LM
Lakshmi Majumdar
Oct 15, 2026
Okay but overpriced
Service was fine for a routine oil change but I would hesitate to bring something complex here.
Service was fine for a routine oil change but I would hesitate to bring something complex here.
Honest about the fact that the recall part was back-ordered rather than making empty promises. Finance manager actively helped me shave a point off the rate instead of upselling warranties.
Showroom was quiet, well-lit, and the coffee bar made the wait feel like time well spent.
Online scheduling was easy to use, yet the appointment time was more of a suggestion than a commitment. Price was fair for the market, however the detail job before delivery was clearly rushed.
They lost my spare key during a routine service and told me to buy a new one at retail price.
Love that the courtesy wash after service is actually a proper wash, not a quick spray and go. Would absolutely drive the extra forty minutes to this shop over the closer one near my house. I showed up without an appointment on a Saturday and they still got my flat tire plugged in half an hour.
Dealer group has a reputation for honesty and this visit absolutely lived up to it.
Service appointment reminders came via text with easy reschedule links, which was genuinely useful. Financing was wrapped up in under an hour and every fee was disclosed upfront with no surprise add-ons at signing. Trade-in appraisal came in higher than three other quotes I had collected the week before.
An honest body shop that pointed out a prior repair the previous owner had hidden from me.
Finance office had my paperwork pre-filled and my signature was done in about ten minutes. Technician recorded a video walkaround of the undercarriage so I could see exactly what needed attention. Mechanic took the time to show me the old parts and explain why each one had failed.
Loaner was provided, however it was running on fumes and had someone else's trash in the cup holder. A middle-tier dealer where you have to stay alert during paperwork but the service team is generally fair.
Mechanic took the time to show me the old parts and explain why each one had failed.
Shuttle driver was friendly, drove carefully, and even recommended a great sandwich shop near the office. Delivered my new car with a handwritten thank-you note and a small gift basket in the back seat. Financing was wrapped up in under an hour and every fee was disclosed upfront with no surprise add-ons at signing.
Appreciate that they stayed open past closing to finish my car, though the final work showed signs of fatigue.
Decent trade-in offer, though the online estimate was noticeably higher than what they actually gave. Bodywork was adequate for an insurance repair, however I would not pay out of pocket for this level of finish.
A rare dealership where the service price actually dropped when they finished faster than quoted. Loaner vehicle was clean, modern, and had a full charge waiting when I arrived to drop mine off.
Delivery driver walked me through every control before leaving and even paired my phone to the system.
Noticed a tiny chip in the windshield at delivery and they immediately scheduled a free replacement. Delivery driver walked me through every control before leaving and even paired my phone to the system. My service appointment ran exactly on time and the technician explained each item on the multi-point inspection clearly.
Service manager personally called the next day to make sure the squeak was fully resolved. Delivered a certified pre-owned car with brand new tires, fresh brakes, and a two-year warranty included. An honest body shop that pointed out a prior repair the previous owner had hidden from me.
I appreciated the shuttle driver who dropped me at work and picked me up the moment my car was ready.
Took the car on a long test drive route that included highway, city, and a parking lot test.
Trade-in appraisal came in higher than three other quotes I had collected the week before.
Owner personally test-drove my car with me to diagnose a vibration I had struggled to describe.
Clean, modern, well-lit service bay where you can actually watch your car being worked on through glass. After the brake job the pedal feels firm, the car tracks straight, and there is zero vibration at speed. Really felt like the salesperson wanted me in the right car rather than the most expensive car.
Mechanic refused to replace a part that technically could have been replaced, saving me three hundred dollars.
Really felt like the salesperson wanted me in the right car rather than the most expensive car.
Service pricing is openly posted in the lounge, which signals a real confidence in their rates.
Delivered my new car with a handwritten thank-you note and a small gift basket in the back seat.
They honored a coupon that technically expired the week before, which was a classy move.
Had the oddest electrical gremlin and the tech chased it down over two visits without charging extra labor. I recommend them to friends constantly and so far every single one has thanked me afterward.
Service advisor sent photos of the worn components so I could decide calmly instead of under pressure in the bay.
Paint on the repaired fender is already peeling less than six months after the body shop finished it. Service advisor was openly rude to my spouse and tried to steer the conversation entirely toward me.
Rust-proofing warranty was explained plainly and I never once felt steered toward the pricier package. Loved that the service advisor remembered my name on the third visit without checking the computer.
Factory-trained team diagnosed an intermittent misfire that two independent shops had completely missed. Phone staff answered on the second ring and had my service history pulled up before I finished my first sentence. After the alignment the tires are wearing evenly for the first time in two years.
Pickup arrived two days earlier than the promised window, which was a very welcome surprise. Had the oddest electrical gremlin and the tech chased it down over two visits without charging extra labor.
Body shop blended the paint so well that I cannot tell which quarter panel was repaired. Finally found a mechanic who speaks plainly, writes clean invoices, and never upsells unnecessary work. Clean waiting lounge with real snacks, decent coffee, and comfortable chairs for the ninety minute wait.
Service appointment was moved three times by the dealer, each time blaming a different nameless person for the delay.
Loaner was returned with a quarter tank and they charged me a hundred dollar refueling fee anyway. Repair was done so poorly that an independent shop had to redo the work the following week. Dealer stacked three documentation and preparation fees that added nearly a thousand dollars to the price.
Financing was wrapped up in under an hour and every fee was disclosed upfront with no surprise add-ons at signing.
They tracked down a hard-to-find part from another dealer in two days flat. Service manager personally called the next day to make sure the squeak was fully resolved.
I recommend them to friends constantly and so far every single one has thanked me afterward. Honest about which service items could wait until the next visit, which built real trust with me. Nothing felt rushed, and the salesperson sat in the passenger seat and demonstrated features patiently.
A courtesy inspection flagged a tire with a slow leak before it ever became a real problem. Trade-in paperwork was done electronically and I was handed a check the same afternoon.
Appreciate that they rotated the tires at no charge during a routine oil change.
They offered to buy my car outright even though I was not trading it in, and the offer was strong.
I called with a stupid question about my dashboard warning light and they walked me through it kindly. Service appointment reminders came via text with easy reschedule links, which was genuinely useful. Clear estimate up front, clear invoice at the end, and the two numbers were identical.
Online scheduler let me pick the exact loaner model I wanted, which was a thoughtful touch.
Clear estimate up front, clear invoice at the end, and the two numbers were identical. Alignment and tire balance were spot on and the steering wheel is finally dead center again. Paperwork was almost entirely digital, which saved me a trip and a stack of printed forms.
After the body repair they returned the car vacuumed and washed, which was a small but classy touch.
Phone staff answered on the second ring and had my service history pulled up before I finished my first sentence. A rare dealership where the service price actually dropped when they finished faster than quoted. Service pricing is openly posted in the lounge, which signals a real confidence in their rates.
Clean waiting lounge with real snacks, decent coffee, and comfortable chairs for the ninety minute wait. An absolutely painless warranty claim where the dealer handled the manufacturer paperwork entirely for me. Picking up the car felt like an event, complete with a photo in front of a big ribbon.