Appreciate that they stayed open past closing to finish my car, though the final work showed signs of fatigue. Waiting lounge was clean and quiet, but the promised two hour wait stretched into four. Dealer honored the advertised price but tacked on documentation fees that felt excessive to me.
Diagnostic was accurate on the main issue, yet they missed a related problem that returned a month later. I got a reasonable price on the car but had to really push back on three separate add-ons.
Took the car on a long test drive route that included highway, city, and a parking lot test. They respected my budget and never once tried to push me into a trim I had already declined.
A classic bait-and-switch where the advertised car was mysteriously unavailable the moment I arrived.
Owner personally test-drove my car with me to diagnose a vibration I had struggled to describe.
Delivery truck arrived with the car on an open trailer in heavy rain and the interior was soaked through. Mechanic clearly skipped the multi-point inspection and still charged me the full menu price for it.
Mechanic refused to replace a part that technically could have been replaced, saving me three hundred dollars. My service appointment ran exactly on time and the technician explained each item on the multi-point inspection clearly. Service manager personally called the next day to make sure the squeak was fully resolved.
Delivery driver was courteous but did not walk me through any of the technology features on the car. Loaner car was adequate for errands, yet it had a check engine light on when I drove it off the lot.
Service pricing is openly posted in the lounge, which signals a real confidence in their rates. Picked up on a small coolant leak during a free courtesy check that another shop had missed.
Shuttle service was promised and then quietly cancelled without any notice until I was already waiting at the counter.
They honored a coupon that technically expired the week before, which was a classy move. After the alignment the tires are wearing evenly for the first time in two years.
Had the oddest electrical gremlin and the tech chased it down over two visits without charging extra labor. Honest estimate turned a scary engine light into a twelve dollar sensor replacement.
I appreciate that they fit me in last minute, yet the quality of work reflected that rush.
I showed up without an appointment on a Saturday and they still got my flat tire plugged in half an hour. Appreciated the no-haggle pricing because negotiating cars has always been my least favorite activity.
Loaner car was adequate for errands, yet it had a check engine light on when I drove it off the lot. A middle-of-the-road dealership where nothing was terrible but nothing really impressed me either. Decent repair work overall, though the courtesy inspection sheet listed clearly fine items as urgent repairs.
Factory-trained team diagnosed an intermittent misfire that two independent shops had completely missed. Trade-in paperwork was done electronically and I was handed a check the same afternoon. Online checkout flow let me compare trims, lock a rate, and schedule delivery in one evening.
Pickup arrived two days earlier than the promised window, which was a very welcome surprise. Return of my lease vehicle took fifteen minutes and they waived two minor wear charges without being asked. They honored a coupon that technically expired the week before, which was a classy move.
Body shop blended the paint so well that I cannot tell which quarter panel was repaired. Nothing felt rushed, and the salesperson sat in the passenger seat and demonstrated features patiently.
Service department opened the glovebox and clearly rifled through it, which felt like a serious violation of trust.
Service writer called me twice with updates before authorizing a single extra dollar of work. Finance manager actively helped me shave a point off the rate instead of upselling warranties.
Financing was wrapped up in under an hour and every fee was disclosed upfront with no surprise add-ons at signing. Online checkout flow let me compare trims, lock a rate, and schedule delivery in one evening. Rust-proofing warranty was explained plainly and I never once felt steered toward the pricier package.
They declined to put the trade-in offer in writing until I had already agreed to purchase a specific car.
I recommend them to friends constantly and so far every single one has thanked me afterward. Honest diagnostic that saved me from paying for a repair I didn't actually need right now.
A courtesy inspection flagged a tire with a slow leak before it ever became a real problem. Walked onto the lot and the sales advisor greeted me without any pressure, which made choosing a vehicle genuinely enjoyable. Even the detail work after the body repair felt obsessive in the best possible way.
Mechanic diagnosed a transmission replacement when the actual fix was a thirty dollar sensor from a competitor. Technician cross-threaded the oil drain plug and now the pan needs to be replaced at my expense.
Called to check on the status five times across two days and never got a single return call back. Warranty claim was denied on a technicality that nobody could point to in writing anywhere in my contract. Mechanic damaged a plastic trim piece during service and tried to blame it on prior wear and tear.
I got a reasonable price on the car but had to really push back on three separate add-ons.
Online scheduler let me pick the exact loaner model I wanted, which was a thoughtful touch. Would absolutely drive the extra forty minutes to this shop over the closer one near my house.
Repair invoice listed parts that were clearly never installed when I inspected the engine bay afterward. A simple oil change somehow took five hours and ended with grease smeared across the steering wheel. Dealer tried to charge me a market adjustment on top of an already inflated sticker price.
After the body repair they returned the car vacuumed and washed, which was a small but classy touch.
Mechanic was skilled, however the shop foreman kept interrupting my questions with sales pitches for other services.
Clean waiting lounge with real snacks, decent coffee, and comfortable chairs for the ninety minute wait.
I booked an oil change through the app and was in and out in under forty minutes.
Dealer tried to require I buy additional packages in order to receive the advertised price on the car. Mechanic damaged a plastic trim piece during service and tried to blame it on prior wear and tear. Dealer refused to return my down payment deposit for a vehicle they could not even locate on their lot.
Dealer stacked three documentation and preparation fees that added nearly a thousand dollars to the price. Technician clearly test drove my car hard, as I later saw the dashcam footage of the whole aggressive run. Service bay damaged my wheels by using an impact gun without the protective sockets or any care at all.
Alignment and tire balance were spot on and the steering wheel is finally dead center again.
Loaner vehicle was clean, modern, and had a full charge waiting when I arrived to drop mine off.
A simple oil change somehow took five hours and ended with grease smeared across the steering wheel. Service department returned the car with the parking brake stuck engaged and refused to acknowledge the problem.
Service bay damaged my wheels by using an impact gun without the protective sockets or any care at all. They lost my spare key during a routine service and told me to buy a new one at retail price.
Picked up on a small coolant leak during a free courtesy check that another shop had missed. They delivered the car to my driveway on a flatbed, perfectly detailed and with a full tank of gas. Finance office had my paperwork pre-filled and my signature was done in about ten minutes.
They threw in free floor mats and a tank of gas without me asking during negotiations.
Diagnostic charge of two hundred dollars for a tech to tell me what the dashboard code already said. Delivery was eight days late and the explanation changed every single time I called for an update.
Mechanic clearly skipped the multi-point inspection and still charged me the full menu price for it.
Service department opens at seven which fits perfectly with my morning commute drop-off. An honest body shop that pointed out a prior repair the previous owner had hidden from me.
Appreciated the no-haggle pricing because negotiating cars has always been my least favorite activity. Finance office had my paperwork pre-filled and my signature was done in about ten minutes.
I waited six hours past the promised time and still had to leave the dealership without my own vehicle. A dishonest dealer group that posts fake positive reviews to drown out the extensive legitimate complaints online. Loaner was returned with a quarter tank and they charged me a hundred dollar refueling fee anyway.
Trade-in paperwork was done electronically and I was handed a check the same afternoon. Mechanic took the time to show me the old parts and explain why each one had failed.
Return of my lease vehicle took fifteen minutes and they waived two minor wear charges without being asked. Shuttle driver was friendly, drove carefully, and even recommended a great sandwich shop near the office.
Nothing felt rushed, and the salesperson sat in the passenger seat and demonstrated features patiently. Great financing rate well below what my credit union was willing to match.
Loved that the service advisor remembered my name on the third visit without checking the computer. Owner of the shop walked over to introduce himself and thank me for choosing a small independent garage. I appreciated the shuttle driver who dropped me at work and picked me up the moment my car was ready.