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Signe ÅkessonVerified
Oct 16, 2026
App crashes zero times
Order arrived in biodegradable mailer that broke down in my compost in under a month. A fashion stylist chat recommended three pieces that worked together and I bought all three happily.
Order arrived in biodegradable mailer that broke down in my compost in under a month. A fashion stylist chat recommended three pieces that worked together and I bought all three happily.
Honest model photography across skin tones and body shapes helped me judge color and fit accurately.
Delivery arrived in one consolidated box instead of six separate parcels, which I appreciated for the environment. Received a free sachet of samples with my fashion order, which was a thoughtful marketing touch.
Found a plus size section that was integrated into the main catalog rather than a separate ghetto.
Delivery was fast but the box came open and taped shut by what looked like the carrier.
Price dropped two days after I bought and they automatically refunded the difference without me asking. Email customer service responded in a human voice with a resolution within one business day.
Boxes arrived with void fill that was paper based rather than plastic, which was a small but welcome detail.
I paid with a split card and store credit without the checkout glitching, which is rare these days. Clearance final sale items were clearly labeled rather than buried in the terms, which I respected.
Email customer service responded in a human voice with a resolution within one business day.
I appreciate that reviews are gated to verified buyers because the ratings actually mean something.
Checkout accepted my gift card but the balance did not update for days, which made budgeting the rest of the haul awkward. Site inventory did not match physical store stock, which caused a frustrating click and collect miss.
Site accessibility is great, the screen reader labels on filters and prices were accurate. Fabric quality honestly exceeded the price point, especially after a cold wash it still held its shape.
Picked up a hidden brand on their marketplace that I now shop regularly thanks to that curated discovery. A customer service agent proactively offered a credit when they saw a weather delay on my shipment.
Return label was never emailed and the chat agent told me to screenshot a label and glue it on myself.
Found a department store that still carries hard to find brands at reasonable prices. Checkout clearly displayed estimated duties for an international order so there were no surprises on delivery. A fit prediction tool suggested a size up for a specific brand and it was exactly right.
A seller on the marketplace included a handwritten thank you note that made the small purchase feel considered. Supplier transparency notes list the factory region on many products, which helps me shop more intentionally. Live inventory per store near me helped me pick up same day rather than wait on shipping.
I earned enough points on a single haul to cover shipping on my next three orders. Customer service called me back after a chat ticket to confirm the resolution, which felt very old school and kind. Rewards redeemed as a straight discount at checkout rather than hidden store credit, which I prefer.
A damaged item was replaced without me having to return the broken one, which saved time and shipping waste. Filters by sustainable fabrics made it easy to shop within my preferences without scrolling for hours.
Received a hand picked outfit from their stylist service that I would never have put together myself.
I bought a gift and the recipient could initiate the return directly without a receipt or my involvement.
Filters by sustainable fabrics made it easy to shop within my preferences without scrolling for hours. Boxed cold items arrived still cold even in warm weather, which told me their fulfillment is well run.
Live inventory per store near me helped me pick up same day rather than wait on shipping. A membership trial converted me because the free shipping threshold is actually realistic. Sizing on the fitting tool matched my measurements exactly, so nothing needed to be returned this time.
A sold out item restocked and I got the alert in time to grab it before it disappeared again.
Tracking updates pinged my phone at pickup, out for delivery, and dropoff, and all three were accurate. Delivery notifications included a photo of the box at my door, so I knew exactly where it was.
A membership trial converted me because the free shipping threshold is actually realistic. My order was repackaged inside a sturdy outer box, so even the fragile ceramics inside arrived perfectly intact.
App search is okay but typo tolerance is zero, which is odd for a modern ecommerce site.
Site is fast on mobile data without stripping product photography quality, which I appreciate. Price dropped two days after I bought and they automatically refunded the difference without me asking. I ordered a dupe of a trending look and the quality matched designer pieces I own at a fraction of the cost.
A fashion stylist chat recommended three pieces that worked together and I bought all three happily.
Finally a department store site that lets you shop by petite, tall, and curve filters that actually work.
Finally a marketplace where seller ratings include timeliness of shipping and response quality.
I had to resubmit identification for a payment check that other sites do not require, which slowed things down. I would shop again during a sale but the regular prices feel steep for the quality on offer. An exchange arrived in the right size but a different color than I had ordered, which I accepted anyway.
Order status page shows the warehouse stage, the carrier stage, and the local delivery stage in a clean timeline.
Had an issue with a marketplace seller and the platform resolved it in my favor within a day.
Honestly impressed that a flash sale item was still in stock when I checked back an hour later. Customer chat picked up in under a minute and the agent sent a replacement before I even finished explaining.
I bought a pair of jeans in two sizes to compare and the returns process did not penalize me. Really nice that reviews now show the reviewer height, size purchased, and the fit they got.
Checkout defaulted to the cheapest shipping instead of upselling express, which felt refreshingly honest. Flash sale checkout did not glitch at all even though I know thousands were buying at once. I used the price alert and saved almost thirty percent compared to what I would have paid at launch.
Customer chat picked up in under a minute and the agent sent a replacement before I even finished explaining. Email receipts included care instructions and material composition, which I keep for later reference.
Received my parcel from an abroad warehouse within five days with no customs friction at all.
Prices during their clearance event were legitimate drops rather than inflated originals, which built real trust.
A customer service agent proactively offered a credit when they saw a weather delay on my shipment. Reviews on each listing were sortable by fit, size, and height, and that detail saved me from a bad buy.
App push notifications are opt in and granular rather than spammy, so I actually use them.
I used the price alert and saved almost thirty percent compared to what I would have paid at launch. A fit prediction tool suggested a size up for a specific brand and it was exactly right.
Beautiful curation on their new in page gave me more inspiration than a whole magazine would. Live inventory per store near me helped me pick up same day rather than wait on shipping. Checkout offered three shipping speeds with transparent costs and the slowest option was still free.
Customer service called me back after a chat ticket to confirm the resolution, which felt very old school and kind. Rewards redeemed as a straight discount at checkout rather than hidden store credit, which I prefer.
A fit prediction tool suggested a size up for a specific brand and it was exactly right.
Really appreciated the option to consolidate shipments to reduce packaging and courier trips. Found several products I had been searching elsewhere for weeks on a single search here.
Loyalty tier perks included free returns and birthday discounts that I actually remembered to use. Wishlist syncing between the app and the website meant I could add items on my phone and buy on my laptop.
Marketplace seller shipped a counterfeit of a well known brand and the platform defended the seller for days.
Found several products I had been searching elsewhere for weeks on a single search here. Sizing on the fitting tool matched my measurements exactly, so nothing needed to be returned this time.
I filtered by material, price, and color at once and the search actually surfaced relevant results.