Picked up my car after bodywork and immediately noticed a new rattle that was definitely not there before. I waited six hours past the promised time and still had to leave the dealership without my own vehicle. I will be filing complaints with the state attorney general and the manufacturer after this visit.
A rare combination of competitive pricing, fast turnaround, and genuinely polite staff throughout. A courtesy inspection flagged a tire with a slow leak before it ever became a real problem.
Warranty claim was denied on a technicality that nobody could point to in writing anywhere in my contract. Technician left tools on the engine, which I discovered only when something started clattering at highway speed.
Service advisor sent photos of the worn components so I could decide calmly instead of under pressure in the bay.
Noticed a tiny chip in the windshield at delivery and they immediately scheduled a free replacement.
They delivered the car to my driveway on a flatbed, perfectly detailed and with a full tank of gas. Really felt like the salesperson wanted me in the right car rather than the most expensive car.
Delivery was eight days late and the explanation changed every single time I called for an update. Shuttle service was promised and then quietly cancelled without any notice until I was already waiting at the counter.
Appreciated the no-haggle pricing because negotiating cars has always been my least favorite activity. After the alignment the tires are wearing evenly for the first time in two years.
Repair invoice listed parts that were clearly never installed when I inspected the engine bay afterward.
Charged me for a brake fluid flush that the independent inspection confirmed had never actually been performed. Mechanic clearly skipped the multi-point inspection and still charged me the full menu price for it.
Loaner was provided, however it was running on fumes and had someone else's trash in the cup holder. Fair labor rate on paper, though they billed nearly twice the book time for a straightforward repair.
I got what I came for, however the entire visit felt like I was being quietly steered toward unneeded upsells. Alignment and balance helped, though the ride quality is still rougher than it should be for the mileage.
Shuttle service was promised and then quietly cancelled without any notice until I was already waiting at the counter. Mechanic diagnosed a transmission replacement when the actual fix was a thirty dollar sensor from a competitor.
Finance manager actively helped me shave a point off the rate instead of upselling warranties. Even the detail work after the body repair felt obsessive in the best possible way.
Called to check on the status five times across two days and never got a single return call back.
Appreciate that they rotated the tires at no charge during a routine oil change. Delivered my new car with a handwritten thank-you note and a small gift basket in the back seat.
Had the oddest electrical gremlin and the tech chased it down over two visits without charging extra labor.
Technician clearly test drove my car hard, as I later saw the dashcam footage of the whole aggressive run.
Certified pre-owned inspection paperwork was thorough and matched everything I found independently. Paperwork was almost entirely digital, which saved me a trip and a stack of printed forms.
An outstanding experience from the first phone call to the final handshake at the curb. Mechanic took the time to show me the old parts and explain why each one had failed. They honored a coupon that technically expired the week before, which was a classy move.
Service department opens at seven which fits perfectly with my morning commute drop-off. After the brake job the pedal feels firm, the car tracks straight, and there is zero vibration at speed.
Phone staff answered on the second ring and had my service history pulled up before I finished my first sentence.
Body shop blended the paint so well that I cannot tell which quarter panel was repaired. Took the car on a long test drive route that included highway, city, and a parking lot test.
Owner personally test-drove my car with me to diagnose a vibration I had struggled to describe. A rare dealer where used inventory is priced close to market rather than thousands above. Phone staff answered on the second ring and had my service history pulled up before I finished my first sentence.
Finance office had my paperwork pre-filled and my signature was done in about ten minutes. Loaner vehicle was clean, modern, and had a full charge waiting when I arrived to drop mine off.
An absolutely painless warranty claim where the dealer handled the manufacturer paperwork entirely for me.
Loved that the service advisor remembered my name on the third visit without checking the computer. They delivered the car to my driveway on a flatbed, perfectly detailed and with a full tank of gas.
Loaner vehicle was clean, modern, and had a full charge waiting when I arrived to drop mine off. Picking up the car felt like an event, complete with a photo in front of a big ribbon.
Loaner car was filthy, smelled strongly of smoke, and had crumbs ground into the seats. Trade appraisal was insulting, hundreds below the lowest book value for a car in better than average condition. Service department returned the car with the parking brake stuck engaged and refused to acknowledge the problem.
They honored a coupon that technically expired the week before, which was a classy move.
Paint on the repaired fender is already peeling less than six months after the body shop finished it. Service department opened the glovebox and clearly rifled through it, which felt like a serious violation of trust.
Showroom was quiet, well-lit, and the coffee bar made the wait feel like time well spent.
Even the receptionist was knowledgeable about trims and could answer questions while I waited.
Repair was eventually completed correctly but it took three visits to get everything right. I came away satisfied with the car itself, less so with the three days of silence before delivery.
Mechanic was skilled, however the shop foreman kept interrupting my questions with sales pitches for other services. Service writer was friendly on arrival but became hard to reach once the car was in the bay. A reasonable repair, but the technician left greasy fingerprints on the headliner and door panels.
Pickup arrived two days earlier than the promised window, which was a very welcome surprise.
Trade-in appraisal came in higher than three other quotes I had collected the week before. Dealer group has a reputation for honesty and this visit absolutely lived up to it. Honest diagnostic that saved me from paying for a repair I didn't actually need right now.
An honest body shop that pointed out a prior repair the previous owner had hidden from me.
Mostly a positive buying experience, aside from a long and awkward wait to meet the finance manager. Bodywork was adequate for an insurance repair, however I would not pay out of pocket for this level of finish.
They fixed the issue I came in for, yet created a new rattle somewhere in the dashboard.
Technician cross-threaded the oil drain plug and now the pan needs to be replaced at my expense.
I recommend them to friends constantly and so far every single one has thanked me afterward. Clean waiting lounge with real snacks, decent coffee, and comfortable chairs for the ninety minute wait. Loaner vehicle was clean, modern, and had a full charge waiting when I arrived to drop mine off.
I waited six hours past the promised time and still had to leave the dealership without my own vehicle. They promised a full tank at delivery and I drove off with the fuel light already on.
Owner of the shop walked over to introduce himself and thank me for choosing a small independent garage. Honest about which service items could wait until the next visit, which built real trust with me.
Delivery driver scratched the hood unloading the car and the dealer denied any responsibility for weeks.
Walked onto the lot and the sales advisor greeted me without any pressure, which made choosing a vehicle genuinely enjoyable. Factory-trained team diagnosed an intermittent misfire that two independent shops had completely missed. An outstanding experience from the first phone call to the final handshake at the curb.
After the alignment the tires are wearing evenly for the first time in two years.
Clear estimate up front, clear invoice at the end, and the two numbers were identical. Loved that the service advisor remembered my name on the third visit without checking the computer.
Factory-trained team diagnosed an intermittent misfire that two independent shops had completely missed.
Technician left tools on the engine, which I discovered only when something started clattering at highway speed. Finance manager laughed when I asked for the out-the-door price in writing before coming in. They sold me a certified pre-owned car that failed a state inspection less than a month later.