DH
David HowardVerified
Oct 16, 2026
Smooth vehicle handoff
Clear estimate up front, clear invoice at the end, and the two numbers were identical.
Clear estimate up front, clear invoice at the end, and the two numbers were identical.
Finance office had my paperwork pre-filled and my signature was done in about ten minutes.
A rare combination of competitive pricing, fast turnaround, and genuinely polite staff throughout. They offered to buy my car outright even though I was not trading it in, and the offer was strong.
I appreciated the shuttle driver who dropped me at work and picked me up the moment my car was ready. Finance manager actively helped me shave a point off the rate instead of upselling warranties.
Nothing felt rushed, and the salesperson sat in the passenger seat and demonstrated features patiently. Finance office had my paperwork pre-filled and my signature was done in about ten minutes. Finance manager actively helped me shave a point off the rate instead of upselling warranties.
After bodywork the panel gaps are uneven, the paint is slightly off, and the trim does not sit flush at all. Technician cross-threaded the oil drain plug and now the pan needs to be replaced at my expense.
Would absolutely drive the extra forty minutes to this shop over the closer one near my house. After the alignment the tires are wearing evenly for the first time in two years. Pickup arrived two days earlier than the promised window, which was a very welcome surprise.
They tracked down a hard-to-find part from another dealer in two days flat. Technician recorded a video walkaround of the undercarriage so I could see exactly what needed attention. Noticed a tiny chip in the windshield at delivery and they immediately scheduled a free replacement.
Showroom was quiet, well-lit, and the coffee bar made the wait feel like time well spent. Really felt like the salesperson wanted me in the right car rather than the most expensive car.
Clean waiting lounge with real snacks, decent coffee, and comfortable chairs for the ninety minute wait. I booked an oil change through the app and was in and out in under forty minutes.
Alignment and balance helped, though the ride quality is still rougher than it should be for the mileage.
Dealer stacked three documentation and preparation fees that added nearly a thousand dollars to the price.
Picked up my car after bodywork and immediately noticed a new rattle that was definitely not there before. They lost my spare key during a routine service and told me to buy a new one at retail price.
Online checkout flow let me compare trims, lock a rate, and schedule delivery in one evening. Nothing felt rushed, and the salesperson sat in the passenger seat and demonstrated features patiently.
Rust-proofing warranty was explained plainly and I never once felt steered toward the pricier package. Service appointment reminders came via text with easy reschedule links, which was genuinely useful.
A rare dealer where used inventory is priced close to market rather than thousands above. Rust-proofing warranty was explained plainly and I never once felt steered toward the pricier package.
Appreciate that they rotated the tires at no charge during a routine oil change. Picked up on a small coolant leak during a free courtesy check that another shop had missed.
Finance office held me hostage for three hours trying to flip me into a more expensive loan. Finance manager tried to slip a four thousand dollar extended warranty into my contract without ever mentioning it.
Mobile mechanic came to my office and swapped the battery while I was in a meeting. Clean, modern, well-lit service bay where you can actually watch your car being worked on through glass.
A rare dealership where the service price actually dropped when they finished faster than quoted. Phone staff answered on the second ring and had my service history pulled up before I finished my first sentence. Return of my lease vehicle took fifteen minutes and they waived two minor wear charges without being asked.
Appreciated the no-haggle pricing because negotiating cars has always been my least favorite activity.
Mechanic found and fixed the leak, though he could not explain why it had happened in the first place. A middle-tier dealer where you have to stay alert during paperwork but the service team is generally fair. They were upfront about the recall being open, yet the parts timeline kept slipping week by week.
Walked onto the lot and the sales advisor greeted me without any pressure, which made choosing a vehicle genuinely enjoyable.
Delivery driver scratched the hood unloading the car and the dealer denied any responsibility for weeks.
Mechanic clearly skipped the multi-point inspection and still charged me the full menu price for it.
Online scheduler let me pick the exact loaner model I wanted, which was a thoughtful touch.
Service department returned the car with the parking brake stuck engaged and refused to acknowledge the problem.
My service appointment ran exactly on time and the technician explained each item on the multi-point inspection clearly.
Service manager personally called the next day to make sure the squeak was fully resolved. Trade-in appraisal came in higher than three other quotes I had collected the week before.
I appreciate that they fit me in last minute, yet the quality of work reflected that rush.
They honored a coupon that technically expired the week before, which was a classy move. Honest diagnostic that saved me from paying for a repair I didn't actually need right now. Clear estimate up front, clear invoice at the end, and the two numbers were identical.
Delivery experience was so smooth it almost felt anticlimactic in the best way. Shuttle driver was friendly, drove carefully, and even recommended a great sandwich shop near the office.
Service writer admitted they had worked on the wrong car for two hours before noticing the mistake. Loaner car was filthy, smelled strongly of smoke, and had crumbs ground into the seats.
Honest about the fact that the recall part was back-ordered rather than making empty promises.
Phone staff answered on the second ring and had my service history pulled up before I finished my first sentence.
A simple oil change somehow took five hours and ended with grease smeared across the steering wheel.
Service writer was friendly on arrival but became hard to reach once the car was in the bay. Repair was eventually completed correctly but it took three visits to get everything right. Delivered the vehicle on time, however two accessories I had paid for were missing on arrival.
Trade-in appraisal came in higher than three other quotes I had collected the week before. A rare showroom where women are treated with the same respect as men on the lot. Mechanic took the time to show me the old parts and explain why each one had failed.
Finance manager actively helped me shave a point off the rate instead of upselling warranties.
Delivery was eight days late and the explanation changed every single time I called for an update.
A rare showroom where women are treated with the same respect as men on the lot. Online checkout flow let me compare trims, lock a rate, and schedule delivery in one evening.
A courtesy inspection flagged a tire with a slow leak before it ever became a real problem.
They delivered the car to my driveway on a flatbed, perfectly detailed and with a full tank of gas.
Service bay damaged my wheels by using an impact gun without the protective sockets or any care at all. Repair invoice listed parts that were clearly never installed when I inspected the engine bay afterward.
Online purchase process was smooth right up until they tried to raise the price at delivery.
Pickup was ready on schedule, but the detail job was so light it barely qualified as a wash. Online scheduling was easy to use, yet the appointment time was more of a suggestion than a commitment.
Service was fine, however they rotated the tires without asking and then charged me for the rotation. Alignment and balance helped, though the ride quality is still rougher than it should be for the mileage.
Honest diagnostic that saved me from paying for a repair I didn't actually need right now. Would absolutely drive the extra forty minutes to this shop over the closer one near my house. Finance office had my paperwork pre-filled and my signature was done in about ten minutes.
I waited six hours past the promised time and still had to leave the dealership without my own vehicle. They promised a full tank at delivery and I drove off with the fuel light already on.
Delivered a certified pre-owned car with brand new tires, fresh brakes, and a two-year warranty included. Appreciate that they rotated the tires at no charge during a routine oil change.