer paperwork entirely for me. Service writer called me twice with updates before authorizing a single extra dollar of work. Clear estimate up front, clear invoice at the end, and the two numbers were identical.
Service writer called me twice with updates before authorizing a single extra dollar of work.
A rare showroom where women are treated with the same respect as men on the lot. Honest about which service items could wait until the next visit, which built real trust with me.