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ServiceNow

Verified

Digital workflow platform

Software & AppsSanta Clara, USservicenow.com
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Reviews (1,143)

SL
Siya LahiriVerified
Oct 15, 2026

Backups are automatic

Plugin ecosystem is active without being overwhelming and the ones I installed have all been well maintained.

JK
Jaya KulkarniVerified
Oct 13, 2026

Best note app in years

No telemetry by default meant I did not have to spend an afternoon disabling tracking before starting work. Local first architecture means my notes stay on my disk and syncing is just a convenience not a dependency. Productivity jumped once I set up the shortcuts and templates for recurring report writing on Monday mornings.

PB
Prasenjit Bajaj
Oct 13, 2026

Unusable after update

After the latest redesign the simplest tasks now require three clicks that used to need one single keystroke.

NP
Nandita PatilVerified
Oct 11, 2026

Great fit for small teams

A quiet revelation to realize my morning startup script now takes seconds instead of the minute it used to require. I cancelled a long running competitor subscription within a week because this covered every real workflow I had.

RC
Rani Chauhan
Oct 9, 2026

Not worth the hype

Paying for basic features that competitors offer free made me regret every month of this subscription. Support never replied to three different tickets opened over two months about a login loop that still happens today.

MJ
Mahi Joshi
Oct 9, 2026

Terrible performance on older hardware

Support never replied to three different tickets opened over two months about a login loop that still happens today.

SJ
Suresh JindalVerified
Oct 9, 2026

Memory hog of the year

Terrible mobile editor loses my cursor position every time the keyboard dismisses which has caused countless lost edits.

SP
Sunil Pawar
Oct 6, 2026

Scales from solo to startup

Collaboration feels native with cursors presence and comments all showing up instantly across continents and devices.

MR
Mukesh Rathore
Oct 4, 2026

Crashes constantly on mobile

Performance on older hardware is a disaster because the developers apparently only test on brand new machines.

NB
Nikhil BhattVerified
Oct 4, 2026

Developer actually ships updates

VPN speeds held up during an entire video call across three continents without a single dropped frame. Pdf export preserved every heading hyperlink and footnote exactly as it looked in the editor pane. A quiet revelation to realize my morning startup script now takes seconds instead of the minute it used to require.

AR
Alice RosenbergVerified
Oct 4, 2026

Zero accountability from team

Autosave failed silently during a long session and recovering drafts from the local cache was not possible at all. Full of ads despite paying for the premium plan and support claims these are not ads but service announcements.

KP
Kevin PowellVerified
Sep 30, 2026

Hard to cancel plan

Full of ads despite paying for the premium plan and support claims these are not ads but service announcements. Every integration I rely on broke silently after an api change that was announced only on an internal developer forum. Keyboard shortcuts conflict with system wide bindings and cannot be remapped without editing an undocumented json file.

LT
Lisa TaylorVerified
Sep 30, 2026

Overpriced for what you get

Each update breaks more than it fixes and the release notes are now hidden behind a login wall. A critical security advisory was handled by posting a vague forum thread rather than contacting affected users.

JW
Jean WoodsVerified
Sep 30, 2026

API docs are top tier

Perfect for daily workflow in a way that very few tools achieve without demanding significant customization first.

KS
Kenneth Stewart
Sep 29, 2026

Keyboard shortcuts conflict with system

No way to delete my data from their servers after cancellation despite a privacy policy that claims otherwise.

KH
Karen Horowitz
Sep 26, 2026

Fine on desktop awkward on mobile

Features are promising and the roadmap looks ambitious however the current release feels like a late beta. Fine as a note sink but the search ranking surfaces old irrelevant matches before recent ones which frustrates me. Shortcut customization works until you discover the system reserves half the useful combinations without any warning.

FB
Frances BellVerified
Sep 25, 2026

Love the plugin ecosystem

Pdf export preserved every heading hyperlink and footnote exactly as it looked in the editor pane. No telemetry by default meant I did not have to spend an afternoon disabling tracking before starting work.

JT
Joshua ThompsonVerified
Sep 25, 2026

Pricing feels honest

Great sense of restraint in the feature set which keeps the sidebar from becoming the usual overwhelming menu wall. Integrations with my calendar and task manager were painless and triggered automatically without any extra configuration.

SR
Sarah RossiVerified
Sep 23, 2026

Fast and reliable daily driver

Hands down the best choice I made this quarter and the whole team now relies on it without complaint.

SM
Sophia Morgan
Sep 20, 2026

Documentation is thin

Works until it stops working and then recovery means logging out and back in which gets old quickly.

PN
Preeti NandaVerified
Sep 21, 2026

Works until it doesn't

Core functionality is solid but there are rough edges around the mobile experience that have not been polished yet.

RC
Rohan ChandrasekaranVerified
Sep 20, 2026

Zero bloat tool

Weekly updates ship real improvements rather than cosmetic changes which gives me confidence the team cares.

AS
Amit Srivastava
Sep 18, 2026

Slow bloated and sluggish

A subscription trap in every sense because features I used in the trial were quietly moved to a higher tier at renewal.

SG
Sanjay GuptaVerified
Sep 17, 2026

VPN speeds are impressive

Running this reduced average CPU usage on my laptop compared with the Electron based tool I used before. A thoughtful onboarding flow walked me through the useful features without burying me in modal popups. I replaced three separate subscriptions after a week of using this and my monthly bill actually dropped noticeably.

PG
Pankaj Grover
Sep 16, 2026

Smart search beats everything

Setup finished in under five minutes and everything synced across my laptop phone and tablet without a single hiccup. Fast enough for anything I throw at it including nested outlines and documents with hundreds of embedded images.

RC
Rohit ChatterjeeVerified
Sep 13, 2026

Converted my whole team

An hour of exploration unlocked more useful functionality than a week with the heavier competitor I used before. This holds its own against far more expensive incumbents while charging a fraction of their monthly price. Native support for passkeys made me drop my password manager for everything inside this ecosystem.

KD
Krishna Dubey
Sep 13, 2026

Updates break more than fix

Battery drain was so severe that my phone died by lunch on the first day I installed this. Overpriced for what you get and the free alternatives cover eighty percent of the functionality without the drama. A subscription trap in every sense because features I used in the trial were quietly moved to a higher tier at renewal.

VS
Vivaan SinghVerified
Sep 11, 2026

Finally cancelled competitor subscription

Granular permissions let interns contribute without accidentally touching the production configuration files. Documentation actually makes sense and the examples drop into my project with only minor edits.

DT
Divya Taneja
Sep 11, 2026

Buggy mess avoid

Garbage onboarding experience that assumed I had already read a long blog post and left me stuck on step two. Dark patterns everywhere from the signup form to the cancellation flow which uses six screens to protect one checkbox.

CM
César Marín
Sep 7, 2026

Perfect for daily workflow

Keyboard driven palettes gave me the muscle memory of a terminal with the discoverability of a modern app.

ED
Elizabeth DiMaggioVerified
Sep 8, 2026

Battery usage is tiny

Documentation actually makes sense and the examples drop into my project with only minor edits. Keyboard first design wins the day for me because my hands never leave the home row during a flow state.

JW
Janice West
Sep 7, 2026

Promised features never arrived

A critical security advisory was handled by posting a vague forum thread rather than contacting affected users.

MN
Mark NelsonVerified
Sep 6, 2026

Mixed feelings overall

A total lack of keyboard support in one critical view keeps me on an older less featureful alternative. Decent import tool brought in most of my data however images and embedded tables did not survive cleanly.

LW
Linda WagnerVerified
Sep 4, 2026

Hands down the best

Smart search beats every grep script I ever wrote and surfaces results across pdf attachments and old emails.

SG
Sara GrayVerified
Sep 1, 2026

Offline mode saved me

Live cursors and comments on long documents feel smoother than any wiki I have used in the past decade. Default color palette passes accessibility checks without any custom css which I did not expect from this tier.

AW
Anthony WilliamsVerified
Sep 1, 2026

Pdf export is flawless

Being open source gave me the confidence to self host once we grew past the hosted plan. No ads no popups no upsells inside my daily workflow and the pricing page is refreshingly straightforward.

JE
Jennifer EllisVerified
Aug 31, 2026

Perfect replacement for spreadsheets

Diff view for revisions is clear enough that non technical teammates can actually review changes without my help. Encryption is enabled by default and the key management is simple enough that my less technical teammates adopted it quickly.

GC
Gloria CarterVerified
Aug 29, 2026

Dark pattern everywhere

After a sync conflict the app silently deleted my notes without producing any backup copy I could recover.

MC
Matthew CohenVerified
Aug 27, 2026

Export is deliberately broken

Every feature that mattered to me ended up locked behind a paywall after a promotional period I never agreed to.

PL
Patricia LongVerified
Aug 26, 2026

Autosave saved my project

Zero bloat is a design philosophy you can feel in every menu and every settings panel. Free tier is generous enough that I used it for three months before finally paying because I wanted to support them.

SR
Siddharth Rastogi
Aug 25, 2026

Lost work after sync conflict

Hopeless search function that cannot find exact phrases unless I enclose them in a specific proprietary syntax. Spyware vibes come through in the telemetry section where opting out requires editing a plain text configuration file.

TR
Tarun RoyVerified
Aug 24, 2026

Encryption done right

Being able to run the same binary on every operating system removed a surprising amount of friction from onboarding. Plugin ecosystem is active without being overwhelming and the ones I installed have all been well maintained.

VI
Vihaan Iyer
Aug 22, 2026

Export options are fantastic

I cancelled a long running competitor subscription within a week because this covered every real workflow I had. Linux build does not feel like an afterthought and the maintainers respond to issues on the tracker within days.

DM
Dhruv MalhotraVerified
Aug 22, 2026

Reduced my CPU usage

Clear release notes include migration steps for every breaking change which saved us during the last major upgrade. Workspace templates clone an entire project structure in one click which cut our client kickoff from hours to minutes. Keyboard driven palettes gave me the muscle memory of a terminal with the discoverability of a modern app.

MG
Meera Goswami
Aug 19, 2026

Support never replied

Billing charged me twice for the same month and the refund took forty five days to appear in my account.

AB
Anjali BhattacharyaVerified
Aug 20, 2026

Free tier is generous

Even on a six year old laptop this stays snappy and never spins up the fans like competing apps do.

SK
Sangeeta KrishnanVerified
Aug 17, 2026

Lacks keyboard support

Fine as a note sink but the search ranking surfaces old irrelevant matches before recent ones which frustrates me. A capable editor sits inside a shell that feels sluggish during window resize and tab switching operations.

SA
Shanaya AroraVerified
Aug 17, 2026

Zero accountability from team

Half of my data vanished during a routine update and support took three weeks just to acknowledge my ticket. Hidden fees popped up at checkout for exports api access and even a surcharge for using a corporate card.

MA
María Aguilar
Aug 15, 2026

Hard to cancel plan

Every integration I rely on broke silently after an api change that was announced only on an internal developer forum.

GR
Gabriel RivasVerified
Aug 14, 2026

Fine on desktop awkward on mobile

It does the job most of the time and I just work around the quirks rather than reporting them.