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Zendesk

Verified

Customer service software

Software & AppsSan Francisco, USzendesk.com
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Reviews (1,942)

SG
Shubham GanesanVerified
Oct 16, 2026

Zero bloat tool

Snappy on an old Android phone that struggles with everything else I install from the store these days. Easy on the eyes with sensible defaults for typography line height and contrast that work out of the box.

ST
Swati Trivedi
Oct 15, 2026

Slow bloated and sluggish

Export is deliberately broken because the only format they produce cannot be opened cleanly in any competitor product. Promised features from the roadmap never arrived and the roadmap itself quietly disappeared from the website.

GP
Gauri Pandey
Oct 15, 2026

Encryption done right

Uptime has been rock solid for the entire year I have been paying for the professional tier. I cancelled a long running competitor subscription within a week because this covered every real workflow I had. Even on a six year old laptop this stays snappy and never spins up the fans like competing apps do.

JD
Jatin DixitVerified
Oct 14, 2026

Fast enough for anything

Great fit for a small team because permissions are granular without turning admin work into a second job. Even without an account I could try the full feature set in a sandbox before committing a single email address.

MS
Manoj SenguptaVerified
Oct 12, 2026

Backups are automatic

My daily workflow improved so much that I actually look forward to opening this instead of dreading another dashboard. Great fit for a small team because permissions are granular without turning admin work into a second job.

VR
Vishal RastogiVerified
Oct 12, 2026

Replaced three other apps

Live cursors and comments on long documents feel smoother than any wiki I have used in the past decade. Snapshots every few minutes recovered an entire chapter after a careless undo chain ate my changes.

NS
Neha SinghVerified
Oct 12, 2026

Snappy on old hardware

Export to a local git repository preserved history metadata so I have real version control over my notes. Tags combined with filters give me a flexible organization system that beats the folder structure I abandoned. Weekly updates ship real improvements rather than cosmetic changes which gives me confidence the team cares.

SG
Siya GargVerified
Oct 11, 2026

Battery usage is tiny

I used to live in spreadsheets and this replaced that entire workflow with something far easier to maintain.

ES
Esperanza SalazarVerified
Oct 10, 2026

Mobile parity is real

Fast enough for anything I throw at it including nested outlines and documents with hundreds of embedded images. Plugin ecosystem is active without being overwhelming and the ones I installed have all been well maintained.

AG
Agustín GarcíaVerified
Oct 9, 2026

Love the integrations

Mobile sync completed within a few seconds every time which has not been my experience with similar apps. Zero bloat is a design philosophy you can feel in every menu and every settings panel. No ads no popups no upsells inside my daily workflow and the pricing page is refreshingly straightforward.

CP
Chiara PirasVerified
Oct 7, 2026

No more context switching

A quiet revelation to realize my morning startup script now takes seconds instead of the minute it used to require.

FC
Federica CostantiniVerified
Oct 8, 2026

Sync broken for months

Buggy mess from launch to today and the team seems more focused on marketing videos than actual fixes. Spyware vibes come through in the telemetry section where opting out requires editing a plain text configuration file.

RC
Rebecca CarboniVerified
Oct 5, 2026

Cross platform done properly

VPN speeds held up during an entire video call across three continents without a single dropped frame. Offline mode genuinely works and I kept getting things done on a long flight with no internet connection at all.

LR
Lorenzo RussoVerified
Oct 7, 2026

Perfect for daily workflow

Developer updates include changelogs that explain tradeoffs honestly rather than hiding regressions behind marketing language. Linux build does not feel like an afterthought and the maintainers respond to issues on the tracker within days.

PC
Pía ChávezVerified
Oct 6, 2026

Autosave saved my project

Default color palette passes accessibility checks without any custom css which I did not expect from this tier. Automation triggers hook into my existing shell scripts without any wrapper code which keeps my toolchain simple.

PB
Pedro Barrios
Oct 5, 2026

Linux build works great

Offline mode genuinely works and I kept getting things done on a long flight with no internet connection at all. Fast enough for anything I throw at it including nested outlines and documents with hundreds of embedded images.

DR
Debora Rizzi
Oct 3, 2026

Keyboard first design wins

Weekly updates ship real improvements rather than cosmetic changes which gives me confidence the team cares. Diff view for revisions is clear enough that non technical teammates can actually review changes without my help.

OB
Olivia BernardiVerified
Oct 2, 2026

Full of ads despite paying

Hopeless search function that cannot find exact phrases unless I enclose them in a specific proprietary syntax. Slow bloated and sluggish describes every single launch and the splash screen hangs for a full minute on cold start. Garbage onboarding experience that assumed I had already read a long blog post and left me stuck on step two.

FL
Flávia LoureiroVerified
Oct 3, 2026

Average by most measures

Features are promising and the roadmap looks ambitious however the current release feels like a late beta. Another release cycle or two could turn this into something I would recommend without any caveats. Works most of the time but every so often the launcher hangs for a minute before the window appears.

CL
Caio LeiteVerified
Sep 30, 2026

Templates saved me hours

Importing from an old competitor pulled every tag folder and attachment across cleanly within a few minutes.

EP
Edward ParkerVerified
Sep 30, 2026

Dark theme is gorgeous

Smart search beats every grep script I ever wrote and surfaces results across pdf attachments and old emails. This holds its own against far more expensive incumbents while charging a fraction of their monthly price. Database queries feel instant even against a table with several million rows which the previous tool choked on.

OR
Owen ReynoldsVerified
Sep 30, 2026

Hits the sweet spot

I found my new favorite productivity app and it only took one weekend of real usage to decide. Several hidden shortcuts in the help menu transformed how fast I move through long documents.

CW
Christine WeinsteinVerified
Sep 29, 2026

Garbage onboarding experience

Overpriced for what you get and the free alternatives cover eighty percent of the functionality without the drama.

MA
Marilyn AdamsVerified
Sep 28, 2026

Scales from solo to startup

I noticed real improvements to my focus because distracting notification sounds have thoughtful opt in defaults. Smart search beats every grep script I ever wrote and surfaces results across pdf attachments and old emails.

JC
Joseph ColemanVerified
Sep 28, 2026

Pricing feels honest

Even on a six year old laptop this stays snappy and never spins up the fans like competing apps do. Converted my whole team in two weeks because the shared workspace features removed friction we did not realize we had.

ZB
Zachary BeckerVerified
Sep 28, 2026

Finally cancelled competitor subscription

Automations save my evenings since recurring reports now generate and ship themselves while I actually eat dinner. Markdown support is complete including footnotes tables and code fences with syntax highlighting that actually matches my editor. Workspace templates clone an entire project structure in one click which cut our client kickoff from hours to minutes.

AC
Amanda ClarkVerified
Sep 25, 2026

Boosted my productivity

Productivity jumped once I set up the shortcuts and templates for recurring report writing on Monday mornings. Developer updates include changelogs that explain tradeoffs honestly rather than hiding regressions behind marketing language.

MS
Martha SandersVerified
Sep 24, 2026

Easy on the eyes

This holds its own against far more expensive incumbents while charging a fraction of their monthly price.

LM
Levi MarinoVerified
Sep 24, 2026

Markdown support is excellent

I replaced three separate subscriptions after a week of using this and my monthly bill actually dropped noticeably. Impressive onboarding did not drag on and left me with a working project rather than a tour of settings.

JW
Jonathan Wilson
Sep 24, 2026

Finally a clean interface

Tags combined with filters give me a flexible organization system that beats the folder structure I abandoned. Export to a local git repository preserved history metadata so I have real version control over my notes.

FJ
Fergus JenkinsVerified
Sep 24, 2026

Love the plugin ecosystem

Keyboard first design wins the day for me because my hands never leave the home row during a flow state. Documentation actually makes sense and the examples drop into my project with only minor edits.

TR
Theo RennieVerified
Sep 22, 2026

Keyboard shortcuts are chef kiss

Local first architecture means my notes stay on my disk and syncing is just a convenience not a dependency.

CC
Clodagh CameronVerified
Sep 21, 2026

Perfect replacement for spreadsheets

Shipping updates monthly without breaking existing automations is rarer than it should be and I truly appreciate it. Pdf export preserved every heading hyperlink and footnote exactly as it looked in the editor pane.

GF
Grace FitzgeraldVerified
Sep 21, 2026

Rock solid uptime

No ads no popups no upsells inside my daily workflow and the pricing page is refreshingly straightforward. Searching across attachments pulled quotes from pdf invoices as reliably as from plain text notes.

TM
Toby McCarthy
Sep 21, 2026

No offline mode in 2026

Upsell popups appeared mid sentence while I was typing and dismissed buttons were deliberately buried below the fold. Every integration I rely on broke silently after an api change that was announced only on an internal developer forum.

EK
Elowen KellyVerified
Sep 18, 2026

Smooth across all devices

Shortcut customization reached a level where I rebuilt my entire muscle memory from a decade of Vim habits. Being able to run the same binary on every operating system removed a surprising amount of friction from onboarding.

NA
Niamh Anderson
Sep 18, 2026

Phishing style upsells

Spyware vibes come through in the telemetry section where opting out requires editing a plain text configuration file.

AM
Angus MorrisVerified
Sep 17, 2026

Converted my whole team

Export options cover every format I care about from markdown to rich text to a tidy pdf. Granular permissions let interns contribute without accidentally touching the production configuration files.

BG
Benjamin GreenVerified
Sep 16, 2026

Pdf export is flawless

Context switching between tools used to kill my morning and this app absorbs most of those jobs cleanly. Templates saved me hours this week alone because the project boilerplate matches our internal style guide exactly.

ID
Iona DaviesVerified
Sep 16, 2026

Free tier is generous

Impressive onboarding did not drag on and left me with a working project rather than a tour of settings. Perfect for daily workflow in a way that very few tools achieve without demanding significant customization first. Importing from an old competitor pulled every tag folder and attachment across cleanly within a few minutes.

JL
Jessica LawsonVerified
Sep 14, 2026

Documentation actually makes sense

No telemetry by default meant I did not have to spend an afternoon disabling tracking before starting work. Automatic encrypted backups meant I recovered everything within two minutes after swapping to a new workstation. Several hidden shortcuts in the help menu transformed how fast I move through long documents.

LM
Liam MeredithVerified
Sep 16, 2026

Terminal integration is clever

Automation triggers hook into my existing shell scripts without any wrapper code which keeps my toolchain simple. Native support for passkeys made me drop my password manager for everything inside this ecosystem.

LG
Leo GibsonVerified
Sep 14, 2026

Sync just works

Collaboration feels native with cursors presence and comments all showing up instantly across continents and devices. Export options cover every format I care about from markdown to rich text to a tidy pdf.

BB
Billy Brooks
Sep 12, 2026

Smart search beats everything

Easy on the eyes with sensible defaults for typography line height and contrast that work out of the box. My daily workflow improved so much that I actually look forward to opening this instead of dreading another dashboard. Automatic encrypted backups meant I recovered everything within two minutes after swapping to a new workstation.

OC
Owain ConnollyVerified
Sep 13, 2026

Offline mode saved me

Perfect for daily workflow in a way that very few tools achieve without demanding significant customization first. Setup finished in under five minutes and everything synced across my laptop phone and tablet without a single hiccup.

EW
Ethan WalshVerified
Sep 11, 2026

Tags system is brilliant

A clean separation between data and interface meant I could migrate between major versions without losing anything. Keyboard first design wins the day for me because my hands never leave the home row during a flow state.

NG
Nia GriffithsVerified
Sep 11, 2026

Lightweight and snappy

Markdown support is complete including footnotes tables and code fences with syntax highlighting that actually matches my editor. Billing is straightforward with per seat pricing that scales linearly rather than hiding tiers that triple the invoice.

RK
Rose KingVerified
Sep 9, 2026

Battery drain nightmare

Zero accountability from the team when a vulnerability was disclosed and the fix shipped only after public pressure. Support never replied to three different tickets opened over two months about a login loop that still happens today.

AB
Ashley ByrneVerified
Sep 10, 2026

API docs are top tier

An hour of exploration unlocked more useful functionality than a week with the heavier competitor I used before.

JP
Judith Phillips
Sep 8, 2026

VPN speeds are impressive

Response times from support exceeded my expectations and the engineer who replied actually understood my setup.