Delivered my new car with a handwritten thank-you note and a small gift basket in the back seat. Rust-proofing warranty was explained plainly and I never once felt steered toward the pricier package.
Service pricing is openly posted in the lounge, which signals a real confidence in their rates.
Really felt like the salesperson wanted me in the right car rather than the most expensive car.
Mechanic refused to replace a part that technically could have been replaced, saving me three hundred dollars. Honest diagnostic that saved me from paying for a repair I didn't actually need right now.
Clean, modern, well-lit service bay where you can actually watch your car being worked on through glass.
Owner personally test-drove my car with me to diagnose a vibration I had struggled to describe. Online checkout flow let me compare trims, lock a rate, and schedule delivery in one evening. Finally found a mechanic who speaks plainly, writes clean invoices, and never upsells unnecessary work.
Trade-in appraisal came in higher than three other quotes I had collected the week before. Service pricing is openly posted in the lounge, which signals a real confidence in their rates.
Took the car on a long test drive route that included highway, city, and a parking lot test.
I appreciated the shuttle driver who dropped me at work and picked me up the moment my car was ready.
Service department returned the car with the parking brake stuck engaged and refused to acknowledge the problem. Delivery was eight days late and the explanation changed every single time I called for an update. Service writer admitted they had worked on the wrong car for two hours before noticing the mistake.
Noticed a tiny chip in the windshield at delivery and they immediately scheduled a free replacement. Owner personally test-drove my car with me to diagnose a vibration I had struggled to describe.
Delivery driver walked me through every control before leaving and even paired my phone to the system.
A rare dealership where the service price actually dropped when they finished faster than quoted. Took the car on a long test drive route that included highway, city, and a parking lot test.
Owner of the shop walked over to introduce himself and thank me for choosing a small independent garage. Service department opens at seven which fits perfectly with my morning commute drop-off. Appreciated the no-haggle pricing because negotiating cars has always been my least favorite activity.
Great financing rate well below what my credit union was willing to match.
Shuttle driver was friendly, drove carefully, and even recommended a great sandwich shop near the office.
Mechanic took the time to show me the old parts and explain why each one had failed. Delivery driver walked me through every control before leaving and even paired my phone to the system.
Finally found a mechanic who speaks plainly, writes clean invoices, and never upsells unnecessary work. Picked up on a small coolant leak during a free courtesy check that another shop had missed.
Repair was done so poorly that an independent shop had to redo the work the following week. Dealer refused to return my down payment deposit for a vehicle they could not even locate on their lot.
Loaner car was adequate for errands, yet it had a check engine light on when I drove it off the lot.
Service appointment reminders came via text with easy reschedule links, which was genuinely useful. Shuttle driver was friendly, drove carefully, and even recommended a great sandwich shop near the office.
Dealer group has a reputation for honesty and this visit absolutely lived up to it. Alignment and tire balance were spot on and the steering wheel is finally dead center again. Service advisor sent photos of the worn components so I could decide calmly instead of under pressure in the bay.
Love that the courtesy wash after service is actually a proper wash, not a quick spray and go.
They delivered the car to my driveway on a flatbed, perfectly detailed and with a full tank of gas. They respected my budget and never once tried to push me into a trim I had already declined.
Certified pre-owned inspection paperwork was thorough and matched everything I found independently. An honest body shop that pointed out a prior repair the previous owner had hidden from me.
Showroom was quiet, well-lit, and the coffee bar made the wait feel like time well spent. Clean waiting lounge with real snacks, decent coffee, and comfortable chairs for the ninety minute wait.
Honest about the fact that the recall part was back-ordered rather than making empty promises. Dealer group has a reputation for honesty and this visit absolutely lived up to it. I showed up without an appointment on a Saturday and they still got my flat tire plugged in half an hour.
Online buying flow was smooth right up until delivery, which was then rescheduled twice.
Honest about which service items could wait until the next visit, which built real trust with me.
Transmission flush was overdue and the car shifts noticeably smoother after their work.
Delivered a certified pre-owned car with brand new tires, fresh brakes, and a two-year warranty included.
An absolutely painless warranty claim where the dealer handled the manufacturer paperwork entirely for me. They offered to buy my car outright even though I was not trading it in, and the offer was strong.
A rare dealer where used inventory is priced close to market rather than thousands above.
A rare showroom where women are treated with the same respect as men on the lot.
Even the detail work after the body repair felt obsessive in the best possible way. Transmission flush was overdue and the car shifts noticeably smoother after their work. Honest about which service items could wait until the next visit, which built real trust with me.
Would absolutely drive the extra forty minutes to this shop over the closer one near my house.
Delivery experience was so smooth it almost felt anticlimactic in the best way.
An outstanding experience from the first phone call to the final handshake at the curb. Service writer called me twice with updates before authorizing a single extra dollar of work.
Even the receptionist was knowledgeable about trims and could answer questions while I waited.
Walked onto the lot and the sales advisor greeted me without any pressure, which made choosing a vehicle genuinely enjoyable.
Honest diagnostic that saved me from paying for a repair I didn't actually need right now.
After the brake job the pedal feels firm, the car tracks straight, and there is zero vibration at speed. Factory-trained team diagnosed an intermittent misfire that two independent shops had completely missed. Pickup arrived two days earlier than the promised window, which was a very welcome surprise.
Online checkout flow let me compare trims, lock a rate, and schedule delivery in one evening.
Finance manager actively helped me shave a point off the rate instead of upselling warranties. I showed up without an appointment on a Saturday and they still got my flat tire plugged in half an hour.
Loved that the service advisor remembered my name on the third visit without checking the computer. Walked onto the lot and the sales advisor greeted me without any pressure, which made choosing a vehicle genuinely enjoyable. Honest about the fact that the recall part was back-ordered rather than making empty promises.
Nothing felt rushed, and the salesperson sat in the passenger seat and demonstrated features patiently.
Return of my lease vehicle took fifteen minutes and they waived two minor wear charges without being asked.
Mostly a positive buying experience, aside from a long and awkward wait to meet the finance manager. I came away satisfied with the car itself, less so with the three days of silence before delivery.
Picking up the car felt like an event, complete with a photo in front of a big ribbon. Finance manager actively helped me shave a point off the rate instead of upselling warranties.
Appreciated the no-haggle pricing because negotiating cars has always been my least favorite activity. Really felt like the salesperson wanted me in the right car rather than the most expensive car.