Delivered a certified pre-owned car with brand new tires, fresh brakes, and a two-year warranty included. Service pricing is openly posted in the lounge, which signals a real confidence in their rates. A rare dealership where the service price actually dropped when they finished faster than quoted.
Owner personally test-drove my car with me to diagnose a vibration I had struggled to describe. Loved that the service advisor remembered my name on the third visit without checking the computer.
After the body repair they returned the car vacuumed and washed, which was a small but classy touch.
Walked onto the lot and the sales advisor greeted me without any pressure, which made choosing a vehicle genuinely enjoyable. Return of my lease vehicle took fifteen minutes and they waived two minor wear charges without being asked.
Great financing rate well below what my credit union was willing to match.
Financing was wrapped up in under an hour and every fee was disclosed upfront with no surprise add-ons at signing. Picking up the car felt like an event, complete with a photo in front of a big ribbon.
Picking up the car felt like an event, complete with a photo in front of a big ribbon. Took the car on a long test drive route that included highway, city, and a parking lot test. Finance office had my paperwork pre-filled and my signature was done in about ten minutes.
They delivered the car to my driveway on a flatbed, perfectly detailed and with a full tank of gas. Service department opens at seven which fits perfectly with my morning commute drop-off.
Had the oddest electrical gremlin and the tech chased it down over two visits without charging extra labor.
Loaner vehicle was clean, modern, and had a full charge waiting when I arrived to drop mine off.
A rare dealer where used inventory is priced close to market rather than thousands above.
Took the car on a long test drive route that included highway, city, and a parking lot test. Picked up on a small coolant leak during a free courtesy check that another shop had missed. Clear estimate up front, clear invoice at the end, and the two numbers were identical.
Online scheduler let me pick the exact loaner model I wanted, which was a thoughtful touch. Owner of the shop walked over to introduce himself and thank me for choosing a small independent garage.
After the brake job the pedal feels firm, the car tracks straight, and there is zero vibration at speed.
Mechanic took the time to show me the old parts and explain why each one had failed. Shuttle driver was friendly, drove carefully, and even recommended a great sandwich shop near the office.
Paperwork was almost entirely digital, which saved me a trip and a stack of printed forms. Alignment and tire balance were spot on and the steering wheel is finally dead center again.
Service department opens at seven which fits perfectly with my morning commute drop-off. Finally found a mechanic who speaks plainly, writes clean invoices, and never upsells unnecessary work. Honest about which service items could wait until the next visit, which built real trust with me.
Shuttle service was promised and then quietly cancelled without any notice until I was already waiting at the counter.
Delivered my new car with a handwritten thank-you note and a small gift basket in the back seat. An honest body shop that pointed out a prior repair the previous owner had hidden from me.
Mobile mechanic came to my office and swapped the battery while I was in a meeting. Clean waiting lounge with real snacks, decent coffee, and comfortable chairs for the ninety minute wait.
Even the detail work after the body repair felt obsessive in the best possible way. Dealer group has a reputation for honesty and this visit absolutely lived up to it.
Service advisor was openly rude to my spouse and tried to steer the conversation entirely toward me. Delivery truck arrived with the car on an open trailer in heavy rain and the interior was soaked through.
Delivery truck arrived with the car on an open trailer in heavy rain and the interior was soaked through. Online purchase process was smooth right up until they tried to raise the price at delivery.
Finance manager actively helped me shave a point off the rate instead of upselling warranties. Online scheduler let me pick the exact loaner model I wanted, which was a thoughtful touch. Pickup arrived two days earlier than the promised window, which was a very welcome surprise.
Finance office had my paperwork pre-filled and my signature was done in about ten minutes. Showroom was quiet, well-lit, and the coffee bar made the wait feel like time well spent.
Pickup arrived two days earlier than the promised window, which was a very welcome surprise.
After the alignment the tires are wearing evenly for the first time in two years. Technician recorded a video walkaround of the undercarriage so I could see exactly what needed attention.
Technician recorded a video walkaround of the undercarriage so I could see exactly what needed attention. A courtesy inspection flagged a tire with a slow leak before it ever became a real problem. Service advisor sent photos of the worn components so I could decide calmly instead of under pressure in the bay.
Really felt like the salesperson wanted me in the right car rather than the most expensive car.
I booked an oil change through the app and was in and out in under forty minutes. They tracked down a hard-to-find part from another dealer in two days flat.
Delivery experience was so smooth it almost felt anticlimactic in the best way. An absolutely painless warranty claim where the dealer handled the manufacturer paperwork entirely for me.
Delivery driver walked me through every control before leaving and even paired my phone to the system. Service writer called me twice with updates before authorizing a single extra dollar of work.
A courtesy inspection flagged a tire with a slow leak before it ever became a real problem.
Nothing felt rushed, and the salesperson sat in the passenger seat and demonstrated features patiently.
Online buying flow was smooth right up until delivery, which was then rescheduled twice. Fair labor rate on paper, though they billed nearly twice the book time for a straightforward repair.
Picked up my car after bodywork and immediately noticed a new rattle that was definitely not there before.
Picked up on a small coolant leak during a free courtesy check that another shop had missed. An outstanding experience from the first phone call to the final handshake at the curb.
Transmission flush was overdue and the car shifts noticeably smoother after their work. I showed up without an appointment on a Saturday and they still got my flat tire plugged in half an hour.
Clean, modern, well-lit service bay where you can actually watch your car being worked on through glass.
Phone staff answered on the second ring and had my service history pulled up before I finished my first sentence.
Dealer claimed the recall work had been completed, yet the manufacturer records clearly showed otherwise. Service advisor was openly rude to my spouse and tried to steer the conversation entirely toward me. I waited six hours past the promised time and still had to leave the dealership without my own vehicle.
Owner of the shop walked over to introduce himself and thank me for choosing a small independent garage. Delivered my new car with a handwritten thank-you note and a small gift basket in the back seat. Delivery driver walked me through every control before leaving and even paired my phone to the system.
They tracked down a hard-to-find part from another dealer in two days flat. Finance manager actively helped me shave a point off the rate instead of upselling warranties. Picked up on a small coolant leak during a free courtesy check that another shop had missed.
Trade-in paperwork was done electronically and I was handed a check the same afternoon. Really felt like the salesperson wanted me in the right car rather than the most expensive car.
Love that the courtesy wash after service is actually a proper wash, not a quick spray and go.
Service advisor sent photos of the worn components so I could decide calmly instead of under pressure in the bay. Clean, modern, well-lit service bay where you can actually watch your car being worked on through glass.
My service appointment ran exactly on time and the technician explained each item on the multi-point inspection clearly. Trade-in paperwork was done electronically and I was handed a check the same afternoon.
An absolutely painless warranty claim where the dealer handled the manufacturer paperwork entirely for me.
Trade-in appraisal came in higher than three other quotes I had collected the week before. Appreciated the no-haggle pricing because negotiating cars has always been my least favorite activity.
Clear estimate up front, clear invoice at the end, and the two numbers were identical.