LP
Liam PowellVerified
Oct 16, 2026
Online purchase went perfectly
Delivered a certified pre-owned car with brand new tires, fresh brakes, and a two-year warranty included.
Delivered a certified pre-owned car with brand new tires, fresh brakes, and a two-year warranty included.
Appreciated the no-haggle pricing because negotiating cars has always been my least favorite activity. Service appointment reminders came via text with easy reschedule links, which was genuinely useful.
They lost my spare key during a routine service and told me to buy a new one at retail price.
Mechanic refused to replace a part that technically could have been replaced, saving me three hundred dollars. Alignment and tire balance were spot on and the steering wheel is finally dead center again.
Love that the courtesy wash after service is actually a proper wash, not a quick spray and go. Pickup arrived two days earlier than the promised window, which was a very welcome surprise.
After the brake job the pedal feels firm, the car tracks straight, and there is zero vibration at speed. A rare dealership where the service price actually dropped when they finished faster than quoted.
Technician clearly test drove my car hard, as I later saw the dashcam footage of the whole aggressive run.
Rust-proofing warranty was explained plainly and I never once felt steered toward the pricier package. Service department opens at seven which fits perfectly with my morning commute drop-off. I booked an oil change through the app and was in and out in under forty minutes.
Great financing rate well below what my credit union was willing to match. Appreciate that they rotated the tires at no charge during a routine oil change.
A rare showroom where women are treated with the same respect as men on the lot. Clean, modern, well-lit service bay where you can actually watch your car being worked on through glass.
After the alignment the tires are wearing evenly for the first time in two years. They delivered the car to my driveway on a flatbed, perfectly detailed and with a full tank of gas. Even the detail work after the body repair felt obsessive in the best possible way.
I recommend them to friends constantly and so far every single one has thanked me afterward. Online checkout flow let me compare trims, lock a rate, and schedule delivery in one evening.
Trade-in appraisal came in higher than three other quotes I had collected the week before.
Showroom was quiet, well-lit, and the coffee bar made the wait feel like time well spent. I showed up without an appointment on a Saturday and they still got my flat tire plugged in half an hour.
Loved that the service advisor remembered my name on the third visit without checking the computer. Shuttle driver was friendly, drove carefully, and even recommended a great sandwich shop near the office. Honest about the fact that the recall part was back-ordered rather than making empty promises.
Phone staff answered on the second ring and had my service history pulled up before I finished my first sentence. Even the detail work after the body repair felt obsessive in the best possible way.
Had the oddest electrical gremlin and the tech chased it down over two visits without charging extra labor.
Finally found a mechanic who speaks plainly, writes clean invoices, and never upsells unnecessary work. They tracked down a hard-to-find part from another dealer in two days flat.
Delivery experience was so smooth it almost felt anticlimactic in the best way. Took the car on a long test drive route that included highway, city, and a parking lot test.
A rare combination of competitive pricing, fast turnaround, and genuinely polite staff throughout.
Service writer called me twice with updates before authorizing a single extra dollar of work. Nothing felt rushed, and the salesperson sat in the passenger seat and demonstrated features patiently. My service appointment ran exactly on time and the technician explained each item on the multi-point inspection clearly.
A middle-of-the-road dealership where nothing was terrible but nothing really impressed me either. Finance rate was competitive, though not quite as low as the pre-approval they had advertised online. I came away satisfied with the car itself, less so with the three days of silence before delivery.
Honest about which service items could wait until the next visit, which built real trust with me.
Trade-in paperwork was done electronically and I was handed a check the same afternoon.
Online scheduler let me pick the exact loaner model I wanted, which was a thoughtful touch.
Loaner was provided, however it was running on fumes and had someone else's trash in the cup holder.
Service appointment reminders came via text with easy reschedule links, which was genuinely useful. Paperwork was almost entirely digital, which saved me a trip and a stack of printed forms. Really felt like the salesperson wanted me in the right car rather than the most expensive car.
Walked onto the lot and the sales advisor greeted me without any pressure, which made choosing a vehicle genuinely enjoyable. Noticed a tiny chip in the windshield at delivery and they immediately scheduled a free replacement.
Alignment and tire balance were spot on and the steering wheel is finally dead center again. Transmission flush was overdue and the car shifts noticeably smoother after their work. Honest diagnostic that saved me from paying for a repair I didn't actually need right now.
Pickup arrived two days earlier than the promised window, which was a very welcome surprise. Picking up the car felt like an event, complete with a photo in front of a big ribbon.
A rare dealership where the service price actually dropped when they finished faster than quoted.
An absolutely painless warranty claim where the dealer handled the manufacturer paperwork entirely for me. Really felt like the salesperson wanted me in the right car rather than the most expensive car.
Service department opens at seven which fits perfectly with my morning commute drop-off.
Appreciate that they rotated the tires at no charge during a routine oil change.
Dealer tried to charge me a market adjustment on top of an already inflated sticker price. Repair was done so poorly that an independent shop had to redo the work the following week.
They delivered the car to my driveway on a flatbed, perfectly detailed and with a full tank of gas. Factory-trained team diagnosed an intermittent misfire that two independent shops had completely missed. Owner personally test-drove my car with me to diagnose a vibration I had struggled to describe.
Finance manager laughed when I asked for the out-the-door price in writing before coming in.
I booked an oil change through the app and was in and out in under forty minutes.
I showed up without an appointment on a Saturday and they still got my flat tire plugged in half an hour.
Shuttle driver was friendly, drove carefully, and even recommended a great sandwich shop near the office.
Even the detail work after the body repair felt obsessive in the best possible way. Owner personally test-drove my car with me to diagnose a vibration I had struggled to describe. Mechanic took the time to show me the old parts and explain why each one had failed.
They threw in free floor mats and a tank of gas without me asking during negotiations. Certified pre-owned inspection paperwork was thorough and matched everything I found independently.
They tracked down a hard-to-find part from another dealer in two days flat. Finance manager actively helped me shave a point off the rate instead of upselling warranties.
Took the car on a long test drive route that included highway, city, and a parking lot test. Clean waiting lounge with real snacks, decent coffee, and comfortable chairs for the ninety minute wait.
Honest about the fact that the recall part was back-ordered rather than making empty promises. Service advisor sent photos of the worn components so I could decide calmly instead of under pressure in the bay.
Nothing felt rushed, and the salesperson sat in the passenger seat and demonstrated features patiently. Mechanic took the time to show me the old parts and explain why each one had failed. Technician recorded a video walkaround of the undercarriage so I could see exactly what needed attention.
After the body repair they returned the car vacuumed and washed, which was a small but classy touch. Would absolutely drive the extra forty minutes to this shop over the closer one near my house.
They honored a coupon that technically expired the week before, which was a classy move. Picked up on a small coolant leak during a free courtesy check that another shop had missed.
Finance office had my paperwork pre-filled and my signature was done in about ten minutes. Financing was wrapped up in under an hour and every fee was disclosed upfront with no surprise add-ons at signing.
An outstanding experience from the first phone call to the final handshake at the curb. I appreciated the shuttle driver who dropped me at work and picked me up the moment my car was ready.