YS
Yichen SunVerified
Oct 15, 2026
Quick oil change
Nothing felt rushed, and the salesperson sat in the passenger seat and demonstrated features patiently. Service department opens at seven which fits perfectly with my morning commute drop-off.
Nothing felt rushed, and the salesperson sat in the passenger seat and demonstrated features patiently. Service department opens at seven which fits perfectly with my morning commute drop-off.
Appreciate that they stayed open past closing to finish my car, though the final work showed signs of fatigue.
Dealer tried to require I buy additional packages in order to receive the advertised price on the car. Technician clearly test drove my car hard, as I later saw the dashcam footage of the whole aggressive run. I signed a buyer's order and they called the next day demanding another two thousand dollars to actually deliver.
Delivery experience was so smooth it almost felt anticlimactic in the best way. Trade-in paperwork was done electronically and I was handed a check the same afternoon. Finance office had my paperwork pre-filled and my signature was done in about ten minutes.
I booked an oil change through the app and was in and out in under forty minutes.
Really felt like the salesperson wanted me in the right car rather than the most expensive car. Nothing felt rushed, and the salesperson sat in the passenger seat and demonstrated features patiently.
Technician recorded a video walkaround of the undercarriage so I could see exactly what needed attention. Loved that the service advisor remembered my name on the third visit without checking the computer.
After the alignment the tires are wearing evenly for the first time in two years. Finance manager actively helped me shave a point off the rate instead of upselling warranties.
Pickup arrived two days earlier than the promised window, which was a very welcome surprise.
Finance office had my paperwork pre-filled and my signature was done in about ten minutes. After the brake job the pedal feels firm, the car tracks straight, and there is zero vibration at speed. Delivery experience was so smooth it almost felt anticlimactic in the best way.
Finance manager actively helped me shave a point off the rate instead of upselling warranties. Honest diagnostic that saved me from paying for a repair I didn't actually need right now.
They offered to buy my car outright even though I was not trading it in, and the offer was strong.
Service manager personally called the next day to make sure the squeak was fully resolved. Even the receptionist was knowledgeable about trims and could answer questions while I waited. Mechanic refused to replace a part that technically could have been replaced, saving me three hundred dollars.
Repair quality was acceptable, yet the shop smelled strongly of old oil and the restroom was unusable.
Mobile mechanic came to my office and swapped the battery while I was in a meeting.
Service was fine for a routine oil change but I would hesitate to bring something complex here.
Repair invoice listed parts that were clearly never installed when I inspected the engine bay afterward. Mechanic damaged a plastic trim piece during service and tried to blame it on prior wear and tear. Warranty claim was denied on a technicality that nobody could point to in writing anywhere in my contract.
Service department opens at seven which fits perfectly with my morning commute drop-off. A rare showroom where women are treated with the same respect as men on the lot. A rare dealer where used inventory is priced close to market rather than thousands above.
Paperwork was almost entirely digital, which saved me a trip and a stack of printed forms.
Mechanic took the time to show me the old parts and explain why each one had failed.
After the brake job the pedal feels firm, the car tracks straight, and there is zero vibration at speed. Delivered a certified pre-owned car with brand new tires, fresh brakes, and a two-year warranty included. They honored a coupon that technically expired the week before, which was a classy move.
Online scheduler let me pick the exact loaner model I wanted, which was a thoughtful touch. Transmission flush was overdue and the car shifts noticeably smoother after their work.
Took the car on a long test drive route that included highway, city, and a parking lot test. Honest about which service items could wait until the next visit, which built real trust with me.
A rare dealer where used inventory is priced close to market rather than thousands above. Technician recorded a video walkaround of the undercarriage so I could see exactly what needed attention.
Loaner vehicle was clean, modern, and had a full charge waiting when I arrived to drop mine off. Honest about the fact that the recall part was back-ordered rather than making empty promises. Walked onto the lot and the sales advisor greeted me without any pressure, which made choosing a vehicle genuinely enjoyable.
Had the oddest electrical gremlin and the tech chased it down over two visits without charging extra labor. Showroom was quiet, well-lit, and the coffee bar made the wait feel like time well spent.
Dealer refused to return my down payment deposit for a vehicle they could not even locate on their lot. Warranty claim was denied on a technicality that nobody could point to in writing anywhere in my contract.
An average visit, lifted slightly by a particularly kind cashier and dragged down by a cold service writer.
Financing was wrapped up in under an hour and every fee was disclosed upfront with no surprise add-ons at signing. Love that the courtesy wash after service is actually a proper wash, not a quick spray and go.
Great financing rate well below what my credit union was willing to match. Dealer group has a reputation for honesty and this visit absolutely lived up to it.
Walked onto the lot and the sales advisor greeted me without any pressure, which made choosing a vehicle genuinely enjoyable. Service appointment reminders came via text with easy reschedule links, which was genuinely useful. Loaner vehicle was clean, modern, and had a full charge waiting when I arrived to drop mine off.
After the body repair they returned the car vacuumed and washed, which was a small but classy touch. An honest body shop that pointed out a prior repair the previous owner had hidden from me.
Service was fine, however they rotated the tires without asking and then charged me for the rotation.
Delivered a certified pre-owned car with brand new tires, fresh brakes, and a two-year warranty included.
A rare combination of competitive pricing, fast turnaround, and genuinely polite staff throughout.
I showed up without an appointment on a Saturday and they still got my flat tire plugged in half an hour.
Technician left tools on the engine, which I discovered only when something started clattering at highway speed. Picked up my car after bodywork and immediately noticed a new rattle that was definitely not there before. Charged me for a brake fluid flush that the independent inspection confirmed had never actually been performed.
Return of my lease vehicle took fifteen minutes and they waived two minor wear charges without being asked. Owner of the shop walked over to introduce himself and thank me for choosing a small independent garage. After the body repair they returned the car vacuumed and washed, which was a small but classy touch.
I recommend them to friends constantly and so far every single one has thanked me afterward.
A middle-tier dealer where you have to stay alert during paperwork but the service team is generally fair. They matched a competitor's price only after I showed proof, which felt a little grudging to be honest.
An outstanding experience from the first phone call to the final handshake at the curb. Noticed a tiny chip in the windshield at delivery and they immediately scheduled a free replacement.
Mechanic clearly knew his trade but communication from the service desk was almost nonexistent.
Mechanic refused to replace a part that technically could have been replaced, saving me three hundred dollars.
Honest about which service items could wait until the next visit, which built real trust with me.
Service department opened the glovebox and clearly rifled through it, which felt like a serious violation of trust. Service writer admitted they had worked on the wrong car for two hours before noticing the mistake. Technician cross-threaded the oil drain plug and now the pan needs to be replaced at my expense.
Factory-trained team diagnosed an intermittent misfire that two independent shops had completely missed. Owner personally test-drove my car with me to diagnose a vibration I had struggled to describe.
An honest body shop that pointed out a prior repair the previous owner had hidden from me.
Loved that the service advisor remembered my name on the third visit without checking the computer. Mechanic refused to replace a part that technically could have been replaced, saving me three hundred dollars.
Appreciate that they rotated the tires at no charge during a routine oil change. Really felt like the salesperson wanted me in the right car rather than the most expensive car. Technician recorded a video walkaround of the undercarriage so I could see exactly what needed attention.
Noticed a tiny chip in the windshield at delivery and they immediately scheduled a free replacement.