Loaner car was adequate for errands, yet it had a check engine light on when I drove it off the lot. I got a reasonable price on the car but had to really push back on three separate add-ons. They were upfront about the recall being open, yet the parts timeline kept slipping week by week.
Return of my lease vehicle took fifteen minutes and they waived two minor wear charges without being asked. Finally found a mechanic who speaks plainly, writes clean invoices, and never upsells unnecessary work.
Mobile mechanic came to my office and swapped the battery while I was in a meeting.
They tracked down a hard-to-find part from another dealer in two days flat.
Bodywork was adequate for an insurance repair, however I would not pay out of pocket for this level of finish.
Great financing rate well below what my credit union was willing to match. An outstanding experience from the first phone call to the final handshake at the curb.
Technician recorded a video walkaround of the undercarriage so I could see exactly what needed attention.
Honest diagnostic that saved me from paying for a repair I didn't actually need right now.
They sold me a certified pre-owned car that failed a state inspection less than a month later.
Online scheduler let me pick the exact loaner model I wanted, which was a thoughtful touch. Loaner vehicle was clean, modern, and had a full charge waiting when I arrived to drop mine off. Delivery experience was so smooth it almost felt anticlimactic in the best way.
Rust-proofing warranty was explained plainly and I never once felt steered toward the pricier package. Service appointment reminders came via text with easy reschedule links, which was genuinely useful.
Called to check on the status five times across two days and never got a single return call back.
Service appointment was moved three times by the dealer, each time blaming a different nameless person for the delay. Mechanic diagnosed a transmission replacement when the actual fix was a thirty dollar sensor from a competitor. Service department returned the car with the parking brake stuck engaged and refused to acknowledge the problem.
A classic bait-and-switch where the advertised car was mysteriously unavailable the moment I arrived. After bodywork the panel gaps are uneven, the paint is slightly off, and the trim does not sit flush at all.
Trade-in paperwork was done electronically and I was handed a check the same afternoon. Honest diagnostic that saved me from paying for a repair I didn't actually need right now. Owner personally test-drove my car with me to diagnose a vibration I had struggled to describe.
They did the job for the quoted price, yet somehow managed to make a simple visit feel strangely tense. They fixed the issue I came in for, yet created a new rattle somewhere in the dashboard. Repair quality was acceptable, yet the shop smelled strongly of old oil and the restroom was unusable.
They declined to put the trade-in offer in writing until I had already agreed to purchase a specific car.
Really felt like the salesperson wanted me in the right car rather than the most expensive car. Owner of the shop walked over to introduce himself and thank me for choosing a small independent garage.
Technician left tools on the engine, which I discovered only when something started clattering at highway speed. A classic bait-and-switch where the advertised car was mysteriously unavailable the moment I arrived.
Honest about which service items could wait until the next visit, which built real trust with me. They delivered the car to my driveway on a flatbed, perfectly detailed and with a full tank of gas.
After the brake job the pedal feels firm, the car tracks straight, and there is zero vibration at speed. A courtesy inspection flagged a tire with a slow leak before it ever became a real problem. Would absolutely drive the extra forty minutes to this shop over the closer one near my house.
I will be filing complaints with the state attorney general and the manufacturer after this visit. Service department opened the glovebox and clearly rifled through it, which felt like a serious violation of trust.
I called with a stupid question about my dashboard warning light and they walked me through it kindly.
I showed up without an appointment on a Saturday and they still got my flat tire plugged in half an hour. Finance manager actively helped me shave a point off the rate instead of upselling warranties.
Loaner car was filthy, smelled strongly of smoke, and had crumbs ground into the seats. Dealer tried to require I buy additional packages in order to receive the advertised price on the car.
Mechanic diagnosed a transmission replacement when the actual fix was a thirty dollar sensor from a competitor. Service department returned the car with the parking brake stuck engaged and refused to acknowledge the problem.
Trade appraisal was insulting, hundreds below the lowest book value for a car in better than average condition. Finance manager tried to slip a four thousand dollar extended warranty into my contract without ever mentioning it.
I signed a buyer's order and they called the next day demanding another two thousand dollars to actually deliver.
I booked an oil change through the app and was in and out in under forty minutes.
Service writer called me twice with updates before authorizing a single extra dollar of work.
A dishonest dealer group that posts fake positive reviews to drown out the extensive legitimate complaints online.
Mechanic took the time to show me the old parts and explain why each one had failed.
Transmission flush was overdue and the car shifts noticeably smoother after their work. Return of my lease vehicle took fifteen minutes and they waived two minor wear charges without being asked. Delivery driver walked me through every control before leaving and even paired my phone to the system.
Online checkout flow let me compare trims, lock a rate, and schedule delivery in one evening. Service manager personally called the next day to make sure the squeak was fully resolved. They tracked down a hard-to-find part from another dealer in two days flat.
Loaner was returned with a quarter tank and they charged me a hundred dollar refueling fee anyway. Technician clearly test drove my car hard, as I later saw the dashcam footage of the whole aggressive run.
They offered to buy my car outright even though I was not trading it in, and the offer was strong. An honest body shop that pointed out a prior repair the previous owner had hidden from me.
Service advisor sent photos of the worn components so I could decide calmly instead of under pressure in the bay. Online scheduler let me pick the exact loaner model I wanted, which was a thoughtful touch.
I waited six hours past the promised time and still had to leave the dealership without my own vehicle. Trade appraisal was insulting, hundreds below the lowest book value for a car in better than average condition.
They delivered the car to my driveway on a flatbed, perfectly detailed and with a full tank of gas. Body shop blended the paint so well that I cannot tell which quarter panel was repaired.
Service writer told me the repair would be a hundred dollars and the final bill was eight hundred. They lost my spare key during a routine service and told me to buy a new one at retail price.
Appreciated the no-haggle pricing because negotiating cars has always been my least favorite activity. Really felt like the salesperson wanted me in the right car rather than the most expensive car.
Repair was done so poorly that an independent shop had to redo the work the following week.
Online scheduling was easy to use, yet the appointment time was more of a suggestion than a commitment. Fair labor rate on paper, though they billed nearly twice the book time for a straightforward repair.
Delivery driver was courteous but did not walk me through any of the technology features on the car. They acknowledged the mistake and refunded part of the labor, which was the right move but shouldn't have been needed. Loaner car was adequate for errands, yet it had a check engine light on when I drove it off the lot.
Online purchase process was smooth right up until they tried to raise the price at delivery. Service appointment was moved three times by the dealer, each time blaming a different nameless person for the delay.
A pressured, dishonest, aggressive sales floor where I will absolutely never set foot again. Charged me for a brake fluid flush that the independent inspection confirmed had never actually been performed.
They promised a full tank at delivery and I drove off with the fuel light already on. They sold me a certified pre-owned car that failed a state inspection less than a month later.
A simple oil change somehow took five hours and ended with grease smeared across the steering wheel. Technician cross-threaded the oil drain plug and now the pan needs to be replaced at my expense.
Finance manager tried to slip a four thousand dollar extended warranty into my contract without ever mentioning it. Paint on the repaired fender is already peeling less than six months after the body shop finished it.
Had the oddest electrical gremlin and the tech chased it down over two visits without charging extra labor. Owner personally test-drove my car with me to diagnose a vibration I had struggled to describe.