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Serta

Verified

America's mattress

Home & GardenWhite Plains, USserta.com
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Reviews (1,137)

CS
Ciara ShawVerified
Oct 14, 2026

Tile grout cleaning amazed me

Smart lights were paired with my hub in under ten minutes and the scenes make movie night feel like a theater. A locksmith rekeyed every exterior door, including the garage, in under an hour.

GF
George FlemingVerified
Oct 14, 2026

Reliable handyman every time

Rug pad kept the new runner from slipping and added a surprising amount of cushion to the hallway. Hardwood floor refinishers covered every piece of furniture, sealed off the rooms, and the finish is glassy and even. Oven's air fry mode handles frozen foods better than the countertop unit it replaced and takes less counter space.

CC
Cillian ClarkeVerified
Oct 14, 2026

Cabinet refacing stunning

Fireplace service technician cleaned the burner, replaced the thermocouple, and the pilot lights on the first try.

JB
Jessica Burke
Oct 11, 2026

Furniture arrived damaged

Smart hub bricked itself after an auto update and the only support option was a chat bot that could not help. Deep cleaning service skipped the bathrooms I specifically pointed out and charged full price for the visit. Garage door opener failed the first night and I had to park on the street until a tech came out six days later.

MH
Megan Hogan
Oct 10, 2026

Air purifier calmed allergies

Our living room looks pulled together for the first time thanks to a well chosen floor lamp and area rug combo.

MR
Mason ReedVerified
Oct 9, 2026

HVAC tune up perfect

Interior designer helped me pick a palette, a sofa, and lighting that pull the whole living room together. Smart garage controller tells me when the door was left open and closes it from across town.

GP
Gareth PowellVerified
Oct 9, 2026

Smart hub buggy sometimes

Window cleaning crew was friendly but left streaks on the big picture window in the living room. Blinds work but the pull cord mechanism feels cheap and I worry about kids getting tangled.

EC
Eilidh CooperVerified
Oct 6, 2026

Comfortable sleep night one

Patio heater warms a surprisingly wide circle and runs for hours on a single propane tank.

AK
Arthur KavanaghVerified
Oct 4, 2026

Hardwood floors look amazing

Mattress company gave me a full year to decide and the trial felt genuinely risk free.

EB
Eoin BrownVerified
Oct 3, 2026

Installers were true professionals

Furniture assembly was included with the dresser and every drawer glides on soft close rails without wobble.

KK
Kazuko KoizumiVerified
Oct 2, 2026

Deep cleaning crew impressed me

Our new sectional arrived two days early and the delivery team placed it exactly where we asked without a scratch on the walls.

YJ
Young-jae Ko
Oct 1, 2026

Garage door opener dead

Pest control technician left bait stations in reach of my dog despite being told we had pets.

YO
Yuri OtaVerified
Sep 30, 2026

Reupholstery looks brand new

Smart lock lets me grant one time codes to the dog walker and I always know when the door was used. Carpenter built custom bookshelves that fit the alcove within a sixteenth of an inch on each side.

TI
Takeshi Iwasaki
Sep 30, 2026

Rug sheds a bit

A chimney cap keeps critters out but makes a slight whistling sound in high winds. Mattress protector works but is noisier than I expected and crinkles whenever you roll over.

FR
Fionnuala RobertsVerified
Sep 27, 2026

Pest control actually worked

Furniture store honored a price match without any fuss and threw in free white glove delivery.

MR
Max Ryan
Sep 26, 2026

Fireplace service exceeded expectations

Light fixtures arrived packaged with care and the installer leveled every one so the shades line up perfectly.

SY
So-young Hyun
Sep 24, 2026

Fast appliance repair visit

Handyman repaired the drywall, repainted it, and matched the texture so well I cannot find where the hole was. Washer and dryer pair handles comforters, work clothes, and delicates in cycles short enough to run back to back. Rug feels thick and plush underfoot and the colors have not faded even in a sunny south facing room.

BA
Bella AllenVerified
Sep 24, 2026

Great value king frame

Our new refrigerator fit the awkwardly tight opening and the installer trimmed the doorframe without charging extra.

GS
Gang ShenVerified
Sep 21, 2026

Blinds installed in minutes

Our dining table arrived with every piece labeled, every bolt bagged, and assembly took under thirty minutes. HVAC filter subscription means I never forget to swap it and the airflow has stayed strong all season.

YP
Yi PanVerified
Sep 20, 2026

Pool service always on time

Carpet cleaner lifted a red wine stain my previous service swore was permanent. HVAC technician explained every reading, replaced the capacitor, and the system has cooled perfectly for a full summer.

LL
Long Liang
Sep 20, 2026

Decent sofa stiff cushions

Patio umbrella looks nice but the crank mechanism feels like it will not last more than a season or two. Our window installer did a decent job but the caulking is uneven in a couple of corners. Window cleaning crew was friendly but left streaks on the big picture window in the living room.

XW
Xiang WuVerified
Sep 20, 2026

Mattress topper saved my back

Boxspring came vacuum packed and expanded to full size within an hour without the usual off gassing smell. Fireplace service technician cleaned the burner, replaced the thermocouple, and the pilot lights on the first try.

GL
Guang LuanVerified
Sep 18, 2026

Oven heats evenly now

My new ceiling fan is dead silent on every setting and the remote makes nighttime adjustments effortless. Smart smoke detector linked to my phone and gave me an early warning when I burned toast two states away.

SZ
Shao Zhongli
Sep 17, 2026

Painters left a mess

Mattress return process required photos, measurements, and a notarized statement before anyone would help.

YA
Yuhan AnVerified
Sep 16, 2026

Gorgeous craftsmanship on dresser

I ordered a sectional online and the chat support actually helped me measure my stairwell before purchase.

GY
Guoqiang Yan
Sep 12, 2026

HVAC install was botched

Appliance repair diagnosed the wrong part twice, charged for both visits, and the washer still does not spin.

BS
Bo ShaoVerified
Sep 11, 2026

Avoid this installer

Lawn crew ran over the sprinkler heads twice and the company billed me for the time they spent apologizing. Garage door opener failed the first night and I had to park on the street until a tech came out six days later. Our new fridge stopped cooling within the first year and the repair tech has rescheduled three times.

AU
Aditi UpadhyayVerified
Sep 10, 2026

Boxspring arrived packaged perfectly

Fridge water filter is easy to replace, the ice maker is fast, and the organization inside is excellent. A plumber routed a new line for the ice maker through a path I never would have thought of myself.

HJ
Hyo-jin ChaeVerified
Sep 11, 2026

Fridge runs whisper quiet

Chimney sweep brought a HEPA vacuum, drop cloths, and a camera inspection that caught a cracked flue tile. Lawn crew edges the beds like a putting green and never leaves clippings on the driveway.

MR
Mi-ran DokgoVerified
Sep 8, 2026

Chimney sweep super thorough

Installers removed the old dishwasher, hauled it away, and had the new one washing dishes within an hour of arrival.

NM
Nicole MyersVerified
Sep 6, 2026

Transformed our living room

Robot mop handled sticky kitchen floors better than I expected and the base refills and cleans itself. A deep cleaning crew spent four hours and tackled baseboards, blinds, and the inside of the oven.

CC
Carolyn ContiVerified
Sep 5, 2026

Carpet cleaner removed stains

Washer and dryer pair handles comforters, work clothes, and delicates in cycles short enough to run back to back.

JL
Julie LeeVerified
Sep 3, 2026

Impressive customer support

Hardwood floor refinishers covered every piece of furniture, sealed off the rooms, and the finish is glassy and even.

CP
Christina Price
Sep 3, 2026

Patio chairs rusted

Washer flooded the laundry room because the installer did not tighten the hose and the company denied liability. Our bed frame cracked under normal use and the manufacturer called it a cosmetic issue outside of coverage.

CB
Cheryl BrunoVerified
Sep 1, 2026

Couch arrived earlier than promised

Rug feels thick and plush underfoot and the colors have not faded even in a sunny south facing room. Driveway sealing crew prepped every crack, applied two coats, and the finish still looks fresh a year later. Smart lock lets me grant one time codes to the dog walker and I always know when the door was used.

JJ
Janice JacksonVerified
Sep 2, 2026

Rug exceeded my expectations

Window cleaning crew did the inside, outside, screens, and tracks for the price I was quoted on the phone.

AG
Alice Gray
Aug 29, 2026

Service came late

Hardwood floor refinishing looks good from a distance but there are visible seams in a few spots. Our painter was pleasant but his estimate did not include the trim and we were surprised at the add on cost. Carpet cleaner removed most stains but the drying time was much longer than advertised.

DM
Danielle MarinoVerified
Aug 30, 2026

Mattress sagged quickly

Gutter guards caught more debris than they shed and the gutters are now clogged worse than before. Our installer connected the gas line incorrectly and the whole house smelled before I shut it off at the meter.

ZP
Zoe Powell
Aug 28, 2026

Window installers were tidy

A plumber showed up within the two hour window, cleared the clog, and left the bathroom cleaner than he found it.

BH
Benjamin Hamilton
Aug 27, 2026

Patio set survived winter

Appliance delivery team unboxed, inspected, and tested the new washer before leaving the house.

AR
Angelo Romano
Aug 24, 2026

Washer uses way less water

A smart sprinkler controller cut my water bill noticeably by adjusting to actual weather instead of a timer. Oven's air fry mode handles frozen foods better than the countertop unit it replaced and takes less counter space.

LA
Levi AndersonVerified
Aug 24, 2026

Lawn care crew excellent

Mattress topper added just the right amount of plushness to a bed that had grown too firm with age.

SB
Shimon Brooks
Aug 24, 2026

Painters did meticulous work

The deep cleaner tackled a spot on the carpet that had defeated three previous attempts.

MR
Michael RussoVerified
Aug 21, 2026

Dishwasher cleans every dish

Handyman tackled a long honey do list in one visit and left the garage swept.

TD
Thomas DavisVerified
Aug 21, 2026

Gutter guard really works

Pool service shows up the same day each week, tests the water, and sends a tidy email report after each visit.

DR
Donald RichardsonVerified
Aug 19, 2026

Best mattress purchase ever

After months of back pain the hybrid mattress has given me the deepest sleep I have had in years. Blinds installer taught me how to adjust the tension and clean the slats without damaging the fabric.

BH
Brian HenryVerified
Aug 16, 2026

Humidifier eased dry air

Pest exclusion work sealed every soffit gap and we have gone a full year rodent free. Installers removed the old dishwasher, hauled it away, and had the new one washing dishes within an hour of arrival.

RJ
Ryan JonesVerified
Aug 15, 2026

Sofa feels like a cloud

Driveway sealing crew prepped every crack, applied two coats, and the finish still looks fresh a year later. Appliance repair tech diagnosed the washer in minutes and had the parts on the truck ready to install. Mattress firmness lands right where the website promised and my partner and I both wake up without stiffness.

LC
Larry Cox
Aug 14, 2026

Smart lights are addictive

HVAC technician explained every reading, replaced the capacitor, and the system has cooled perfectly for a full summer.

FK
Frank KennedyVerified
Aug 13, 2026

Lawn crew missed edges

Appliance repair was quick but the technician left tools on the counter and I had to call for pickup.