Delivery driver walked me through every control before leaving and even paired my phone to the system. Certified pre-owned inspection paperwork was thorough and matched everything I found independently.
Online checkout flow let me compare trims, lock a rate, and schedule delivery in one evening.
Financing was wrapped up in under an hour and every fee was disclosed upfront with no surprise add-ons at signing. Love that the courtesy wash after service is actually a proper wash, not a quick spray and go.
Service appointment reminders came via text with easy reschedule links, which was genuinely useful. Phone staff answered on the second ring and had my service history pulled up before I finished my first sentence.
Honest estimate turned a scary engine light into a twelve dollar sensor replacement.
Had the oddest electrical gremlin and the tech chased it down over two visits without charging extra labor.
Transmission flush was overdue and the car shifts noticeably smoother after their work. Finance office had my paperwork pre-filled and my signature was done in about ten minutes. Finance manager actively helped me shave a point off the rate instead of upselling warranties.
Delivery driver was courteous but did not walk me through any of the technology features on the car. Repair done at a reasonable price, however I had to call three times to get a status update.
I will be filing complaints with the state attorney general and the manufacturer after this visit. Technician cross-threaded the oil drain plug and now the pan needs to be replaced at my expense.
Even the receptionist was knowledgeable about trims and could answer questions while I waited. Loaner vehicle was clean, modern, and had a full charge waiting when I arrived to drop mine off.
Appreciate that they rotated the tires at no charge during a routine oil change.
Mechanic took the time to show me the old parts and explain why each one had failed. A rare combination of competitive pricing, fast turnaround, and genuinely polite staff throughout. They tracked down a hard-to-find part from another dealer in two days flat.
Trade-in paperwork was done electronically and I was handed a check the same afternoon.
Factory-trained team diagnosed an intermittent misfire that two independent shops had completely missed.
Showroom was quiet, well-lit, and the coffee bar made the wait feel like time well spent. Noticed a tiny chip in the windshield at delivery and they immediately scheduled a free replacement. Walked onto the lot and the sales advisor greeted me without any pressure, which made choosing a vehicle genuinely enjoyable.
My service appointment ran exactly on time and the technician explained each item on the multi-point inspection clearly.
Mechanic refused to replace a part that technically could have been replaced, saving me three hundred dollars. I appreciated the shuttle driver who dropped me at work and picked me up the moment my car was ready.
Even the detail work after the body repair felt obsessive in the best possible way.
Clear estimate up front, clear invoice at the end, and the two numbers were identical.
A rare dealership where the service price actually dropped when they finished faster than quoted. Trade-in paperwork was done electronically and I was handed a check the same afternoon.
Finance manager actively helped me shave a point off the rate instead of upselling warranties. Clean, modern, well-lit service bay where you can actually watch your car being worked on through glass. Loaner vehicle was clean, modern, and had a full charge waiting when I arrived to drop mine off.
Service writer called me twice with updates before authorizing a single extra dollar of work.
Dealer group has a reputation for honesty and this visit absolutely lived up to it. Really felt like the salesperson wanted me in the right car rather than the most expensive car.
After the alignment the tires are wearing evenly for the first time in two years. Finance manager actively helped me shave a point off the rate instead of upselling warranties. Certified pre-owned inspection paperwork was thorough and matched everything I found independently.
They honored a coupon that technically expired the week before, which was a classy move.
Delivered a certified pre-owned car with brand new tires, fresh brakes, and a two-year warranty included. After the brake job the pedal feels firm, the car tracks straight, and there is zero vibration at speed.
I booked an oil change through the app and was in and out in under forty minutes. Had the oddest electrical gremlin and the tech chased it down over two visits without charging extra labor. Paperwork was almost entirely digital, which saved me a trip and a stack of printed forms.
I appreciated the shuttle driver who dropped me at work and picked me up the moment my car was ready. Walked onto the lot and the sales advisor greeted me without any pressure, which made choosing a vehicle genuinely enjoyable. After the body repair they returned the car vacuumed and washed, which was a small but classy touch.
Walked onto the lot and the sales advisor greeted me without any pressure, which made choosing a vehicle genuinely enjoyable.
A courtesy inspection flagged a tire with a slow leak before it ever became a real problem. An outstanding experience from the first phone call to the final handshake at the curb.
Finally found a mechanic who speaks plainly, writes clean invoices, and never upsells unnecessary work. Factory-trained team diagnosed an intermittent misfire that two independent shops had completely missed.
Dealer refused to return my down payment deposit for a vehicle they could not even locate on their lot. Charged me for a brake fluid flush that the independent inspection confirmed had never actually been performed.
Rust-proofing warranty was explained plainly and I never once felt steered toward the pricier package. Body shop blended the paint so well that I cannot tell which quarter panel was repaired.
Honest about the fact that the recall part was back-ordered rather than making empty promises. A rare showroom where women are treated with the same respect as men on the lot.
Loaner vehicle was clean, modern, and had a full charge waiting when I arrived to drop mine off. Service writer called me twice with updates before authorizing a single extra dollar of work. I recommend them to friends constantly and so far every single one has thanked me afterward.
Clean, modern, well-lit service bay where you can actually watch your car being worked on through glass. An absolutely painless warranty claim where the dealer handled the manufacturer paperwork entirely for me.
Would absolutely drive the extra forty minutes to this shop over the closer one near my house.
Online scheduler let me pick the exact loaner model I wanted, which was a thoughtful touch.
Owner of the shop walked over to introduce himself and thank me for choosing a small independent garage.
Loved that the service advisor remembered my name on the third visit without checking the computer. Technician recorded a video walkaround of the undercarriage so I could see exactly what needed attention.
Paperwork was almost entirely digital, which saved me a trip and a stack of printed forms.
I signed a buyer's order and they called the next day demanding another two thousand dollars to actually deliver. A pressured, dishonest, aggressive sales floor where I will absolutely never set foot again.
They threw in free floor mats and a tank of gas without me asking during negotiations. Online scheduler let me pick the exact loaner model I wanted, which was a thoughtful touch. I called with a stupid question about my dashboard warning light and they walked me through it kindly.
Delivered my new car with a handwritten thank-you note and a small gift basket in the back seat. They delivered the car to my driveway on a flatbed, perfectly detailed and with a full tank of gas.
An absolutely painless warranty claim where the dealer handled the manufacturer paperwork entirely for me. After the body repair they returned the car vacuumed and washed, which was a small but classy touch.
Clean waiting lounge with real snacks, decent coffee, and comfortable chairs for the ninety minute wait.
Service manager personally called the next day to make sure the squeak was fully resolved. Clean waiting lounge with real snacks, decent coffee, and comfortable chairs for the ninety minute wait.
Honest diagnostic that saved me from paying for a repair I didn't actually need right now.
I recommend them to friends constantly and so far every single one has thanked me afterward. They respected my budget and never once tried to push me into a trim I had already declined.
Finance office had my paperwork pre-filled and my signature was done in about ten minutes. Finally found a mechanic who speaks plainly, writes clean invoices, and never upsells unnecessary work. Service writer called me twice with updates before authorizing a single extra dollar of work.