Loved that the service advisor remembered my name on the third visit without checking the computer. An absolutely painless warranty claim where the dealer handled the manufacturer paperwork entirely for me.
Mechanic refused to replace a part that technically could have been replaced, saving me three hundred dollars. Delivery experience was so smooth it almost felt anticlimactic in the best way. Service pricing is openly posted in the lounge, which signals a real confidence in their rates.
Return of my lease vehicle took fifteen minutes and they waived two minor wear charges without being asked. After the brake job the pedal feels firm, the car tracks straight, and there is zero vibration at speed.
Owner personally test-drove my car with me to diagnose a vibration I had struggled to describe.
Picking up the car felt like an event, complete with a photo in front of a big ribbon.
Took the car on a long test drive route that included highway, city, and a parking lot test.
Service department opens at seven which fits perfectly with my morning commute drop-off. I booked an oil change through the app and was in and out in under forty minutes. Loved that the service advisor remembered my name on the third visit without checking the computer.
Service manager personally called the next day to make sure the squeak was fully resolved. Online scheduler let me pick the exact loaner model I wanted, which was a thoughtful touch. An honest body shop that pointed out a prior repair the previous owner had hidden from me.
After the alignment the tires are wearing evenly for the first time in two years. I recommend them to friends constantly and so far every single one has thanked me afterward.
They acknowledged the mistake and refunded part of the labor, which was the right move but shouldn't have been needed.
Picked up on a small coolant leak during a free courtesy check that another shop had missed. Service advisor sent photos of the worn components so I could decide calmly instead of under pressure in the bay. Honest about which service items could wait until the next visit, which built real trust with me.
Owner of the shop walked over to introduce himself and thank me for choosing a small independent garage.
My service appointment ran exactly on time and the technician explained each item on the multi-point inspection clearly. Took the car on a long test drive route that included highway, city, and a parking lot test. Clean waiting lounge with real snacks, decent coffee, and comfortable chairs for the ninety minute wait.
Shuttle driver was friendly, drove carefully, and even recommended a great sandwich shop near the office. A rare dealership where the service price actually dropped when they finished faster than quoted.
Alignment and tire balance were spot on and the steering wheel is finally dead center again. Finally found a mechanic who speaks plainly, writes clean invoices, and never upsells unnecessary work.
Finally found a mechanic who speaks plainly, writes clean invoices, and never upsells unnecessary work.
They respected my budget and never once tried to push me into a trim I had already declined.
An honest body shop that pointed out a prior repair the previous owner had hidden from me. A rare dealer where used inventory is priced close to market rather than thousands above.
Clean waiting lounge with real snacks, decent coffee, and comfortable chairs for the ninety minute wait.
Dealer group has a reputation for honesty and this visit absolutely lived up to it. Online checkout flow let me compare trims, lock a rate, and schedule delivery in one evening. A rare combination of competitive pricing, fast turnaround, and genuinely polite staff throughout.
After the body repair they returned the car vacuumed and washed, which was a small but classy touch. Trade-in paperwork was done electronically and I was handed a check the same afternoon. Delivered a certified pre-owned car with brand new tires, fresh brakes, and a two-year warranty included.
They delivered the car to my driveway on a flatbed, perfectly detailed and with a full tank of gas. After the alignment the tires are wearing evenly for the first time in two years.
They fixed the issue I came in for, yet created a new rattle somewhere in the dashboard.
Showroom was quiet, well-lit, and the coffee bar made the wait feel like time well spent.
They offered to buy my car outright even though I was not trading it in, and the offer was strong. I called with a stupid question about my dashboard warning light and they walked me through it kindly.
Technician recorded a video walkaround of the undercarriage so I could see exactly what needed attention. They tracked down a hard-to-find part from another dealer in two days flat. Financing was wrapped up in under an hour and every fee was disclosed upfront with no surprise add-ons at signing.
Appreciated the digital paperwork, however the signing session still somehow took almost two hours.
Transmission flush was overdue and the car shifts noticeably smoother after their work. Had the oddest electrical gremlin and the tech chased it down over two visits without charging extra labor.
They tracked down a hard-to-find part from another dealer in two days flat. Mechanic refused to replace a part that technically could have been replaced, saving me three hundred dollars.
An absolutely painless warranty claim where the dealer handled the manufacturer paperwork entirely for me. I appreciated the shuttle driver who dropped me at work and picked me up the moment my car was ready.
Mostly a positive buying experience, aside from a long and awkward wait to meet the finance manager.
A rare showroom where women are treated with the same respect as men on the lot.
Body shop blended the paint so well that I cannot tell which quarter panel was repaired. They delivered the car to my driveway on a flatbed, perfectly detailed and with a full tank of gas.
Would absolutely drive the extra forty minutes to this shop over the closer one near my house. Honest about which service items could wait until the next visit, which built real trust with me.
Factory-trained team diagnosed an intermittent misfire that two independent shops had completely missed. A rare showroom where women are treated with the same respect as men on the lot. Mechanic took the time to show me the old parts and explain why each one had failed.
An outstanding experience from the first phone call to the final handshake at the curb. Even the receptionist was knowledgeable about trims and could answer questions while I waited.
I showed up without an appointment on a Saturday and they still got my flat tire plugged in half an hour.
Walked onto the lot and the sales advisor greeted me without any pressure, which made choosing a vehicle genuinely enjoyable. Picking up the car felt like an event, complete with a photo in front of a big ribbon. Showroom was quiet, well-lit, and the coffee bar made the wait feel like time well spent.
Mechanic diagnosed a transmission replacement when the actual fix was a thirty dollar sensor from a competitor.
After the brake job the pedal feels firm, the car tracks straight, and there is zero vibration at speed.
Delivered my new car with a handwritten thank-you note and a small gift basket in the back seat.
Finance manager actively helped me shave a point off the rate instead of upselling warranties. They offered to buy my car outright even though I was not trading it in, and the offer was strong.
Really felt like the salesperson wanted me in the right car rather than the most expensive car. Financing was wrapped up in under an hour and every fee was disclosed upfront with no surprise add-ons at signing.
Nothing felt rushed, and the salesperson sat in the passenger seat and demonstrated features patiently.
Clean, modern, well-lit service bay where you can actually watch your car being worked on through glass.
Called to check on the status five times across two days and never got a single return call back. Dealer tried to require I buy additional packages in order to receive the advertised price on the car.
Trade-in appraisal came in higher than three other quotes I had collected the week before.
Waiting lounge was clean and quiet, but the promised two hour wait stretched into four. Service was fine, however they rotated the tires without asking and then charged me for the rotation.
I appreciated the shuttle driver who dropped me at work and picked me up the moment my car was ready. An honest body shop that pointed out a prior repair the previous owner had hidden from me.
Honest estimate turned a scary engine light into a twelve dollar sensor replacement. Certified pre-owned inspection paperwork was thorough and matched everything I found independently.